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New location openings are fun, but tough. New locations that are simply a transition from one valet company to another, are typically seamless and fairly straightforward. Opening up a brand new hotel provides its own set of challenges. There is a lot that goes into the planning, preparation, and execution of a new hotel opening. Finding the right leader, hiring staff, training, ordering equipment/tech/uniforms/signs, securing insurance, and getting to know the client, usually are needed within a month or two. There is a margin of accepted failure from missed opportunities within the first three months, as teams learn the property and how to think like a valet and work as a team. However, with the right leader in place, a new hotel opening can look quite the opposite. The team could look like a cohesive, professional, and customer-focused unit. That is exactly what James Birkhimer has done at the Hyatt Place St. Augustine/Vilano Beach We have only been operating at Hyatt Place for a little over three months. In that time, we have seen amazing, positive response from hotel and restaurant patrons alike. James and his team are absolutely crushing it, receiving a 9.86/10 rating from 381 surveys. On top of that, they have been claim free. That’s the Propark Mobility difference. Our leadership has decades of #luxuryhospitality experience. We do way more than just park cars, we create experiences for guests and patrons. We are an extension of our client, working in tandem with them to create and deliver stellar service. Are you getting that from your current parking operator? You should expect nothing less. #hyatt #customerexperience #hospitality

One of the most valuable panels at this year's BLLA - Boutique Lifestyle Lodging Association Boutique Ownership Conference was titled “The Advantages of Owning a Small Hotel, where Kimberly Walker, Creative Director of Nomada Hotel Group, Moody Nashawaty, Founder of Yara Hotel Palm Springs, and Alex Kirkwood, Founder & CEO of Kirkwood Collection, blew us away with five unforgettable tips for opening and operating a boutique hotel. Tip #1 Wait a year before choosing a third-party operator. You’ll know what questions to ask because you lived it. Tip #2 The B is more important than the F with a boutique property. Tip #3 But if you opt into the F and the B, make it a destination. Tip #4 With a small room count, get creative on alternative revenue streams. Retail, F&B, Experiences. Identify what you have at your location and figure out how to monetize it and what your guests will come back for. Tip #5 People with F&B experience make for the best hires when you need a jack-of-all-trades, wear-all-the-hats, small-but-scrappy team. They’re no stranger to thinking on their toes, customer service, or pitching in to clean toilets. #hospitality #independent #boutique

Check Neighborhood Amenities Before You Buy! Finding the right home isn't just about the house—it's about the lifestyle. Make sure the neighborhood offers what you need, whether it's parks, great schools, or easy access to shopping and dining. The right location can make all the difference! Want to explore areas that fit your lifestyle? Let's chat! #NeighborhoodLiving #HomeBuyingTips #LifestyleMatters #HouseHunting #RealEstateAdvice #LocalAmenities #DreamHomeSearch

I'm staying in the Premier Inn this week as I have all-important business meetings in London, promoting accessibility, spreading the All Things Dotty love, and raising our profile. So The Premier Inn. One thing that strikes me as a blind person myself, is that the whole hotel is not accessible in the slightest. • There are no Braille signs on the bedroom doors. • There are no Braille menus available, in the rooms or in the bar area where we had to eat last night. • There are no Braille signs in the lift, or around the lift to tell you how to call it. • There are no Braille or large print welcome packs or safety packs, which means that if I'd been on my own, I wouldn't know who to call for help in case of an evacuation ETC. • And most importantly, there are no Braille signs around the fire alarms. No safety information, location information, or menus have been transcribed into accessible formats at any of the Premier Inn hotels, and this needs to change. So a question for everybody working in the hospitality sector. Do you have Braille menus? Do you have Braille signage? And if you have a hotel, do you have Braille room numbers? If not, why not? These things are all very important in keeping everybody safe and comfortable — and if I were here on my own, I wouldn't know who to call if I needed help finding the breakfast room ETC. #accessibility, #Braille, #hotels, #PremierInn, #Hospitality

