SocietyWorks’ Post

A thought-provoking read for your Friday morning from our managing director Angela Dixon, who, in thinking about the future of SocietyWorks has been taking a trip back in time to understand more about our parent charity mySociety's past. She wants to know how do you define failure in the civic tech space, and what can we learn from it? "Were [the services we no longer run, which were used by multitudes of citizens, sometimes globally] failures, if failure is to be defined as no longer in existence and no longer having impact?" Grab a cuppa and take a few minutes: https://lnkd.in/eJY68skx #CivicTech #DigitalEngagement #Society #TechForGood #PublicServices

Our wonderful account managers Nicolle Whitehead and Christopher Edwards are in Nottingham today for the APSE - Association for Public Service Excellence Waste and Recycling Seminar 2024. 👋♻️ Do come over and say hello if you're around, grab a biscuit and stop for a chat about simplifying online access to residential waste services with WasteWorks. If you're not there, but do want to make waste services easier to access and reduce avoidable contact, take a look on our website: https://lnkd.in/egZmbwZ #Waste #ResidentialWaste #LocalGov #DigitalTransformation

The coffee is flowing here at the FixMyStreet Pro stand at Day 2 of Highways UK. ☕️🛣️👋 Come see us for your coffee fix from our fabulous on-stand barista, and find out why so many councils and other public sector bodies choose FixMyStreet Pro to handle fault reports from members of the public. Not going to make it? Find out more here: https://lnkd.in/dvpyHvx Sally Reader Amelia Nicholas #HighwaysUK #Highways #LocalGov #PublicSector #PublicServices #DigitalTransformation

We are all ready for you, Highways UK! 🛣️👋 Come and see Amelia Nicholas and Sally Bracegirdle at stand 281a and have a chat over a coffee (or tea!) from our lovely on-stand barista. ☕ #Highways #LocalGov #HighwaysAgencies #Roads #DigitalTransformation #PublicSector

It's a busy week for the SocietyWorks team! Our Sally Bracegirdle explains where to find us over the next few days. 👀😍 📍We'll be in Birmingham at #HighwaysUK tomorrow and Thursday, where we'll be exhibiting our FixMyStreet Pro solution. Come over to stand 281a for a chat and a demo. Grab a proper coffee from our barista, too! ☕🛣️ 📍We'll also be in Nottingham on Thursday for the APSE - Association for Public Service Excellence Waste Management Seminar. If you'll be in attendance look out for our stand and come and have a chat about simplifying online access to residential waste services with WasteWorks. 🚮 If you can't attend either of these events but you do want a chat, reach out at societyworks.org/contact #LocalGov #Highways #WasteManagement #ResidentialWaste #DigitalTransformation

Ahead of #HighwaysUK next week, we've been exploring some of the brilliant ways our public sector clients use FixMyStreet Pro to prevent avoidable and unnecessary reporting of street, highway and environment problems. Take a look in the blog post linked below, or come see us at stand 281a at Highways UK at the NEC next week (16 - 17 October) for a chat over a coffee and a demo. Blog post: https://lnkd.in/eJVbfG9m Free tickets to Highways UK: https://lnkd.in/dgaPyPw #Highways #LocalGov #PublicSector #DigitalTransformation

This time next week we'll be in Birmingham exhibiting at #HighwaysUK! 🛣️ If you're from a council, highways agency or other public body sharing responsibility for fixing local street, highway and environment issues, come over to stand 281a and have a chat about improving fault reporting over a coffee from our lovely barista. ☺️☕️ We can help you with: ✅ Building trust and managing expectations ✅ Preventing unnecessary and avoidable contact ✅ Getting reports to the right place in the right system (including from our parent charity mySociety's national FixMyStreet site, which has a FREE-to-use API so that reports don't land in your inbox!) We'll see you there! #Highways #LocalGov #PublicServices #DigitalTransformation

Digital transformation always needs people power 🤝🧑💻🚀 As a provider of digital solutions that support service area transitions in the public sector, we know just how important it is to have a team of people taking that journey with you. If your people are not on board, the road ahead will be bumpy at best and lead to a dead end at worst. Our Head of Product Bekki Leaver spoke about this exact topic at #LocalGovCamp last month, where she shared advice on how to use the transition curve framework to lead people through change and help them to successfully navigate transformation. There's a lovely blog post by Nick Hill on the Public Sector Digital Transformation Forum website that recaps the take-homes from LocalGovCamp and links to slides from the sessions, including Bekki's. Have a read for yourself here: https://lnkd.in/emQcaMvP And if you would like any support with creating digital transformation and improving interactions with citizens across a variety of service areas, you can contact us here: https://lnkd.in/driHyPH #DigitalTransformation #TransitionCurveFramework #PublicServices #LocalGov

Unnecessary reports ❌ Receiving reports of street and highway problems that you already know about is an avoidable drain on resources for councils and other public bodies. Over the last 17 years we've worked with our FixMyStreet Pro customers to co-develop lots of functionality to help prevent unnecessary reporting, build trust and improve the user experience. Explore how FixMyStreet Pro does this in our new blog post: https://lnkd.in/eJVbfG9m Or get in touch for a live demo: https://lnkd.in/driHyPH #LocalGov #Highways #PublicSector #DigitalTransformation #CustomerService #PublicServices

Today is the start of the #StrictlyHighways exhibition and conference, and we are ready to take to the (conference) floor! 💃😉🪩 Find Amelia Nicholas and Sally Reader at stand 38 and stop for a chat about our integrated street, highway and environment fault reporting service FixMyStreet Pro over a biscuit or two! We've also got lots of info about using open standards to connect to mySociety's national FixMyStreet service for free so that reports drop into your backend system(s), not into your inbox. See you there! If you can't make it, but you want a chat about any of the above, drop us a message and we'll get back to you: https://lnkd.in/driHyPH #Highways #LocalGov #PublicSector #DigitalTransformation Local Council Roads Innovation Group (LCRIG)