Facilitation’s Post

Dealing with overly dominant people in a workshop can be risky. But if contentious behaviours are not addressed they impact the effectiveness of your workshop because it brings conflict into the room. And that conflict hinders authentic collaboration and input. So how do you deal with an individual who talks over others and is generally domineering? I use 2 approaches: Have a one-on-one chat with the person in question, off to the side, and let them know what you’re seeing. Sometimes it’s better to bring the awareness to the group, and you can do this by  asking questions of other participants. For example: If you notice someone reacting  to the person in question ask them if they don’t mind being put on the spot. If they give the ok, ask them what theyjust noticed, or what happened for them. By asking questions and seeing who else is being impacted by  the behaviour you can gently bring awareness to that behaviour and present an opportunity for the domineering person to learn and change. It’s about saying what’s not being said.  And that can be risky. But so is letting it slide. It’s a necessary risk to create a psychologically safe environment - for everyone. —----------- I help you Own The Moment when you are facilitating or presenting. Follow me for tips on how to be more confident and impactful when you have to lead a discussion. 

⚖ Are you interested in find a dynamic balance between #effectiveness and #resilience for yourself and your team? Do you find it difficult to deal with #tensions and #conflicts in your work environment? We see this a lot in the work we do with our clients at Purpose+Motion... This is why Pablo has put together a short and impactful #OnlineCourse for you to benefit from our experience. 🎯 What will you take out? In this course consisting of 3 online workshops and a 45-minute one-on-one mentorship online call, you will receive proven #methods to increase (team and personal) effectiveness and resilience which will have a positive impact in the way you work together, take care of what is important, and will guide the way your team/ organizations deal with tensions and resolve conflicts. These online workshops are for you if: 🔶 You manage teams and want to improve the way you lead, coordinate actions, and mediate in conflicts. 🔶 You want to become more effective at coordinating actions, negotiations and articulating agreements 🔶 You want to learn how to take better care of yourself and your relationships in your work context. 🔶 You want to improve the skills you have to mediate and solve conflicts. 🔶 You want to learn from other examples/ companies how to become more effective and resilient. 👉 The first workshop takes place on 23 July. Learn more + sign up: https://lnkd.in/e8KxCwdZ

Irrespective of working in a small or large organisation, when we bring together groups of people we bring together a wealth of different personalities and traits. Sometimes, more often than not, this can result in difficult behaviours being presented in the workplace and they can be a struggle to deal with if you don't have the tools or know how. We will cover: - • How to identify and describe difficult behaviour at work • Learn how to recognise the elements that create difficult situations and recognise what helps and hinders our communication • You'll learn to analyse your own communication style • You'll have the tools and skills to select from a range of strategies to manage difficult behaviour when you encounter it Often when we address a problem face on we can solve it, and this session will guide you as to how to move forward positively. For more information or to find out how we can come to your organisation and help you through this challenging topic, send us a message on here or email us at info@ceruleanblu.co.uk #behaviours #strengths #work #training

Irrespective of working in a small or large organisation, when we bring together groups of people we bring together a wealth of different personalities and traits. Sometimes, more often than not, this can result in difficult behaviours being presented in the workplace and they can be a struggle to deal with if you don't have the tools or know how. We will cover: - • How to identify and describe difficult behaviour at work • Learn how to recognise the elements that create difficult situations and recognise what helps and hinders our communication • You'll learn to analyse your own communication style • You'll have the tools and skills to select from a range of strategies to manage difficult behaviour when you encounter it Often when we address a problem face on we can solve it, and this session will guide you as to how to move forward positively. For more information or to find out how we can come to your organisation and help you through this challenging topic, send us a message on here or email us at info@ceruleanblu.co.uk #behaviours #strengths #work #training

Hey Friends! Let's have a bit of real talk about psychological safety, belonging, and collaboration, shall we? We often think these crucial elements of relationships just exist. The truth? They need to be built, nurtured, and actively maintained. Here's a story for you: Once, while facilitating a workshop, it fell completely apart. Communication was virtually nonexistent. Most of us have observed and/or experienced frustration, anger, passive aggression on a team. This group had glaring communication gaps from unresolved disagreements that were personal--tied to folks' identities and lived experiences. I had to pivot completely from my planned content to address these issues directly. ***A PRO tip? Consistent communication and engaging with personal triggers are non-negotiable for building psychological safety. If you're not doing this, well, I love you... but you're missing the mark. We often wait until things break to address them, assuming that psychological safety and belonging are default states. They're not. They require effort, understanding, and, yes, sometimes uncomfortable conversations. So, what happened in that workshop? We delved into how to navigate disagreements when they're deeply personal. The result? A breakthrough in understanding and a step towards genuine collaboration. Curious about how to handle such situations? Want to know what strategies we came up with? Drop a 🗣 in the comments, and I'll share the insights from that transformative session in my next post. Remember, your contribution to these foundational aspects of communication is crucial. Let's build them together. #PsychologicalSafety #AuthenticCommunication #DrJuneStories #BuildingTogether