Building today for a better tomorrow . . . Picture below shows a current state of one of our guest rooms. With new year 2024 we are doing a lot of changes, and we have big goals to chase: ✔ Complete all-inclusive hotel renovation by the time Spring break starts. We want to capture as much of the room revenue as possible pushing high occupancy and ADR to its limits. I feel that with the support of Jason Nicholson, CHA, Clay Robbins, Jeremy Skinner, Anthony Eman and crew of New Look Renovations Inc we will get there on time. ✔ Watch the budget and gross operating profit. Half of our management team is new to Holiday Inn Resort Fort Walton Beach, but we are enthusiastic, open to learn new approaches and implement them. Budget watching will be critical this year. There is a hospitality industry market slack visible for quite some time and despite this we are going to end the year with a profit. #goHIRteam: Will Culpepper, Sandy Beebe, Ivana Coteat, MS, CHSP, Joshua Thomas, Anna Dresslar, Patrice Ealy and Jamie Pasour! 🤟 ✔ Spread the workload between departments, have them all accountable for their actions, decisions and goals, keep improving processes within and between them a have fun seeing what we can achieve if we work together and not against each other - Innisfree Hotels. #yeswecan #hospitality #mindset #funatwork

Glenn chatted with Douglas Browne MBA, President of the iconic Peabody Hotels and Resorts in Memphis, during the Southern Lodging Summit. As the Peabody Hotel approaches its 100th anniversary in its current building, they discuss its rich history and discuss how the hotel is blending its storied past with modern innovations. Doug shares insights on the hotel's recent $18 million room renovation, lobby updates, and elevator modernizations, all while maintaining its classic charm. They also explore the Peabody's exceptional employee retention strategies, boasting a turnover rate of just 11%, and the unique traditions that make the hotel a cherished landmark. Main Points: 100th Anniversary Celebration: The Peabody Hotel is turning 100 years old in its current building next year. Balancing Heritage and Modernity: How the hotel preserves its historic essence while integrating modern conveniences. Major Renovations: Insights into the $18 million room renovations, lobby enhancements, and elevator upgrades. Employee Retention Success: The Peabody's impressive 11% turnover rate and the strategies behind it. Competitive Labor Market Strategies: Competing with major corporations by focusing on exceptional employee experiences. Employee Engagement Initiatives: Offering steak lunches, complimentary coffee and donuts, and personal gestures like monthly candy bars and sodas from Doug himself. Cultivating a Strong Team Culture: The importance of valuing employees to enhance customer service. The Duckmaster Experience: How guests can become an honorary Duckmaster, participating in the hotel's famous duck march tradition. Enhancing Guest Experience: Connecting guests with local culture and creating memorable stays. #PeabodyHotel #Memphis #Hospitality #HotelRenovation #EmployeeEngagement #CustomerService #HotelManagement #HotelHistory #Duckmaster #SouthernLodgingSummit #NoVacancyLive #GlennHousman #DougBrowne #EmployeeRetention #HospitalityLeadership

Firstly, Look forward to seeing everyone at the Hunter Conference next week! Feel free to text me, email me, or message me if you'd like to connect. Secondly, the below was just launched last week, one of my personal favorites in the great city of Atlanta! - Strong RevPAR - Growing Market - No Reno Needed - Long Term Franchise - Financeable - Managed by a third party operator, but offered un-encumbered of management. Scarcity Value - There just isn't a significant number of premium select service hotel inventory available for sale in the Atlanta MSA vs. the Demand (been the case for many years and more so the case post COVID), which improves your exit strategy as well when/if the time comes. Plus, why not invest in the area with the 2nd highest RevPAR and growing demand?

I've come to find that what we call "home" is really not about the place. Or the country. Or the neighborhood you find yourself in. It's about the people around you. Working in hospitality makes you see things with a different perspective. It makes you find people who feel like home. And that to me, is priceless.✨ #hospitality #foodandbeverage #home #hoteliers #hospitalityprofessionals #hospitalityindustry

Spoke to a few hotel developers over the past week that are transitioning into Self Storage development. Hotel operational costs in California continue to rise narrowing profit margins. Deals don’t pencil in and the risk reward is not worth it according to these developers. . . . . . . #hospitality #selfstorage #cre #commercialrealestate #development #hospitality #hoteldevelopment #losangeles #california #socal #hotelinvestment