Customer Support needs to revolve around the pain points of the customer himself. When other aspects like brand management, damage control come in the way the customer is more likely to end up more frustrated and have a bad experience. #CX #CustomerSupport #Customer #CXGlossary #CXTerms #CXTrends #CX #Simplify360
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Tip: Engage with your customer reviews. Respond to public reviews, both positive and negative. Thank those who leave positive feedback and address concerns raised in negative reviews. This simple yet effective response shows that you value customer opinions and care about their experience. 🙌 #brandexperience #cx #customercare #businessupport #servicerecovery #sentimentanalysis
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You know when your expectations are not aligned with a customer's or a peer. Here is a tool to help you understand how to fix it... #cx #customer #employeeengagement #channelpartners https://lnkd.in/eGXqgngd
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We believe that being heard and understood is the fundamental reason customers want human interaction when it comes to customer service 💯 Do you agree? And how do you think you should make the most of those human interactions? #Hark #CustomerService #CX #CustomerExperience #CS
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Top CX Voice| Director Customer Experience | Retention & Churn Management | ORM & Social Listening | Training & Quality | Contact Center Setup | CX Tools, SOPs & Process Automation | RMG
Reducing the time taken to respond or resolve a customer query/complaint makes no sense if the overall quality and CSAT score doesn't see an upward trend. It means you are missing out on something critical somewhere.. find it & fix it. #customerexperience, #customersatisfaction, #cx, #quality
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"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." – Maya Angelou We can apply this Angelou quote to customer service. How the customer feels about their interaction with your company, business, or organization is key to loyalty. #CustomerExperience #CustomerLoyalty #CustomerSatisfaction #CX #CustomerService
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I work with CX-focused leaders to motivate and align their team to provide amazing service and fiercely loyal customers.
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." – Maya Angelou We can apply this Angelou quote to customer service. How the customer feels about their interaction with your company, business, or organization is key to loyalty. #CustomerExperience #CustomerLoyalty #CustomerSatisfaction #CX #CustomerService
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Customer service is all about connection. Tell us: How much does a personalized touch shape your idea of great service? Share your thoughts and rate its impact! #ISCCX #CX #retailaudit #MysteryShopper #CustomerExperience #VoiceOfCustomer #VoC #MysteryShopping #employeeexperience
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#Didyouknow that 80% of consumers feel more emotionally connected to a brand when customer service solves their problem? Talk to us to see how our outsourced customer service solutions help you build emotional connect with your customers by solving their issues quickly. https://hubs.ly/Q02DSqzK0 #DYK #customersupport #customerexperience #CX #TheUncommonBPO #PuttingPeopleFirst #GrowWithGlowTouch
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Creating excellent customer perception is more of a journey than a destination. If you're constantly working on improving your relationships with customers 👫 and their perception of your brand or product - you're on the right path. We've got lots of specifics in our recent blog - link in the comments. Check it out if you'd like to learn more! #CustomerPerception #CX #CCTR #CallCenter
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True success lies in creating unforgettable and genuine customer interactions - I lead the way in training to elevate customer experiences & engagement.
Customer experience word of the day UPDATES Provide timely and informative updates on product or service changes. Customers appreciate being kept in the loop on any changes or updates to products or services they have purchased. It shows that you value their time and investment and helps manage their expectations. #cx #customerexperience #tips #cxtips
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