👋 Meet the team that is making safety smarter. We introduce you to Jack Forster, our Customer Success Manager Jack has been a force behind smartlox’s customer success initiatives. Since joining Jack has played a pivotal role in shaping the customer success function, ensuring that clients across the world—spanning #Australia, #Chile, North America, #Kenya, and #India — get the most out of Smartlox’s innovative LOTO and access control solutions. When we asked Jack what does he enjoy the most about being a part of Smartlox, he said "Seeing our solution create a safer workplace while improving operational efficiency.” and we couldn't be prouder of his answer. Last month, Jack spent time at Schneider Electric in #Bangalore where smartlox deployed Nyckel, our Digital Lockout Tagout technology across several of their teams. Over the next period, Jack will be focusing on further enhancing the customer journey by refining onboarding processes and expanding our support resources. He’s also gearing up for new deployments, including an onsite onboarding with Colas Rail UK. Thank you to Gajendra Singh, Pooja Paliwal, and the team at Schneider Electric for their collaboration and support during our recent deployment in Bangalore! Follow with smartlox to stay up to date with the last developments that are changing the safety industry. Let's celebrate Jack Forster by commenting a 👏🏻 in the comments below. #lockouttagout #smartlox #safetyindustry #railindustry #lockout #tagout #loto
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Why it’s time to embrace remote servicing for a faster fix
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Operations & Strategy Expert | Customer-Centric | Innovation Leader | Efficiency-Driven | Results-Oriented
𝐓𝐡𝐞 𝐇𝐢𝐝𝐝𝐞𝐧 𝐊𝐞𝐲 𝐭𝐨 𝐑𝐞𝐬𝐨𝐥𝐯𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐅𝐫𝐮𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧/ 𝐂𝐨𝐧𝐜𝐞𝐫𝐧 In the ever-changing world of telecom, With the increasing trend of customers evolving. I was thinking about how to deal with this horrible situation where my customer was expecting a resolution within an unrealistic timeframe. For that reason, my team was under immense pressure. This pressure impacted my entire team, leading to efficiency drops As a result of 90% manual work with little automation, customers became unhappy, and employees became stressed. 🙄 On top of that, our three teams work independently, not communicating. It's a total silo situation! But, we know 𝐧𝐞𝐜𝐞𝐬𝐬𝐢𝐭𝐲 𝐢𝐬 𝐭𝐡𝐞 𝐦𝐨𝐭𝐡𝐞𝐫 𝐨𝐟 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧, so we designed a revolutionary database -that read the documents received from customers, implemented the information from the documents submitted by customers, and performed quality checks. 𝐓𝐡𝐢𝐬 𝐰𝐚𝐬 𝐚 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 🙂 This is what we achieved through automation: → 70% Delighted customers → 90% data implemented within 5 days → 80% improvement in quality by resolving silos → Reduced operational burden → 8x reduction in manual steps P.S.: What do you do to keep your customers delightful? Share your techniques in the comment and follow for more. #telecom #customer satisfaction #automation
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