Airport Management’s Post

Technology and #innovation is central to the airport #transformation story. Every new technology we introduce is in service of making the experience easier and more intuitive for travellers as they move through the airport, from curb to gate. When it comes to the digital passenger journey, everything starts with data. With the right data, operators at #airports can better understand passengers’ preferences, habits, and patterns. That helps create seamless experiences, from dropping off luggage, to buying snacks, to boarding. It also means automating processes to free up airport and airline customer service staff to focus on creating welcoming experiences, and it allows food & beverage and retail operators to create customized commercial experiences. “Data is the foundation of implementing emerging technologies,” said Edward D’Angelo, Senior Director, Global IT Operations at Vantage. “The strategic use of data to drive informed decision-making will result in operational optimization, stakeholder support, risk management, and an enhanced passenger experience.” A few examples of how we’re working with our partners to create innovative digital experiences: Midway Partnership is embracing #contactless technology at Hudson Nonstop, a checkout-free store powered by Amazon’s Just Walk Out technology. It allows customers to store their credit card, pick up travel essentials, and leave the store without waiting in line. Integrating data was also essential to LaGuardia Gateway Partners. On the passenger-facing side, an updated flight information system at #LaGuardiaTerminalB uses this real-time data to display things like security lane wait times, walking distances to gates, baggage delivery time, taxi/bus wait times, and local weather at arrivals. And B-Fast gives travelers the option to purchase a pass from their phones to bypass security line-ups through a dedicated lane. Integrating technology while prioritizing the passenger experience is also at the heart of the #JFKTerminal6 project. Along with JFK Millennium Partners, we’re taking a digital-first approach across check-in, security, and arrivals, utilizing contactless and #biometric technology throughout all steps of the passenger journey. For the new terminal we are implementing an enterprise service bus, a digital architecture that houses tremendous amounts of data, allowing operations teams to identify potential issues, streamline processes, and improve collaboration across the airport. At the end of the day, at Vantage airports technology improvements are developed not for tech’s sake, but to reduce friction and allow the human elements of the airport experience to shine. "We want to streamline processes, but we don’t want to lose that personal customer perspective,” said D’Angelo. “How we balance that, I think that’s the challenge.”

💡 With the potential to reduce airport congestion by 60%, it's time to rethink your airport management strategy: Streamline operations with #AirportFastTrack. 🔗 Dive into our blog for more: https://hubs.la/Q02dnRQ50

Travelers' perception of smart airport facilities: An X (Twitter) sentiment analysis This study investigates travelers' perceptions of smart airport #facilities through sentiment analysis. It collected 39,616 #comments from thirteen smart airports, and 25,572 tweets were analyzed. Most mentioned words about the smart airport included "#technology" and "#security". Comments also highlighted concerns about airport customer service, including "bag," "#transit," and "#disabled." The results also reveal that #travelers are more concerned about the outcome of these #facilities, such as the #efficiency and time #management of flights via smart facilities. The most mentioned words in the tweets related to smart airport operations are "#flight," "waiting," and "time". Despite most smart facilities being equipped in the airports aiming to raise travelers' satisfaction, the results showed that 12 smart airports' tweets were generally neutral. Smart airport facilities might not add as much value to the airport impression as we expect. #Brisbane International #Airport was the only one with a positive perception of #smartairport facilities. Most travelers mentioned that the airport had faster and better #wifi and the airport is continuously improving. In contrast, Charles de Gaulle Airport and London Heathrow Airport had the highest percentage of negative #sentiment, with 25.90% and 27.52% of #tweets (#X) being negative, respectively. Travelers' complained that self-check-in #kiosks were a mess, unhelpful staff and poor wifi. The results reveal travelers' concerns regarding smart airport facilities, and they let us know the importance of smart #facilitymanagement. Smart airport facilities were initially designed to shorten travelers' time and enhance #satisfaction, yet unhelpful #staff and poor managed #kiosks raise #dissatisfaction. This study helps airport managers and operators to address the weakest part of smart airports as reflected in #socialmedia comments. It also fills the #academic voids in examining travelers' satisfaction with smart facilities using #socialmedia and #sentiment analysis via #AI. #Journal of #AirTransportManagement (#SSCI IF 6) https://lnkd.in/gss53fYT Besides, please also support our #survey https://lnkd.in/gsjrpMZ3 We are looking for anyone aged 18 or older who resides in #HongKong (temporary or permanent residents are welcome) to participate in the #survey https://lnkd.in/gsjrpMZ3 public survey about #ArtificialIntelligence (#AI) in local #governments, sponsored by the #Australian #Research Council. Please click the link or scan the #QRcode below to join. Thanks very much. #hk #hongkonger #hkppl #hongkongpeople #research 誠邀年滿18歲或以上現居#香港 的人(臨時或永久居民均可)參加有關#人工智能(AI)在香港政府應用的公眾調查,該調查由#澳大利亞研究委員會贊助。 請點擊鏈接 https://lnkd.in/g4wPqaPW 或掃描二維碼填寫 #香港人

