Skipio’s Post

2023 – What a ride for Premier Contact Point!! As 2023 draws to a close, we’d like to share some highlights of our best year to date. First, our people. We’ve spent decades learning, doing and improving. We are proud of our culture and our high performing team. Every day our people do everything humanly possible (and occasionally beyond) to be trusted by our Customers “to handle their most important customer interactions”. In 2023, the leader of that team, Andrew Bell reached his 30 year work anniversary at Premier. Andrew is a customer contact technology expert who has been instrumental in building, supporting and evolving the Contact Point platform and driving our team towards excellence. We also reached several important milestones in 2023. Here are two worth mentioning: We released our new Contact Point Business Plan, also called Contact Point for Business. Over the past 20 years, we’ve built a world class cloud contact centre technology platform that's being used by State and Local Government and organisations of all sizes throughout Australia (some with agents in NZ, Asia and North America). So why not make that same platform available to all businesses looking to get the most out of every customer interaction? After all, a phone system or mobile fleet with a website, email and messaging is so 2020's. It looks like the message is getting through, with our Business Plan outselling our traditional Contact Centre solution in two of the last three quarters of 2023. Whilst on sales, we enjoyed our best year of growth in over 10 years, including winning six new Local Council customers, an AFL team and a portfolio of new corporate customers. We love growth but what we love more are happy customers. Here is a quote from one customer onboarded recently: “All of a sudden, Premier has placed us ahead of where we thought we would be; we weren’t expecting to have the kind of insights we now have, until 2025/26” or another, who said “Contact Point is simple and manageable. It’s a gamechanger”. The Premier Contact Point team are all looking forward to a well earned rest over the Xmas and New Year period. But don’t worry, our Service Desk will continue to serve customers throughout the holiday period and we will remain on call 24 x 7 for any urgent issues! Finally, we wish our customers, our team, our suppliers and friends of Premier seasons greetings and a happy new year. We look forward to an even bigger and better 2024!! #premiercontactpoint #contactpoint #success #culture #teamwork #contactcentre #contactcenter #CX #customercontact #customerinteractions

How is Dealing with Those Monopoly Companies Going? Lacking the Customer Service You Deserve? Are you tired of the frustrating customer service from those big monopoly companies? Long wait times, automated responses, and unhelpful interactions can leave you feeling neglected and undervalued. You deserve better! At ShorePoint, we put you first. Here’s how we’re different: • Personalized Support: Real people ready to help with your unique needs. • Quick Response Times: Fast, efficient service when you need it most. • Proactive Communication: Keeping you informed every step of the way. • Customer-Centric Approach: Your satisfaction is our top priority. Don't settle for subpar service. Experience the difference with ShorePoint. Contact us today and discover the exceptional customer service you truly deserve. #SupportThatMatters #BetterService #PersonalizedSupport #SayNoToMonopolies

At HelloData, we get a lot of compliments on our customer support, and one of the things I personally hear often is “Thanks for the quick reply!” In most industries (besides maybe government and cable TV providers) people expect prompt customer service. But in PropTech, it seems like people expect to pay separately for customer support, and for every request to go into a black hole with no reply for days. From a sales perspective, if we’re negotiating a 6-figure contract and I don’t reply to your question within an hour or two, I’m not doing my job. For customer service, if we don’t reply to your request in 1-2 mins, we’re not providing the level of service we’d expect if we were the ones reaching out. I want HelloData to raise the bar for customer support in PropTech. Our support reps know the industry and the product exceptionally well, and if they don’t know the answer, Nico, Tim and I regularly jump in to help. Because of this, we can see and address any recurring issues immediately. That wouldn’t be possible if we weren’t willing to experience any customer frustrations firsthand. We’re analyzing deals with our clients and seeing how they use our product to do it. That insight is extremely valuable! You might say it’s not scalable for the CEO to jump into live support chats… But it’s a lot less scalable to keep leadership so far removed from the front lines that they lose sight of what clients want.

