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Day 8 in CIB summer internship 2024 the competition topic is : create an awareness video about the customer rights in the banking sector . Customer rights in the banking sector are designed to protect consumers and ensure fair treatment by financial institutions. These rights can vary slightly depending on the country, but they generally include the following: 1)Right to Transparent Information: Customers have the right to receive clear and accurate information about banking products and services, including fees, interest rates, and terms and conditions. 2)Right to Privacy: Banks are required to protect the confidentiality of customers' personal and financial information. Customers have the right to know how their data is used and to opt out of certain data sharing practices. 3)Right to Fair Treatment: Customers should be treated fairly and ethically by their bank. This includes non-discriminatory access to banking services and the resolution of any issues in a fair manner. 4)Right to Safety and Security: Banks must implement measures to protect customers' funds and personal information from fraud, theft, and other security risks. 5)Right to Access Basic Banking Services: Customers have the right to access basic banking services such as opening and maintaining an account, withdrawing and depositing money, and transferring funds. 6)Right to Redress and Complaint Resolution: Customers have the right to file complaints and seek redress if they are dissatisfied with the bank's services. Banks are required to have mechanisms in place for resolving disputes and handling customer complaints. 7)Right to Financial Education: Customers should have access to resources and information that help them understand banking services and make informed financial decisions. 8)Right to Terminate a Relationship: Customers have the right to close their accounts and terminate their relationship with a bank without undue barriers or penalties. #CIB_Summer_Internship_2024

Day 8 of CIB summer internship In the banking sector, customers have several key rights that protect their interests and ensure fair treatment. Here's a brief overview: 1.Right to Information: Banks must provide clear and accurate details about their services, fees, interest rates, and any changes to these terms. 2.Right to Privacy : Customers' personal and financial information must be kept secure and confidential by the bank. 3. Right to Fair Treatment: Banks are required to treat all customers fairly and without discrimination. 4.Right to Redress: If a customer encounters issues or unfair practices, they have the right to file complaints and seek resolution through consumer protection agencies or banking ombudsmen. 5. Right to Transparent Credit Practices: When offering loans or credit, banks must clearly disclose all terms, including interest rates, fees, and repayment conditions. 6.Right to Secure Transactions: In digital banking, customers have the right to expect secure platforms that protect against fraud and unauthorized access. Understanding these rights helps customers make informed decisions and protects them from unfair practices in the banking sector. #CIB_Summer_Internship_2024

- Know Your Rights: The Importance of Customer protection in retail banking Day 8 Of Competition... During my CIB Summer Internship, I've learned how crucial it is for customers to be aware of their rights in retail banking. With the rise of digital banking, these rights are more important than ever. Key Points: Transparency: Clear information on products and services is a must. -Fair Treatment: Equal access to financial services for everyone. - Security: Protection of personal and financial data is vital. - Complaint Resolution: Easy access to resolving issues is essential. As retail banking evolves, staying informed about your rights ensures you receive the fair and secure service you deserve. Let's work together to build a more transparent and customer-focused banking environment. #CIB_Summer_Internship_2024 #CustomerRights #RetailBanking #CIBInternship #FinancialAwareness #DigitalBanking

🛡️ **Know Your Rights**: The Importance of Customer protection in retail banking 🛡️ Day 8 of competition… During my CIB Summer Internship, I’ve learned how crucial it is for customers to be aware of their rights in retail banking. With the rise of digital banking, these rights are more important than ever. 🔍 **Key Points:** - **Transparency:** Clear information on products and services is a must. - **Fair Treatment:** Equal access to financial services for everyone. - **Security:** Protection of personal and financial data is vital. - **Complaint Resolution:** Easy access to resolving issues is essential. As retail banking evolves, staying informed about your rights ensures you receive the fair and secure service you deserve. Let’s work together to build a more transparent and customer-focused banking environment. #CIB_Summer_Internship_2024 #CustomerRights #RetailBanking #CIBInternship #FinancialAwareness #DigitalBanking