Ran across a question in a post earlier this week. When emotions run high and two team members clash during a meeting you are facilitating, how do you diffuse the situation? What I think doesn't matter! 😳 Now let me explain why this statement is so important to understand. As a facilitator, my opinions are not what matters. Participants can get defensive, aggressive, and sound negative when they do not feel what they think or what they have experienced matters. One of the most important things to remember when facilitating is that people want to matter and they want their work and efforts to matter. To diffuse tension, I acknowledge what has been said, AND I ask the person why they feel or think this way. It may start elevated, but most of those shares end up opening a door to unresolved issues that are not directly tied to the people in the room. 👂 #ripplesofimpact #cultivationcrew No BS with Jen & Jess

🌳 𝐍𝐚𝐯𝐢𝐠𝐚𝐭𝐢𝐧𝐠 𝐂𝐨𝐧𝐟𝐥𝐢𝐜𝐭 𝐰𝐢𝐭𝐡 𝐄𝐦𝐨𝐭𝐢𝐨𝐧𝐚𝐥 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞: 𝐀 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐈𝐦𝐩𝐞𝐫𝐚𝐭𝐢𝐯𝐞 🌳 Conflicts are not just about conflicting ideas or priorities; they often stem from underlying emotions, perceptions, and interpersonal dynamics. As IT leaders, mastering emotional intelligence equips us with the tools to navigate these complexities and foster constructive resolutions. 𝘏𝘦𝘳𝘦 𝘢𝘳𝘦 𝘧𝘦𝘸 𝘱𝘰𝘪𝘨𝘯𝘢𝘯𝘵 𝘱𝘰𝘪𝘯𝘵𝘦𝘳𝘴 𝘵𝘩𝘢𝘵 𝘪𝘭𝘭𝘶𝘮𝘪𝘯𝘢𝘵𝘦 𝘵𝘩𝘦 𝘱𝘳𝘰𝘧𝘰𝘶𝘯𝘥 𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘪𝘰𝘯 𝘣𝘦𝘵𝘸𝘦𝘦𝘯 𝘦𝘮𝘰𝘵𝘪𝘰𝘯𝘢𝘭 𝘪𝘯𝘵𝘦𝘭𝘭𝘪𝘨𝘦𝘯𝘤𝘦 𝘢𝘯𝘥 𝘦𝘧𝘧𝘦𝘤𝘵𝘪𝘷𝘦 𝘤𝘰𝘯𝘧𝘭𝘪𝘤𝘵 𝘳𝘦𝘴𝘰𝘭𝘶𝘵𝘪𝘰𝘯: #️⃣1️⃣ 𝐒𝐞𝐥𝐟-𝐀𝐰𝐚𝐫𝐞𝐧𝐞𝐬𝐬 💬 "𝘒𝘯𝘰𝘸𝘪𝘯𝘨 𝘺𝘰𝘶𝘳𝘴𝘦𝘭𝘧 𝘪𝘴 𝘵𝘩𝘦 𝘣𝘦𝘨𝘪𝘯𝘯𝘪𝘯𝘨 𝘰𝘧 𝘢𝘭𝘭 𝘸𝘪𝘴𝘥𝘰𝘮." - 𝘈𝘳𝘪𝘴𝘵𝘰𝘵𝘭𝘦.  ✅ Start within. Understand your own emotional triggers, biases, and reactions. Self-awareness lays the groundwork for navigating conflicts with clarity and composure. #️⃣2️⃣ 𝐄𝐦𝐩𝐚𝐭𝐡𝐲 💬 "𝘛𝘩𝘦 𝘨𝘳𝘦𝘢𝘵 𝘨𝘪𝘧𝘵 𝘰𝘧 𝘩𝘶𝘮𝘢𝘯 𝘣𝘦𝘪𝘯𝘨𝘴 𝘪𝘴 𝘵𝘩𝘢𝘵 𝘸𝘦 𝘩𝘢𝘷𝘦 𝘵𝘩𝘦 𝘱𝘰𝘸𝘦𝘳 𝘰𝘧 𝘦𝘮𝘱𝘢𝘵𝘩𝘺." - 𝘔𝘦𝘳𝘺𝘭 𝘚𝘵𝘳𝘦𝘦𝘱.  ✅ Step into the shoes of others. Empathy allows us to perceive and understand different perspectives, fostering trust and rapport even in the midst of conflict. #️⃣3️⃣ 𝐀𝐜𝐭𝐢𝐯𝐞 𝐋𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠  💬 "𝘛𝘩𝘦 𝘮𝘰𝘴𝘵 𝘣𝘢𝘴𝘪𝘤 𝘰𝘧 𝘢𝘭𝘭 𝘩𝘶𝘮𝘢𝘯 𝘯𝘦𝘦𝘥𝘴 𝘪𝘴 𝘵𝘩𝘦 𝘯𝘦𝘦𝘥 𝘵𝘰 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥 𝘢𝘯𝘥 𝘣𝘦 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘰𝘰𝘥." - 𝘙𝘢𝘭𝘱𝘩 𝘕𝘪𝘤𝘩𝘰𝘭𝘴. ✅ Practice active listening – not merely hearing, but truly understanding what others are saying. By paying attention to verbal and non-verbal cues, we validate emotions and nurture an environment of openness and respect. #️⃣4️⃣ 𝐓𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐭 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 💬 "𝘏𝘰𝘯𝘦𝘴𝘵𝘺 𝘪𝘴 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘤𝘩𝘢𝘱𝘵𝘦𝘳 𝘪𝘯 𝘵𝘩𝘦 𝘣𝘰𝘰𝘬 𝘰𝘧 𝘸𝘪𝘴𝘥𝘰𝘮." - 𝘛𝘩𝘰𝘮𝘢𝘴 𝘑𝘦𝘧𝘧𝘦𝘳𝘴𝘰𝘯.  ✅ Clear communication is the cornerstone of conflict resolution. By being transparent about intentions, expectations, and concerns, we foster an environment where team members feel valued and empowered to voice their opinions. #️⃣5️⃣ 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐯𝐞 𝐏𝐫𝐨𝐛𝐥𝐞𝐦-𝐒𝐨𝐥𝐯𝐢𝐧𝐠 💬 "𝘈𝘭𝘰𝘯𝘦 𝘸𝘦 𝘤𝘢𝘯 𝘥𝘰 𝘴𝘰 𝘭𝘪𝘵𝘵𝘭𝘦; 𝘵𝘰𝘨𝘦𝘵𝘩𝘦𝘳 𝘸𝘦 𝘤𝘢𝘯 𝘥𝘰 𝘴𝘰 𝘮𝘶𝘤𝘩." - 𝘏𝘦𝘭𝘦𝘯 𝘒𝘦𝘭𝘭𝘦𝘳.  ✅ Conflict resolution is a collective endeavor. Embrace a collaborative approach to problem-solving, where diverse viewpoints converge to find creative solutions. Encourage brainstorming, experimentation, and a shared commitment to common goals. 𝘐𝘯 𝘦𝘴𝘴𝘦𝘯𝘤𝘦, 𝘦𝘮𝘰𝘵𝘪𝘰𝘯𝘢𝘭 𝘪𝘯𝘵𝘦𝘭𝘭𝘪𝘨𝘦𝘯𝘤𝘦 𝘪𝘴 𝘵𝘩𝘦 𝘨𝘶𝘪𝘥𝘪𝘯𝘨 𝘭𝘪𝘨𝘩𝘵 𝘵𝘩𝘢𝘵 𝘪𝘭𝘭𝘶𝘮𝘪𝘯𝘢𝘵𝘦𝘴 𝘰𝘶𝘳 𝘱𝘢𝘵𝘩 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘵𝘩𝘦 𝘭𝘢𝘣𝘺𝘳𝘪𝘯𝘵𝘩 𝘰𝘧 𝘤𝘰𝘯𝘧𝘭𝘪𝘤𝘵. #emotionalintelligence #conflictresolution #leadershipdevelopment #softskills #teamwork #itleadership

