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What is the NPS Survey and how it affects your business? We recently conducted an NPS (Net Promoter Score) survey, a widely used methodology to measure customer satisfaction and loyalty. The survey asks customers how likely they are to recommend our company to others on a scale of 0 to 10. Customers who score between 9 and 10 are considered Promoters, meaning they are the most satisfied and loyal. I am pleased to share that I received 3 positive responses, classifying these customers as promoters of BT Communications Brand. This indicates that not only they are satisfied with our products/services, but they are also willing to recommend them to others. This result reinforces our commitment to delivering quality and motivates us to continue improving to offer the best experience possible. It also reinforce how close you have to be from your customers, collaborating with other areas, focused on customer's needs, you'll reach the required outcomes. #NPS #CustomerSuccess #ClientServices #TeamWork #BTMeansBusiness BT Group

The Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. It involves asking customers how likely they are to recommend a product or service to others, and then calculating a score based on their responses. This score can be used to track customer satisfaction and identify areas for improvement in the product or service being used by the customer. #product #NPS #customersatisfaction https://lnkd.in/g2kXRCku

How do you know if your customers are happy with your business after interacting with your call center? Beyond call center metrics like agent utilization rate, first call resolution (FCR), and average call abandonment, surveying customers provides key insights into call center performance. After all, customers are the best judges of their own experiences. Their satisfaction serves as a vital indicator of your call center's effectiveness in meeting their needs. One proven method to measure satisfaction is the Net Promoter Score (NPS), which measures loyalty and satisfaction with just one question: “On a scale from one to 10, with one being unlikely and 10 being likely, how likely are you to recommend this business to a friend?” The feedback received from NPS surveys can help identify specific areas of the business that need improvement. This can help address customer pain points and improve overall customer satisfaction. What's the 'Aha!' moment with NPS? Discover insights on the Net Promoter Score here: https://hubs.ly/Q02tdB-z0 📊 What strategies do you use to assess customer satisfaction? We would love to get your feedback! #BetterConnected #CustomerService #CallCenterMetrics #NPS

🌟Understanding Net Promoter Scores (NPS)🌟 The Net Promoter Score (NPS) provides insight into customer satisfaction and loyalty by asking a simple survey question: “On a scale of 0 to 10, How likely are you to recommend our company/product/service to a friend or colleague?” Customers who respond with a 9 or 10 are labelled as Promoters, indicating their loyalty and likelihood to recommend the company. Those who rate the company with a score of 7 or 8 are considered Passives, showing satisfaction but not strong advocacy. Detractors, who rate the company from 0 to 6, are unhappy customers who might negatively impact the company through word-of-mouth. The NPS is then calculated by subtracting the percentage of Detractors from the percentage of Promoters and can range from -100 to +100, providing a clear metric for evaluating customer loyalty and satisfaction. #CustomerEngagement #NPS #NetPromoterScore #Feedback #Learning #GainingUnderstanding

How do you know if your customers are happy with your business after interacting with your call center? Beyond call center metrics like agent utilization rate, first call resolution (FCR), and average call abandonment, surveying customers provides key insights into call center performance. After all, customers are the best judges of their own experiences. Their satisfaction serves as a vital indicator of your call center's effectiveness in meeting their needs. One proven method to measure satisfaction is the Net Promoter Score (NPS), which measures loyalty and satisfaction with just one question: “On a scale from one to 10, with one being unlikely and 10 being likely, how likely are you to recommend this business to a friend?” The feedback received from NPS surveys can help identify specific areas of the business that need improvement. This can help address customer pain points and improve overall customer satisfaction. What's the 'Aha!' moment with NPS? Discover insights on the Net Promoter Score here: https://hubs.ly/Q02tdtt10 📊 What strategies do you use to assess customer satisfaction? We would love to get your feedback! #BetterConnected #CustomerService #CallCenterMetrics #NPS

What is Net Promoter Score (NPS)? NPS is like a temperature check for customer loyalty. It gauges how likely customers are to recommend your product or service to others. How It Works: Customers rate their likelihood to recommend on a scale of 0 to 10. Based on their responses, they’re categorised into: Promoters (9-10): Loyal enthusiasts who will keep buying and refer others. Passives (7-8): Satisfied but unenthusiastic customers who could switch. Detractors (0-6): Unhappy customers who can damage your brand through negative word-of-mouth. Benefits of NPS: Simple & Effective: Quick way to measure customer satisfaction. Actionable Insights: Highlights areas for improvement. Benchmarks: Allows comparison against industry standards. At Fantein, we help clients utilise NPS to enhance customer loyalty and drive business growth. #Fantein #NPS #CustomerLoyalty #BrandHealth