📌Day 8 at CIB Egypt summer internship 2024 today , we talk about: Awareness video about Customer Rights in the Banking Sector Customer rights in the banking sector are essential for protecting consumers and ensuring fair practices. These rights vary slightly from country to country, but the core principles remain consistent. Key Customer Rights (1) Fair Treatment: Customers have the right to be treated fairly and without discrimination based on factors like age, gender, race, or religion. (2) Transparency: Banks must provide clear and understandable information about their products and services, including fees, terms, and conditions. (3) Privacy: Customer information should be protected and kept confidential. Banks should have robust security measures in place to prevent data breaches. (4) Access to Information: Customers have the right to access their account information and transaction history. (5) Redress of Grievances: Effective complaint handling mechanisms should be in place to address customer concerns promptly and fairly. (6) Financial Education: Banks should provide customers with information to help them make informed financial decisions. (7) Protection of Deposits: In most countries, deposit insurance schemes protect customer deposits up to a certain amount. Specific Rights and Protections Depending on your location, you may have additional rights. For instance: ♦️The right to a clear and accurate credit report. The right to dispute errors on your credit report. ♦️ The right to opt out of marketing calls and emails. ♦️ The right to be protected from unfair lending practices. How to Protect Your Rights Read the fine print: Understand the terms and conditions of your bank accounts and products. ♦️ Monitor your accounts regularly: Check your statements for any unauthorized transactions. Keep your personal information secure: Protect your passwords and avoid sharing sensitive information. File complaints promptly: If you have an issue, contact your bank's customer service department immediately. ♦️ Know your rights: Be aware of the laws and regulations that protect you as a banking customer. Would you like to know about the specific customer rights in your country? Please let me know the country and I can provide more detailed information. Would you like to know about a specific banking issue or problem you're facing? I can provide guidance or information on how to address it. #CIB_summer_Internship_2024 #CIBEgypt #DailyCompetitionDay8 Thanks Farida Elsefary ♥️

I am pleased to share my enriching experience as a summer intern at Axis Bank. My sincere gratitude to Institute of Professional Education and Research (IPER), Bhopal for facilitating this opportunity and to my mentor, Dr. Ankur Soni, for his invaluable guidance and support. I am also deeply honored by the recognition from RBBH Rakesh Bhojnagarwala at Axis Bank. Reflecting on my transformative summer internship at Axis Bank, I am filled with gratitude and excitement for the journey. Here are some key learnings and contributions from my experience: 🌟Banking Products and Services: Acquired comprehensive insights into RTGS, NEFT, and CASA products, ensuring seamless customer transactions. 🌟Customer Onboarding: Successfully facilitated the opening of current accounts, adeptly resolving verification challenges such as e-PAN card issues. 🌟Business Loan Profiling: Identified high-profile clientele, conducted meticulous credit analysis, and augmented customer engagement through targeted communications. 🌟CRM Management: Maintained detailed customer interaction records using CRM tools, enhancing operational efficiency and customer relationship management. 🌟Cheque Clearance: Managed cheque clearance processes with precision, ensuring accurate and timely fund transfers. 🌟Demat Account Services: Assisted in the opening of Demat accounts, elucidating brokerage charges and benefits to customers. 🌟Term Deposits Promotion: Effectively marketed term deposits, achieving notable customer conversions. 🌟High-Value Accounts: Promoted Burgundy and Liberty Saving Accounts, generating high-value leads and conversions. 🌟Fraud Prevention: Developed acumen in detecting and preventing banking fraud, focusing on demand drafts and supervisory reviews. 🌟Digital Banking: Explored digital banking services, assisting customers in navigating online banking platforms. 🌟Customer Service Excellence: Enhanced communication and problem-solving skills by efficiently handling customer inquiries and resolving issues. 🌟Risk Management: Gained insights into risk assessment and mitigation strategies within banking operations. 🌟Compliance and Regulatory Frameworks: Understood the critical importance of adhering to banking regulations and compliance standards. 🌟Investment Products: Acquired knowledge about various investment products, advising customers on optimal options. 🌟Marketing Strategies: Participated in the development and execution of marketing campaigns to promote banking products and services. 🌟Team Collaboration: Fostered teamwork and collaboration skills by working closely with various departments. Throughout my internship, I have significantly enhanced my understanding of banking operations, customer relationship management, and product cross-selling. This experience has been pivotal in shaping my career trajectory, and I am eager to apply these learnings in my future endeavors. #ProfessionalExperience #AxisBank #IPER #CareerDevelopment

