Airport Management’s Post

How does the Passenger Embarkation Solution enhance the overall customer experience and operational efficiency for passengers boarding a Cruise ship? https://lnkd.in/gEwZRkkx #cruiseship #cruise

Unlock the secrets of self-service baggage drops! Join our virtual panel for insights into the unexpected benefits that can transform your airport operations. In this exciting session, discover how self-service baggage drops go beyond convenience, generating revenue from non-aeronautical streams and boosting passenger throughput amid the growing demand for air travel. Don't miss out on this opportunity to stay ahead in airport innovation. Register now to secure your spot: #AirportInnovation #BaggageHandling #AviationTechnology #VirtualPanel #AirTravel #AirportOperations

The Internet and cell service are not just necessities at home; they’re also necessities on vacation. Technology on a cruise vacation can be complicated for some. In this blog, we’ll explain everything you need to know about using technology in a simple, seamless way while sailing the seven seas.

Transform Your Business Travel with Cytric Travel!

Technology over the past 30 years had made everything super fast! More recently the travel industry, specifically airlines are changing their tech for the first time in 30+ years. Ironically, its making everything slower! Consumers: Notice the load time on your goto online booking site is lagging? Travel Pros: Agents are being pushed to use graphical versions that require no skill and make the process 5x-10x slower at minimum! I have to say, the old system that never has any downtime and works in split seconds is superior in nearly every way. Does this qualify as a rant?

A closed #process or open process? I have traveled many times to many places around the world throughout my lifetime as many of us possibly have. It was only from a trip late last year that I realized that the process of travel from the time you get into the departure corridor towards the security controls to the time you get out to the arrival to meet and greet location in any airport is a closed process. We may either enjoy the process and experience or we may dread the process. -chaos The process only works efficiently if the services to that process are effective and efficient. If they are not then the process breaks down and the experience becomes stressful. Is it the gaps in the process or is it the delivery of each step in the process that creates the challenges? " Mind the gap" Is a #business a closed process or an open process? Is the question of closed or open process dependent upon the product or service that is being supplied or sold? I think any business is a "closed process". It is a closed process to ensure that whatever is being produced or serviced is created as efficiently and effciently as possible How important is it to any business to ensure that all the steps required to deliver the product or service are maintained serviced and or repaired at all times Who is measuring those steps in the closed process If the steps in the closed process are not being measured maintained serviced and repaired then the experience of the customer will be reduced and damaged What are the steps in the closed process to ensure optimum measured effective and efficient delivery of the product or service

"You know you’re a travel agent when ‘commitment issues’ takes on a whole new meaning." If this echoes your experiences with customers, join other Travel Agents and Customer-Facing Leaders that specialise in group travel for an insightful webinar on 'Innovations in Group Travel Payment Collection: Boosting Revenue, Enhancing Customer Experience, and Preventing Financial Losses from Missed Payments'. Don't miss the chance to transform your business and elevate your clients' travel experiences. Register now! https://shorturl.at/djCI4

Business travel. If you’ve had the rarified experience of never having dealt with a delayed or cancelled flight, a reroute due to weather, or lost baggage… this may not be the post for you 😉 Today I spent the better part of the day on a plane, only to end up in New Orleans instead of Houston, missing my connection, and not having any conceivable option of getting to where I need to go in order to make the start of a meeting I’ve been highly anticipating with some very important customers. 🫠 It happens! Weather is unpredictable, staffing OT is unavoidable in some instances, and then to top it all off, too many planes for a limited number of gates. This could be a complaint post, but it’s not. Despite being one of the more overly complicated travel days of my adult life, it’s been one of the most pleasant. The staff of this United Airlines flight have been nothing but communicative, understanding, and kind. In a situation where customer experience and service matters most they are stepping up. My takeaway? No matter the issue, 9/10 (in my books) the situation can be properly managed with compassion, well-trained team, and a culture that TRULY puts the customer experience first. This is not exclusive to the airline industry and I challenge you to shoutout a brand, company, or connection in the comments who made a tricky experience as pleasant as could be simply through their customer experience management. Fly safe out there ✈️ #United #CustomerExperience #CustomerService #CustomerSupport #IndustryLessons David Brown Samantha Chavez Venice VanWinkle Jeff Hazlett Ryan Ricken Tonya Wyles any experiences come to mind? Ps - Zach Norment if it wasn’t obvious from the above, I’ll definitely be tardy for that meeting 😅

Reflections of my airport/airline experience today: 1. 6 self-service terminals switched off/not working, so I have to stand in a long queue; 2. Fast immigration and security process though, which was appreciated; 3. Multi airline lounge busy (but a few seats available) however very strong smell of smoke emanating from the smoking lounge, meaning a less than pleasant atmosphere; 4. Lounge food offering scored 2/10; 4. Boarded aircraft on time and left on time (more or less) but narrow body aircraft and crew not managing large bags vs small bags to overhead bins meaning lots of “repacking” to make them fit. Situation not helped but two passengers near me refusing to have their small laptop bags under their seat. One asked why he should have any bags at his seat. Lessons? 1. If you have the technology, get it working for you and your customers! 2. Don’t provide a hot food offer that’s well below average. Stick to something more simplistic. 3. Don’t have smoking lounges inside your terminal! 4. Follow the industry best practices and manage the carry-on bags situation carefully instead of alllowing passengers to just throw anything up into the overhead bins. Large carry-ons first and then smaller bags if space allows. Think about the OTP impact!

🗣️ Hey travel enthusiasts! Today, I want to talk about one of the most effective problem-solving technique for all you amazing travel industry leaders out there. 💼✨ ✅ Proactive and Preventive Approach: I strongly believe in tackling problems head-on by being proactive and adopting preventive measures. 🚀 By having the right skillset, your front-line team can handle any challenge that comes their way. 📚 Proper Training is Key: To prevent common mistakes, it's crucial to provide your team with proper training. 🎓 Equipping them with the necessary knowledge and skills will empower them to identify and prevent potential issues before they even occur. ⚙️ Service Recovery Tools: As a corporate leader, consider setting up effective service recovery tools for your team. ⏰ This will enable them to address and resolve situations promptly, ensuring customer satisfaction and loyalty. 🔥 Focus on the Problem: When faced with a problem, it's essential to stay focused and fight the fire correctly. 🚒 Put off the flames as soon as possible to minimize any negative impact on your travelers' experience. 💖 Building Relationships: In the travel industry, we are all about people! 🤝 Remember, the way you make your clients and your team feel is of utmost importance. Show your clients that you genuinely care, and make sure your team understands that complaints are valuable opportunities for growth. 🌟 Let's make our travel adventures memorable and hassle-free by embracing proactive problem-solving techniques. Together, we can create a travel experience that leaves everyone feeling satisfied and excited for their next journey! ✈️💼 #TravelIndustryLeaders #ProblemSolvingTechniques #ProactiveApproach #PreventiveMeasures #ServiceRecovery #TeamTraining #CustomerSatisfaction #TravelExperience #Opportunities #MemorableJourneys