Build stronger customer relationships with Red Hot Zone's automated onboarding process! A practical tip is to personalize communication to foster trust and loyalty. James is a financial advisor, and his client retention doubled with our proven customer retention strategies. Ignoring customer feedback may lead to dissatisfaction and churn. DM us for more info. #CustomerExperience #Relationships #RedHotZone

What is a key benefit of using BreezeMove? - our customer success team, without a doubt. We've updated this post with last years overall average which was 78 (calls & emails) and the highest number from one transaction in 2023 was 203 emails! Can you imagine the time that that agent saved through us managing that many emails? 🤝 (while also getting paid a referral fee)

Why did the hardware and software company provide such a user-friendly support experience? Because they knew that if they made it easy enough, customers might think they were wizards! Seriously though, empowering customers to fix things on their own not only boosts your brand's reputation but also turns your support team into the real superheroes. Here's some Frontpoint stats... - Directed 55 percent of inquiries to self-service options. - Resulted in an estimated monthly savings of $20,000 to $30,000. - Attained an average customer satisfaction rate of 92 percent.

As technology evolves, so do the tools that enhance user experience and security. For subscribers of HeinOnline utilizing the Customer Service Web Portal, managing and monitoring account access is crucial. HeinOnline is proud to introduce a powerful new feature: streamlined IP address management for account administrators. In this blog post, we’ll dive into the specifics of this enhancement, its benefits, and how it empowers HeinOnline subscribers to maintain security and accessibility with ease. #customerservice #technology #heinonline https://lnkd.in/g6vnekPQ

Humbled to have been given the opportunity to present at this year's #QtSalesSummit24 #QtSS24 this past week in Dallas alongside Kevin Connolly outlining the Defend and Expand mentality! Renewals are not just about extending contracts but about nurturing long-term relationships with our clients. Each renewal is a testament to the value our products/services bring to the table. It's not just a checkbox; it's a celebration of trust and satisfaction. Also how Customer Success is actively engaging with clients, understanding their challenges, and helping them navigate toward success. Happy customers are our best advocates, and their success stories are the building blocks of our reputation. #CustomerSuccess #Renewals

Discover how missed calls are not just minor inconveniences but major setbacks causing significant financial losses and missed opportunities for businesses. Every unanswered call could mean a missed sale or a customer lost to competitors. In this video, we explore effective strategies to manage call volumes, enhance customer engagement, and ensure that no call goes unanswered. From evaluating your current call handling procedures to the benefits of investing in a professional answering service, we provide practical solutions to turn every ring into a potential revenue opportunity. Don't let another call slip away - watch now and transform the way your business communicates! Call 1-800-776-1081 or visit www.teledirect.com to learn more. #customerserviceproblems #BusinessStrategy #CustomerLoyalty #PricingStrategy #TeleDirect #CallCenterSolutions #BusinessEfficiency #RolloverMinutes #CustomerService #CallCenterExcellence #BusinessSuccess #EmpathyInService #CallCenter #24x7Support #BusinessGrowth #PartnerWithUs #callforwarding #answeringservice #InboundCallCenter #Teledirect #EventPlanning #ProfessionalSeminars #TailoredExperience #CustomerService #BusinessGrowth #SalesStrategy #AnsweringService

At Thrivin, client satisfaction is our top priority! 🌟 Don't just take our word for it—hear from Jakob Alcaster, the owner of Alcaster Hardware Store: "As a small business owner, I was overwhelmed with the tasks of marketing and automation. That's when I discovered Thrivin and my life changed. Their team is dedicated, knowledgeable, and the results speak for themselves. Thank you, Thrivin!" We're here to help you achieve marketing and automation efficiency. Visit our website: thrivin.biz Share your experiences or comment below! #ClientSatisfaction #MarketingAutomation #Thrivin #THRIVIN