Building more productive relationships across and within teams •You may have experienced toxic cultures, full of blame, angst and defiant behaviour. People leave, productivity is poor. How did it start? And how to resolve it? •Research has shown that teams with high quality relationships perform better. Furthermore, the motivation is higher and stress levels are lower, leading to increased loyalty. •As a Psychologist, Psychotherapist, a trained coach with 30 years working in corporate environments, I specialize in relationship building. •I can help identify the root causes, and then work with individuals and teams to improve these relationships. •The process starts with one-on-one interviews, observing the teams at work to diagnose the issues and root causes. This then helps define the remedial actions required. This typically is a mix of coaching, team-work and maybe some skills training.

Irrespective of working in a small or large organisation, when we bring together groups of people we bring together a wealth of different personalities and traits. Sometimes, more often than not, this can result in difficult behaviours being presented in the workplace and they can be a struggle to deal with if you don't have the tools or know how. This bite-size session is a great refresher for the wise and an educative leap for those who need some knowledge. We will cover: - • How to identify and describe difficult behaviour at work • Learn how to recognise the elements that create difficult situations and recognise what helps and hinders our communication • You'll learn to analyse your own communication style • You'll have the tools and skills to select from a range of strategies to manage difficult behaviour when you encounter it Often when we address a problem face on we can solve it, and this session will guide you as to how to move forward positively. For more information or to find out how we can come to your organisation and help you through this challenging topic, send us a message on here or email us at info@ceruleanblu.co.uk #behaviours #strengths #work #training

Reading the room is essential for an effective session. If you’re leading a virtual meeting or training, reading participants can be extra challenging. 🌟 A helpful tip is to ask each participant to share one word about their current feeling, or use a poll for larger groups to gauge emotional states. This approach helps you adjust your energy and tone, ensuring a more connected and productive meeting. 💬 #VirtualMeetings #Facilitation https://lnkd.in/g7FF2NTT