Sixth Sense Operations’ Post

My heart is smiling 💓   An honor to spend two hours talking about Service Excellence strategies that make a difference. Thank you #AZMultihousing for investing in your members with relevant and important topics. Fifty five engaged members enriched the conversation. A huge shout out to Rose Alvarez who managed the logistics and was a true partner. She is detailed, prepared and always willing to assist. Finding a home 🏡 is a very personal and transformational decision. Now more than ever, service excellence from the heart separates you from the competition. When the right mindset 🧠 is there, the strategy is easier to execute: 1️⃣ Fundamentals: deliver competence, convenience and consistency 2️⃣ Personalization: treat me as an individual; not part of a herd or a number 3️⃣ Empathy: understand my needs as they were your own 4️⃣ Time & Effort: my time is valuable; make the process easy 5️⃣ Integrity: do what you say you will do 6️⃣ Communication: it's the way you speak to me 7️⃣ Resolution: fix things quickly when they go wrong and own the mistake 8️⃣ Expectations: exceed my expectations and show you genuinely care #serviceexcellence #genuinecare #customerengagement

Last week a past client celebrated the 1-year anniversary of her thriving consultancy business! Initially with Client M reached out to me, I replied by breaking the news that we weren’t a good fit. She was taking a leave of absence from work & was clearly still consumed by the “Victim Mindset”. However, within a week of hearing this hard truth she did the work needed to shift from Victim to Survivor & we got to work. M was 100% committed to trusting the process & doing the work, and in the first fortnight she: - Resigned from her job. - Launched her new consultancy. - Significantly reduced her consumption of alcohol. - Had brave conversations with her partner. - Decided to list her home for sale and move in with her partner some distance away, with her son, dog & horse. In the fortnight that followed M: - Was invited to speak at a prestigious interstate conference. - Received several collaboration enquiries. - Attracted her first paying client. In just 30 days! If you’re a corporate professional who hungers to leave their job to lead their own consultancy or coaching business, be Client M. Gather the courage to take the first step – sending me a DM – and I’ll help you with the rest 😉 Megan Savill The Business Confidante #TheBusinessConfidante #FreedomBusiness #LifestyleBusiness #CorporateProfessional #JustDoIt #NoRegrets

This week marks the end of an era Mandy Day-Calder was my first ever client almost 4 years ago and this is the last week we are working together as client and consultant I’ll be forever grateful to Mandy for taking a chance on me when I had ❌ no track record in consultancy ❌ no previous clients for her to contact for a reference ❌ no social proof Pretty much nothing but a laptop, a desire to make a difference and my word! I was 10 weeks into my business and we were both doing a 5 day challenge in lockdown (remember those?!) That’s how we met - fast forward almost 4 years and we’ve had quite the journey! 🩷 Tendering for and winning huge contracts and growing her business exponentially 💙 Personal and professional growth and development - for both of us 🩷 LOTS of open, honest, frank, sometimes tough but always respectful - and always about what’s best for Mandy and her business - conversations 💙 I had the privilege of working as part of an amazing team - I felt part of that team despite being “the contractor” 🩷 Stressful times - with big contracts come big responsibilities and big expectations that aren’t always easy to meet BUT it always got done 💙 A true Business Partner relationship - I know how Mandy operates, thinks and acts, I know what matters to her and I just ‘get her’ to the extent I know instinctively the right course of action I could go on - there has been highs and lows, and we have achieved so much! It’s a special relationship, with a special client, that will always hold a special place in my heart Thank you Mandy - it’s been an amazing experience working with you and I’ve loved it Good luck for your next chapter. I can’t wait to see what you go on to do next - after a very well earned rest first, you deserve it 🫶🏼 #ClientRelationship #BusinessOwner #ClientAppreciation #BusinessGrowth #BusinessPartner

At Susan Giddings Consulting, we understand that our customers are the heartbeat of our success, the stars in our night sky. That's why we're dedicated to not just meeting your expectations, but surpassing them. 🙂 Whether it's through our personalized services, surprise rewards, or a simple "thank you" note, we're here to make your experience unforgettable. Because for us, it's not about a one-time transaction; it's about a lifetime connection. 🗒️ But, it doesn’t stop there! We believe in the power of community. That's why we're inviting YOU to share your experiences, ideas, and suggestions. 🤝 How can we make your experience even better? Drop your thoughts below! 👇 Together, let's build not just loyalty, but a legacy. Because at Susan Giddings Consulting, you're not just customers; you're family. And family means everything to us. ❤️💼💡 #SusanGiddingsConsulting #CustomerLoyalty #FamilyFirst #TogetherWeGrow