You can't buy passenger experience. Throwing money at new technology or signage won't magically create satisfied passengers. A successful airport passenger experience strategy requires a fundamental shift in perspective. What is the future of passenger experience at airports? Read my latest thinking and how having a PX strategy can impact your airport and passengers for the better. Click the link below. https://hubs.la/Q02C0Xm90 #PassengerExperience #AirportExperience #ExperienceDesign #FutureOfAirports

#Airportselfservice kiosks streamline check-in processes, reduce queues, and enhance passenger satisfaction. With the #AsiaPacific region witnessing rapid infrastructure development and technological advancements, the #airportkioskindustry is poised for significant growth. #AMR #AirportKiosks #AirportTechnology #PassengerExperience #TravelEfficiency #InfrastructureDevelopment #AsiaPacificGrowth https://lnkd.in/d-WywUg3

Here are the 3 essential solutions for airport parking in 2024 🛫 Every day, millions of visitors go to the airport to catch their flights. And often, this can become a source of stress (and conflict) for families. "Honey, hurry up, we're going to miss the flight! And you know parking there is always a tough mission" 😁 With the massive influx of vehicles in parking lots, we absolutely need to find a way to streamline traffic and improve the customer experience. Luckily, there are effective solutions: 👉 Ticketless Parking No barrier at the entrance, no barrier at the exit, just a camera that detects the vehicle's license plate and automatically assigns the right fee to the right vehicle. 👉 Dynamic Pricing Automatically adjust parking prices based on demand. A solution that's beneficial for both visitors and operators! 👉 Optimized Payment Methods ✅ Pay in line: Payment kiosks located at the parking exit barriers ✅✅ Pay on foot: Visitors pay directly at a kiosk inside the airport. ✅✅✅ Pay Online: Visitors pay directly on their phone. With these 3 solutions, I can assure you: For visitors: 🥰🥰🥰 For operators: 💰💰💰 A win-win solution, proven by Rome Airport, which trusted us for their parking. Check out the case study in the comments!