🎉 Celebrating an Excellent NPS Score of 61! 🎉   We are thrilled to share that our company has achieved an outstanding Net Promoter Score (NPS) of 61!    But what exactly is NPS?   Net Promoter Score (NPS) is a customer loyalty metric that measures the willingness of customers to recommend a company's products or services to others. It is calculated based on responses to a single question: "On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?"   The score ranges from -100 to +100, and a score of 61 is considered outstanding. This achievement is a direct result of our dedicated team's hard work, innovative solutions, and unwavering focus on customer satisfaction. We are immensely grateful to our customers for their trust and feedback, which drives us to continuously improve and excel.   Here's to reaching even greater heights together! 🚀   #CustomerSatisfaction #NPS #TeamAchievement #CustomerExperience #Growth #Success

👋 Greetings, LinkedIn Community!   Today, let's delve into the heart of customer loyalty - Seamless Satisfaction. 🎯   In today's hyper-competitive marketplace, businesses must go beyond mere transactions and cultivate deeper relationships with customers. 💼💡 Here are three key facets of this approach:   1️⃣ Consistent Quality: Ensuring your product or service consistently meets or exceeds expectations sets a benchmark that customers can trust. 👍   2️⃣ Stellar Support: Exceptional after-sales service demonstrates your commitment to customer satisfaction, fostering trust and loyalty. 🤝   3️⃣ Personalised Experience: Tailoring interactions to individual needs makes customers feel valued and understood, further strengthening their bond with your brand. 🌟   Remember, seamless satisfaction isn't just about meeting needs – it's about exceeding them in ways that delight and inspire loyalty from every customer interaction.   Let's continue striving to add value through exceptional experiences that foster enduring loyalty. Together we can elevate our brands to new heights! 💪🚀   #CustomerLoyalty #SeamlessSatisfaction #BusinessGrowth #BrandValue 

👋 Greetings, LinkedIn Community!   Today, let's delve into the heart of customer loyalty - Seamless Satisfaction. 🎯   In today's hyper-competitive marketplace, businesses must go beyond mere transactions and cultivate deeper relationships with customers. 💼💡 Here are three key facets of this approach:   1️⃣ Consistent Quality: Ensuring your product or service consistently meets or exceeds expectations sets a benchmark that customers can trust. 👍   2️⃣ Stellar Support: Exceptional after-sales service demonstrates your commitment to customer satisfaction, fostering trust and loyalty. 🤝   3️⃣ Personalised Experience: Tailoring interactions to individual needs makes customers feel valued and understood, further strengthening their bond with your brand. 🌟   Remember, seamless satisfaction isn't just about meeting needs – it's about exceeding them in ways that delight and inspire loyalty from every customer interaction.   Let's continue striving to add value through exceptional experiences that foster enduring loyalty. Together we can elevate our brands to new heights! 💪🚀   #CustomerLoyalty #SeamlessSatisfaction #BusinessGrowth #BrandValue 

🎯 From Retail to Recruitment: NPS Still Makes or Breaks! 🎯 Starting off in retail, NPS (Net Promoter Score) was everything! It was the difference between hitting that sweet bonus or not. My retail friends can definitely relate to the horror stories of having a big payout lined up, only to have a Demoter hit on the last day of the month. 😩 #Heartbreaking Now, in recruitment, I’m proud to be part of a company that truly cares about what our clients think. Our culture is built on trust and honesty, and we thrive on feedback. It’s what helps us grow and refine a business model that puts people and clients first. Back in January, we ran our latest survey and scored an impressive 61! 🎉 That’s well above the industry standard, but more importantly, it showed us that we can still do better. And we have! Our service has evolved based on the invaluable feedback from our clients. I’m already looking forward to the next survey! With several new clients onboarded this month, I’m excited to hear how our service stacks up in an industry where exceptional service is everything. 🚀 Here’s to our next round of feedback! 🥂 Stuart Biggs, Ben Bloodman and Sarah B. are constantly discussing how we can evolve and offer a truly unique recruitment service. Trust me, I've seen the brainpower at work here, and it's impressive. They’re running a business that genuinely cares—and it shows. 🌟 Don't just take my word for it—I'm more than happy to prove it to you! Want to join our loyal, well-looked-after client base? Drop me a DM—I could talk all day about how we can support your operation! #NPS #CustomerServiceFirst #BERecruitment