Have you ever heard of the Customer Journey? The Customer Journey is the process people go through when making a purchase decision and it consists of five stages: 1. Awareness 2. Consideration 3. Purchase 4. Retention 5. Advocacy Each stage of the Customer Journey is an opportunity to engage potential customers and guide them toward purchasing and becoming customers. Knowing how to effectively do this sets you apart from your competition and helps you close more sales. #customerjourney #smallbusiness #marketing
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One of the simplest, yet most useful graphics from Smart Insights that I always refer back to - particularly because the 'Engage' piece is often lost. Finding new customers is of course important. Where can you find them? How can you encourage them to take the next step? How do you get them over the line to buy? But customer retention is equally as important. Building relationships where your customers know and trust you and your brand, and come back time and time again is how you ensure long term, sustainable growth. #marketing #RACEmodel #strategy #growth
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Customer Service | Marketing | Communications | Keynote Speaker | Gender and Human Rights Advocate | Life Coach.
The cost of acquiring new customers is way expensive as compared to the efforts required to manage and retain existing ones. As a business, focusing on customer retention can save on marketing expenses and maximize the value of your current customer base. Think of nurturing those existing relationships and providing exceptional experiences to keep customers coming back for more instead of staying unbothered about your customers’ experiences. Think brand advocacy! #customerservice #custmerretention #customerexperience #brandadvocacy #marketing
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1. Thank them sincerely. A simple 'Thank you for your feedback!' goes a long way. 😊 2. Address specifics. Mention something they said to show you care. 3. Offer solutions. For negative reviews, provide a way to fix the issue. Responding professionally to both positive and negative reviews can enhance customer relations and brand image. 💬 Share or comment if you found this helpful! Request Proposal at http://www.ibrand.media #CustomerService #BrandReputation #DigitalMarketing #ibrandmedia #marketing #brand #marketinghacks #viral #businessowner #tips #socialmedia
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1. Thank them sincerely. A simple 'Thank you for your feedback!' goes a long way. 😊 2. Address specifics. Mention something they said to show you care. 3. Offer solutions. For negative reviews, provide a way to fix the issue. Responding professionally to both positive and negative reviews can enhance customer relations and brand image. 💬 Share or comment if you found this helpful! Request Proposal at http://www.ibrand.media #CustomerService #BrandReputation #DigitalMarketing #ibrandmedia #marketing #brand #marketinghacks #viral #businessowner #tips #socialmedia
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In a world saturated with marketing messages, incentives and rewards are your secret weapons to cut through the noise. They create value and exclusivity, compelling potential customers to take action and engage with your brand. Visit us at https://lnkd.in/g56pSmq to supercharge your customer acquisition efforts. #CustomerAcquisition #Incentives #MarketingStrategy #BrandEngagement #ExclusiveOffers #AllianceManagementInc #StandOut
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𝑭𝒐𝒄𝒖𝒔 𝒐𝒏 𝒄𝒓𝒆𝒂𝒕𝒊𝒏𝒈 𝒕𝒉𝒆 𝒃𝒆𝒔𝒕 𝒑𝒐𝒔𝒔𝒊𝒃𝒍𝒆 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆. Sales will follow when you take care of your customer. ✅ Create a great product or service ✅ Make the offer irresistible ✅ Make it easy to buy ✅ Make it easy to understand ⭐ Pro Tip: Create an unfair advantage with your social media presence. === If any of these are missed you are 𝐥𝐨𝐬𝐢𝐧𝐠 𝐨𝐮𝐭 𝐨𝐧 𝐫𝐞𝐯𝐞𝐧𝐮𝐞. Focus on the customer rather than the sale. That way you'll create raving FANS of your business rather than just transactions. 𝐁𝐞𝐜𝐚𝐮𝐬𝐞 𝐫𝐚𝐯𝐢𝐧𝐠 𝐟𝐚𝐧𝐬 𝐭𝐞𝐥𝐥 𝐞𝐯𝐞𝐫𝐲𝐨𝐧𝐞 𝐭𝐡𝐞𝐲 𝐤𝐧𝐨𝐰. #sales #marketing #customerexperience
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80% of people won't buy or use your products/services if they do not trust your brand!! Then how can you build that trust? 🎯transparency - Make it clear to them how their databases will be protected and how ethically you processed the products. This will make the customer feel reassured and safe. 🎯Authenticity- show them why you are better than your competitors and how your product can improve their lives. 🎯Great customer service- Personalizing interaction with your customers can easily create a bond with them. 🎯Face the reviews- we can never satisfy all the people in the world But Listening to your customer's review will give you some insights that will help improve the products. And be consistent. It is the most important thing of all #branding #marketing #digitalmarketing
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There’s nothing more powerful than a compelling, meaningful customer testimonial that resonates with your potential buyers. If your existing testimonials aren’t quite hitting the mark, we’ve got you covered. Swipe to see how you can unlock the full power of testimonials (and read our blog to get the details). #marketing #success #customers #testimonials
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Great marketers built relationship with their audience. Here's how to build a lasting relationship with your customers: • Anticipate customer needs • Show you care • Be open and honest • Share your story • Provide exceptional service What else would you add? #marketing #customer #relations
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#snsinstitutions #snsdesignthinkers #designthinking A sales promotion is a marketing activity that is designed to increase sales, encourage customer loyalty, or generate brand awareness. It usually involves offering a discount or some other type of incentive for customers to buy your product or engage with your brand.
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