At Susan Giddings Consulting, we understand that our customers are the heartbeat of our success, the stars in our night sky. That's why we're dedicated to not just meeting your expectations, but surpassing them. 🙂 Whether it's through our personalized services, surprise rewards, or a simple "thank you" note, we're here to make your experience unforgettable. Because for us, it's not about a one-time transaction; it's about a lifetime connection. 🗒️ But, it doesn’t stop there! We believe in the power of community. That's why we're inviting YOU to share your experiences, ideas, and suggestions. 🤝 How can we make your experience even better? Drop your thoughts below! 👇 Together, let's build not just loyalty, but a legacy. Because at Susan Giddings Consulting, you're not just customers; you're family. And family means everything to us. ❤️💼💡 #SusanGiddingsConsulting #CustomerLoyalty #FamilyFirst #TogetherWeGrow

🔑✨ In this industry, we encounter a wide range of professionals, but it’s crucial to align with those who share your values and work ethic. By doing so, you'll attract clients and partners who respect and appreciate your efforts. Remember, working with people who align with your personality makes you more efficient and happier! 💼💡 #RealEstateEducation #ProfessionalGrowth #WorkEthic #ClientSuccess

𝙉𝙪𝙧𝙩𝙪𝙧𝙞𝙣𝙜 𝘾𝙡𝙞𝙚𝙣𝙩 𝙍𝙚𝙡𝙖𝙩𝙞𝙤𝙣𝙨𝙝𝙞𝙥𝙨: A Solo Professional's Guide As a solo professional or small business owner, cherishing past clients is invaluable. Here’s how to cultivate and uphold those essential connections: 1. 𝗘𝘅𝗽𝗿𝗲𝘀𝘀 𝗚𝗿𝗮𝘁𝗶𝘁𝘂𝗱𝗲: Send a heartfelt thank-you note post-project. Acknowledge their trust and show appreciation for their business. 2. 𝗦𝘁𝗮𝘆 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱: Regularly check in via email or social media. Share updates on your work, accomplishments, or industry insights. 3. 𝗣𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲 𝗬𝗼𝘂𝗿 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵: Remember birthdays, work anniversaries, or special occasions. A simple “Happy Birthday!” can make a lasting impression. 4. 𝗦𝗵𝗮𝗿𝗲 𝗩𝗮𝗹𝘂𝗮𝗯𝗹𝗲 𝗖𝗼𝗻𝘁𝗲𝗻𝘁: Provide resources aligned with their interests. Share articles, tips, or tools tailored to their needs. 5. 𝗔𝘀𝗸 𝗳𝗼𝗿 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸: Seek their input on your services. Demonstrate that you value their opinion and are committed to growth. Relationships thrive on engagement. Keep the dialogue flowing, and witness your client base flourish! 🤝📈 #ClientRelationships #SmallBizSuccess #LovingVAServices #ProTips #VirtualAssistantTips #TexasVirtualAssistant #TexasNotary #SmallBusinessVA #TXNotary #TXVirtualAssistant #TakingOnNewClients #WomenOwnedBusinesses

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🎉 A Massive Thank You to Our Incredible Teams and Surveyors! 🌟   We at Mia-Direct wanted to take a moment to express our deepest gratitude and appreciation to every one of the teams at Mia Direct who have gone above and beyond this week. Despite the chilling weather conditions, you have all stayed committed, persevered, and played a crucial role in helping us smash our targets and doing so safely. Your unwavering dedication and hard work have not gone unnoticed!   This week has undoubtedly posed unique challenges, and yet, every one of you has risen to the occasion. You have shown remarkable resilience, professionalism, and teamwork in delivering outstanding results. Your tireless efforts have not only ensured our success, but also strengthened our reputation as a top-performing team in the industry.   Your contribution has been nothing short of extraordinary. You have braved the cold, embraced the challenges, and exceeded our expectations. Your precision, attention to detail, and ability to think on your feet have been invaluable. Your commitment to excellence and unwavering work ethic have not only made a significant impact on our business but have also set a shining example for others to follow.   Your support and collaboration have made all the difference, and the team at Mia are grateful for the opportunity to work alongside every one of you. Together, we have proven that no challenge is too great, and no target is beyond our reach.   Mia cannot express enough how grateful we are for your outstanding contributions. Keep up the extraordinary work, and let's continue to achieve greatness together!   #strongertogether  #valueourteam #Teamwork  #ManagementGoals #telecoms #weatherAware  #networkengineer #civils #cable #splicing #openreach #Brsk #safetyinwork 

🗣️ "When your clients' words reflect the dedication you put into your work, it's the ultimate reward. Thank you for sharing your experiences and for being a part of my journey as well. Here's to more achievements together! #ClientFeedback #SuccessStories #testimonialtuesday