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The Role of Emotional Intelligence in Hiring Sales and Customer Service Professionals https://lnkd.in/dfHvSx6r #emotionalintelligence #customerservice #hiringprocess #recruitmentprocess

#hiring Head of Customer Success, Boston, United States, fulltime #jobs #jobseekers #careers #Bostonjobs #Massachusettsjobs #SalesMarketing Apply: https://lnkd.in/gUqkSDi4 Join a dynamic company that is growing at an explosive rate. Supply Wisdom's patented solution is transforming the way supply chain, procurement and third-party risk leaders manage risks and operational resilience. Our market leading risk intelligence solution leverages the latest advancements in AI, Machine Learning, and data science to deliver the real-time early-warning risk intelligence that enterprises critically need now to secure their supply chains, prevent disruptions, and ensure operational resiliency. The demand for our solution is stronger than ever, and our team must expand to keep up. In January 2022, we closed a significant institutional round led by Fulcrum Equity Partners to fund our growth and market expansion into new verticals and new geographies. Join us at this exciting growth stage as stock options may be awarded for this position upon board approval. Your mission: The Head of Customer Success will build a team focused on helping customers achieve business goals by optimizing their adoption and enabling their use of the SW product. Reporting directly to the Chief Customer and Product Officer, the head of Customer Success will lead the Customer Success Team and Managers. Your Responsibilities: Set the vision and strategic plan for the Customer Success Team focusing on increasing product adoption, leading a positive customer experience, and driving growth through renewals and net retention improvements and maintaining a high NPS score. Act as a coach/player to build a high performing team, drive collaboration across the organization, develop operational processes, and manage the performance of the Customer Success team members. Establish criteria for customer success metrics across our customer base and ensure we are measuring and improving them. Metrics will include aspects of adoption, usage and retention. Develop and test engagement strategies with cross-functional teams including Sales, Marketing, Risk Ops and Product to drive expansion, renewals, customer satisfaction and overall customer health. Collaborate with Marketing and Product teams to develop material and resources to set new customers up for success and drive adoption and engagement in product. Be a customer advocate and work with cross-functional teams to be the voice of the customer. Own the long-term contractual relations with customer accounts and proactively manage escalation mitigation and follow through with contract negotiations. Ensure customer stakeholders have awareness of new product capabilities and that end-users have access to product education offerings. Attend industry functions, trade shows and conferences to represent SW and provide feedback and information on the marketplace

There are a lot of great candidates out there for employers looking to fill Customer Success roles right now. You can afford to be picky, but make sure you are being picky in the right spots. Product knowledge is important, but can be easily picked up. The ability to build relationships, analyze data to identify areas of the business that need to be addressed, and gaining the trust of customers in order to understand their goals and success drivers should be what you really strive for. While this is obviously something I want to get out there for my benefit (like for finding a job!), this is a PSA for everyone in Customer Success. Don't choose a lesser candidate because they already know a product. This will be detrimental in the long run. Choose someone for their CS chops!

In the process of applying for customer success roles over the past several months, I have noticed an interesting trend. Without exception, the job requirements and descriptions emphasize the sales aspect of the role. A vast majority speak to the need to assist customers with current operational challenges and performance. Close to an even amount include the ability to partner with customers in developing strategies. What is missing from almost all of these descriptions is the ability to help customers with innovation and aspirations. Why is this important? Any good Customer Success Executive will ensure that their organization is living up to its commitments and may even provide insight into industry direction, but true competitive differentiation comes from understanding customer pain points, anticipating paradigm shifts, and leveraging technology advances to provide long-term direction. I have been fortunate in my career to work with a number of organizations that understood the value of innovation programs and looked beyond today’s capabilities to set a path for future possibilities. This not only cemented long-term relationships with their customers but also ingrained themselves in their customer’s success. I would love to get input from my network on your thoughts. If you are looking for specific examples and approaches, DM me, and let’s schedule a time to talk!

#hiring Manager, Customer Success Utilization Manager - East, Los Angeles, United States, $152K, fulltime #jobs #jobseekers #careers $152K #LosAngelesjobs #Californiajobs #HealthcareMedical Apply: https://lnkd.in/g3NWCGJu I. Job Purpose and Core Tasks The Manager, Customer Success Utilization plays a critical role in: 1

Looking for that next step, a change in scenery? How about feeling like you're on the same page with the entire organization? I encourage you to check us out. ALS is focused on putting the right people in the right seats! #growordie

Effective customer service management begins with hiring the right team members. Look for candidates who not only possess the necessary skills and experience but also have strong interpersonal and communication skills. A customer-centric attitude is a must. Find out more in this article: https://bit.ly/40mY0pa #LinkedIn #CustomerService #TeamManagement

Calling all Customer Success Managers in the Midwest. We have a new retained search for a startup servicing the manufacturing industry. They have reinvented the procurement method by leveraging advanced AI - Showing huge value when it comes to price optimization and mitigation of procurement and supply chain risks. •Backed by industry leading VC’s  - Runway looks GOOD •2x ARR (MM) Year Over Year •40% increase in headcount every year •Industry experts in your corner - instant credibility •Remote - Prioritizing work/life balance  •Professional growth launching pad This multifaceted role will play a crucial part in ensuring customer satisfaction and loyalty with new and existing enterprise clients. If you enjoy building lasting relationships, variety and dynamism, strategic influence, problem-solving, innovation etc… This is a high-impact opportunity where you will get great exposure. What I'm looking for: •Domain Experience - understanding of procurement and supply chain processes •Track record of Customer Success KPI’s  •Are you a client-facing aficionado? Please DM me for more details #customersuccessmanager #vc #remotejobs

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth

Why Hiring a VP of Customer Success at a Million Makes Sense Learn why hiring a VP of Customer Success at an earlier stage can lead to better customer retention and revenue growth. Discover how investing in the right talent can cover the salary and bring in additional income. Don't miss out on this strategy for maximizing success! #VPofCustomerSuccess #CustomerRetention #RevenueGrowth #TalentInvestment #BusinessStrategy #CustomerHappiness #RetentionSuccess #CustomerSuccessTips #CompanyGrowth #BusinessGrowth