On the 8th day of CIB Egypt Summer Internship Competition An awareness video about Customer Rights in the Banking Sector Customer rights in the banking sector are designed to protect consumers and ensure fair treatment. These rights can vary slightly depending on the country and its regulations, but generally include: 1. Right to Fair Treatment: Customers should be treated fairly and with respect by all bank employees. 2. Right to Privacy: Banks must protect customers' personal and financial information and use it only for intended purposes. 3. Right to Transparency: Banks must provide clear and accurate information about their products, services, fees, and charges. 4. Right to Information: Customers have the right to receive detailed information about their accounts, including statements and transaction histories. 5. Right to Redress: Customers can file complaints and seek resolution for any grievances. Banks must have a mechanism to address and resolve customer complaints. 6. Right to Choose: Customers should have the freedom to choose from a variety of banking products and services without coercion or undue influence. 7. Right to Accountability: Banks are responsible for ensuring that their employees act in accordance with legal and ethical standards. 8. Right to Non-discrimination: Customers should not face discrimination based on race, gender, age, religion, or any other characteristic. 9. Right to Protection from Unauthorized Transactions: Banks should have measures in place to protect customers from fraud and unauthorized transactions. 10. **Right to the Safe Banking Environment: Banks should ensure that their physical and digital banking environments are secure. Understanding these rights helps customers to better navigate their interactions with banks and ensures that they can hold their banks accountable when these rights are violated. #CIB_Summer_Internship_2024 #CIB_Egypt Farida Elsefary

Day 8 of CIB Egypt summer internship, the last daily competition: awareness Vedio about customer rights in the banking sector As a customer of a bank or financial institution, you have certain rights that our important to be aware of. In this Vedio, we'll explore some key 🔵customer rights in the banking sector. Customer rights in the banking sector are essential for protecting consumers and ensuring fair practices. These rights vary slightly from country to country, but generally include: 🔵Core Customer Rights ⭕ * Fair treatment: Banks should treat all customers fairly without discrimination based on factors like age, gender, race, or religion. ⭕* Transparency: Banks must provide clear and understandable information about their products and services, including fees, terms, and conditions. ⭕ * Privacy and data protection: Customer information should be kept confidential and protected from unauthorized access. ⭕ * Right to complain: Customers have the right to lodge complaints about bank services and expect timely resolution. ⭕ * Access to financial services: Banks should provide accessible services to all customers, including those with disabilities. * Redress: Customers should have the right to compensation for losses incurred due to bank errors or negligence. 🔵Additional Rights Depending on the specific jurisdiction, customers may also have rights related to: ⭕* Overdraft fees: Clear and transparent information about overdraft charges. ⭕ * Unfair practices: Protection from deceptive or misleading sales tactics. ⭕* Dispute resolution: Access to independent dispute resolution mechanisms. ⭕ * Financial literacy: Access to information and education about financial products and services. 🟡How to Protect Your Rights❓ To protect your rights as a banking customer: ⭕* Read the fine print: Understand the terms and conditions of your bank accounts and products. ⭕* Keep records: Maintain copies of all bank statements, transaction records, and correspondence. ⭕* Monitor your accounts: Regularly review your bank statements for any unauthorized transactions. ⭕* Report issues promptly: If you have a problem, contact your bank immediately. ⭕* Know your rights: Be aware of your rights as a banking customer. Farida Elsefary Nader Fouad #CIB_Summer_Internship_2024

day 8 CIB competition About customer's rights in the banking sector Customers in the banking sector have various rights designed to protect their interests and ensure fair treatment. These rights are often enforced by regulatory bodies and can vary slightly depending on the country or region. It's important for customers to be aware of their rights and to speak up if they feel these rights are being violated. Farida Elsefary #CIB_Summer_Internship_2024 #internship #banking #competition

✨️ Day 8 in the CIB summer internship program | Understanding Your Rights in Banking. 🔅In today's financial landscape, it's crucial to be aware of your rights as a customer. My latest video highlights key aspects of customer rights in the banking industry:- 📌Right to Information: Customers should receive clear information about products and services, including terms, fees, and interest rates. 📌Right to Privacy: Banks must protect customer data and use it only for authorized purposes. 📌Right to Fair Treatment: Customers should be treated fairly and without discrimination. Banks must address grievances and disputes in a transparent manner. 📌Right to Access: Customers have the right to access their account information and statements. 📌Right to Security: Banks are required to implement measures to protect against fraud and unauthorized access to accounts. 📌Right to Correct Errors: Customers should be able to report and rectify errors or unauthorized transactions promptly. 📌Right to Closure: Customers have the right to close their accounts with minimal hassle and receive any remaining balance promptly. These rights ensure a fair and transparent banking experience and help build trust between banks and their customers. Farida Elsefary Nader Fouad CIB Egypt #CIB_Summer_Internship_2024