I am looking for *airport/airline* speakers for the virtual panel below taking place on 27th March at 2PM UK time. Please like this post if you are interested in speaking and can make that time. 💪 Empowering the passenger with self-service baggage technology 🛄 In this exciting virtual panel, learn about the unexpected benefits of self-service baggage drops, including generating revenue from non-aeronautical streams and increasing passenger throughput as demand for air travel grows. Hear from experts as they speak of how self-service baggage systems have improved their operations and what it was like before they were in place.  Airlines and airports across the globe have increasingly embraced self-service bag-drop systems because the benefits are numerous. The automated easy-to-use systems requires fewer airline staff which frees up capacity for personnel to be allocated at ‘concern areas’ across the airport. The baggage systems also reduces wait times - with some processes taking as little as 60-seconds - and this increases the dwell times of passengers in duty free and food and beverage outlets. Consequently, airports can generate revenue from non-aeronautical streams, highlighting a real cost-benefit to self-service baggage systems. For passengers, they get to oversee their own journey. They are empowered to operate the system themselves, working at their own time and pace. Additionally, as more machines accommodate more languages, airports can overcome difficult communication barriers (particularly for individuals intimidated by the traveller process) and create a stress-free passenger experience. In this panel session, speakers will draw on their own experiences and innovations to advise on best practices for airports and encourage collaboration between airports, airlines and organisations in making self-service baggage systems a reality. ⭐ Key learning points⭐ ▪ Making self-service baggage a reality and how your airport can become totally self-serviced ▪ Cost-benefit analysis, and how this can save you money How to be automated without losing that human touch ▪ How to reduce queues and increase customer spend. #Selfservice #Baggagehandling #CX #Airports #selfservicekiosks #airlines Chunekshi IAR

1. FAAN Begins Sale of E-Tags at Airports https://ift.tt/QUIGsgE FAAN Introduction The Federal Airports Authority of Nigeria (FAAN) has launched the sale of 2024 e-tags, a significant step towards streamlining entry procedures at the nation’s airports. This initiative, which commenced on Friday, aligns with a presidential directive approved by the Federal Executive Council (FEC). The new system mandates that all users of federal airports in Nigeria must pay entry charges at the gates, thereby enhancing security and operational efficiency. Overview of the E-Tag System The introduction of the e-tags is part of FAAN’s broader strategy to modernize airport operations across Nigeria. The e-tags, which are now available for purchase, grant access to 24 federal airports, ensuring that only authorized individuals can enter these facilities. This move is expected to improve traffic management and security at the airports, providing a more organized and controlled environment for travelers and visitors. How the E-Tag System Works The e-tag system is designed to be user-friendly. Once purchased, the e-tag will be scanned at airport entry points, allowing for a seamless and quick verification process. This system reduces the need for manual checks and minimizes congestion at airport gates. Additionally, it ensures that all visitors have complied with the necessary entry fee requirements, thereby supporting FAAN’s revenue generation efforts. Implementation and Public Response The launch of the e-tag sale was confirmed by Mr. Francis Ajaguna, Head of Public Affairs at Nnamdi Azikiwe International Airport (NAIA). He reported a positive response from the public, with many people coming to the airport to purchase the tags. This enthusiastic uptake indicates a general acceptance and readiness among airport users to adapt to the new system. Statements from FAAN Officials Mr. Ajaguna highlighted the efficiency of the new system, stating, “FAAN’s Commercial Department confirms that it has started issuing the e-tags and people are buying them.” This statement underscores the smooth rollout of the initiative and the proactive measures taken by FAAN to ensure its success. Benefits of the E-Tag System The implementation of the e-tag system offers several benefits: Enhanced Security: The e-tags will help in maintaining a controlled entry into the airports, thereby enhancing overall security. Operational Efficiency: The automated system reduces manual checks, speeding up the entry process and reducing congestion at the gates. Revenue Generation: By ensuring that all airport users pay the required entry fees, FAAN can increase its revenue, which can be reinvested into further improving airport facilities. User Convenience: The e-tag system provides a hassle-free entry experience for travelers and visitors, making it easier and quicker to access airport facilities. How to Purchase E-Tags The e-tags are available for purchase at all 24 federal a...

🚉✈️As travel becomes more interconnected, the integration of airport parking with multi-modal transportation hubs is crucial for enhancing the passenger journey. The convenience of seamless transitions from cars to trains or buses can make all the difference in a traveler's experience. For parking professionals, the challenge lies in creating a system that not only provides ease but also adapts to the growing demands of modern travelers. 🌍🚗 Discover how the industry is evolving to meet these needs and improve customer satisfaction. 💼📈 👉 Read more here: https://lnkd.in/eUq6PEKE #TransportationInnovation #AirportParking #CustomerExperience