SKILL BIRD’s Post

😎I am a L1 - L2 IT Field Engineer for a client of the company I work for, and I heard something that made feel like the message hasn't spread across properly, or maybe the person whom this comment came from is just reluctant to change his perception about the IT support currently offered...here it goes: 👇 🛎️I received a ticket, checked the issue, decided to verify it personally onsite, and organized everything to fix the issue the same day. When I got to the caller, I fixed the issue, took just over 5 minutes to fix it, however, I couldn't resist and asked "how long have you been dealing with this issue for" and the end user answered "6 months, there abouts"...I looked him in the eye and asked him: why did you raise the ticket just until today? Why not before?...and here the words that pulled my strings: naaah, I just gave up on IT. 😯 Please, IT boys and girls: if you hate working in any type of IT environments where you have to use your face or voice to deal with frustrated and almost out of control end users, find another job, something miles away from IT, you are not made for customer service! Stop screwing up on IT companies, IT people, and IT "roles". It is stupidly hard to make end users and companies to change their perspective towards IT Support Technicians! Do the right thing* or do it right** please! 🤨 #InformationTechnology #ITSuport #ITHelpDesk #CustomerSatisfaction #EthicalLeadership #Ethics

Network engineer problem: Solving the issue (1% efforts) Proving that is not network issue(99% efforts ) #networkengineer #jobs #effots #support #problems

More and more #ISPs and #MSPs are reaching out to CRG | TEC Recruitment They've all tried directly advertising on the likes of Indeed/Linkedin and the feedback from hiring managers is the same- inundated with unsuitable applications, taking them away from their day jobs. The view that there are lots of candidates in the #telecoms market- DOES NOT MAKE HIRING EASIER! Our consultants spend their days building candidate networks, so when you have a requirement, we complete the screening to meet the needs in a matter of days. All candidates know the end client and are happy to progress (we don't chuck CVs at vacancies) Hiring managers recieve a shortlist- usually 3-5CVs, all qualified and who meet the skills of the role and culture of the business. The result- CVs to interview rates of 90%- higher quality of interviews with fully engaged candidates (no ghosting!) offer to acceptance rates extremely high and time and cost to hire reduced. Drop me a message if you are feeling a similar pain- sm@crgtec.uk.com

73 % of your network is wireless, how many wireless engineers have you hired? Still using the 6 wired engineers from 20 years ago? It is time to eliminate the wireless complaints and or time to have someone who deals with the daily troubleshooting, that knows what they are dealing with. Augment or hire a Wireless Professional to eliminate this daily nightmare. We staff daily network analyzers, engineers, admins, and everything in between. Make 73% of your headaches disappear instantly.

#hiring Help Desk Tier 1, Denver, United States, fulltime #jobs #jobseekers #careers #Denverjobs #Coloradojobs #ITCommunications Apply: https://lnkd.in/dg_6Ccd5 Kforce has a client in Denver, CO that is seeking a Help Desk Tier 1. Summary: In this role, the Help Desk provides Tier 1 support for customers. They will effectively and efficiently resolve incoming Tier 1 support tickets through preferred channels and escalate for support when necessary. The Help Desk installs and supports specified software on supported devices following defined procedures, processes, and methods. In some cases, it determines that the ticket should be transferred to the Tier II/Tier III support group. Challenges could be related to upset customers. Being the first point of contact, and the -face- of OIT, the Help Desk is often the recipient of complaints. They will need to keep a positive attitude and work with the end user to assure them their issue will be resolved in a timely manner. Responsibilities: Abide by Service Level Commitments and OIT and agency policies Employs Incident Management procedures to enter tickets into the Incident Management system Executes prescribed processes to troubleshoot and software/account issues; Decides what components may be involved, and how to test these components to isolate the cause of the issue Uses documented processes and procedures to assist during service outages

Hire our certified and dependable L1 Engineers for timely and accurate troubleshooting on your terms. 🌎 alaricventures.com #desktop #desktopsupport #technician #IT #itsupport #servicedesk #trobleshooting #tech #techsupport #support #itservices #business #microsoft #helpdesk #office365 #microsoftpartner #microsoftdynamics #networkservices

opportunity

You know what would be a win/win for our industry? Vendors should offer certifications in their products that entitle you to skip levels of technical support. This solves the most infuriating problem in Tech: having to convince an overworked L1 support person that you have already tried googling your problem and you actually need an engineer.

Hey LinkedIn! If you’re new to following me, I talk about #engineer , #desktop support engineer , #networkengineer, #network , and #jobalert. Let me know if you have any suggestions on what to share! ✒️

Xfinity Please hire locally!! I am a qualified candidate! I had to get the representative to go through a proper process before absolutely determining if a field technician should come out. It took the second call to have a really good representative to check all diagnostics before determining that yes, a field tech is needed. I have a lot of tech support and customer service with billing, using #dashboards, ticketing systems and #diagnostic troubleshooting tools! I had a discouraging experience with Xfinity yesterday. It was actually extremely frustrating. Internet issues. My first experience since moving into my place was great. Yesterday was sub-par. The call centre sounded outsourced! #hirelocally ! I felt like everyone I spoke with didn’t really listen or pay attention to the issues. Even the chat were a negative experience. There’s no agents named Angie, Andrew, Matt, Rob… No relativity or common ground. Now it’s outsourcing which is great for others but locally, we could use the help with our economy! I have a great and diverse experienced resume! #hireme #comcast Comcast #telecommunications #internet #techsupport #notooutsourcing #supportlocalbusiness #supportlocaltalent #supportlocalemployees #local #technicalsupportagent