Configuration Management in a Multi-Cloud Era #ITOM #OpenText https://oal.lu/GApYo #ITSM #ITIL #SMAX #ITOM #NOM #OpsBridge #UCMDB #UD #NCSP #NIST #DVMSInstitute
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Stop wondering about what is in your IT environment. With Micro Focus Universal Discovery and Universal CMDB, you can confidently provide information about your entire IT estate. #ITOM #OpenText https://oal.lu/JwLc1 #ITSM #ITIL #SMAX #ITOM #NOM #OpsBridge #UCMDB #UD #NCSP #NIST #DVMSInstitute
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Expert for holistic IT service management Instant observability, proactive IT management Digital control center, ITSM, ESM
Because both involve taking a plunge into the unknown! Both need best preparation possible. If you want to know more, please write me a personal message to learn more. #ITSM #itil #ifs #Titbc #digitaltransformation #servicemanagement #opentext #technology
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The journey of IT Service Management (ITSM) started in the 1960s, led by organizations like IBM. However, the structured framework we now recognize as ITIL, integral to ITSM, was officially introduced in the 1980s. This evolution highlights the significant strides made in managing IT services effectively over the decades. . . . #ITSM #ITIL #TechHistory #IBM #ITServices #BestPractices #Technology #ITManagement #DigitalTransformation #ITInnovation #TechEvolution #ITFrameworks #ITSupport #ServiceManagement #ITStrategy
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2024 is right around the corner. It's time to start thinking about what services your organization might need in the new year. Explore Cireson's Service offerings! #SCSM #SystemCenter #ITSM #ITIL https://hubs.la/Q02bFgLl0
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ITSM expert, management advisor and speaker. Focus on customer value and people. Author and chief architect of The ISM Method.
The focus on technical issues is mopping with the tap open if we do not solve our organizational issues first. No technical item, wetter it’s an application, a server or a network has selected and implemented itself. It was chosen en operated by people, following the choices and current way of working of the organization. And even if the officials choices and procedures were not followed, even then it is the actual way of working of the organization that needs improvement. It’s the difference between preventing and repairing. As we are mainly techies we love to repair, but maybe there is more value in getting our way of working in place. And therefore maybe continual improvement should put more emphasis on organizational debt….. Wim Hoving (Result oriented connector of People and Process, architect of the ISM Method) (See also my other postings on ITSM, feel free to share, like and connect) #ITIL #ISM #ITSM #DevOps #OBM #TOPdesk #Ultimo #XLA #SLA #4me #VHP #SOSA
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IT & Digital Transformation leader. Helping managers bridge communication & overcome tension between IT & the business.
Ever wondered if you're asking too much of your IT team? 🤔 If you've ever hesitated to ask for help or been surprised by a "no", you're not alone. It's time for IT to mature alongside your company. Discover how a service catalog can clarify what's in and out-of-scope, reducing confusion and boosting productivity. Check out my article! http://bit.ly/3vzWPbf?r=lp #ITServiceManagement #ITSM #ITInfrastructure #ITIL #EnterpriseIT #ServiceCatalog #ITSupport
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“How can we measure the success of our CMDB?” 🤔 This question sparked insightful discussions during our recent webinar, '𝐈𝐓𝐈𝐋 𝐢𝐧 𝐀𝐜𝐭𝐢𝐨𝐧: 𝐌𝐚𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐨𝐦𝐩𝐥𝐞𝐱𝐢𝐭𝐲 𝐰𝐢𝐭𝐡 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰.' One of our keynote speakers challenged the conventional approach by emphasizing that the focus shouldn't solely be on the #CMDB itself, but rather on the processes it enhances. 🔑 The key takeaway? Process improvements are the true litmus test for a robust CMDB's impact. Instead of fixating solely on CMDB metrics and KPIs, we should track enhancements in associated processes to gauge effectiveness. In today's fast-paced digital terrain, adopting such holistic perspectives is crucial for driving tangible results. It's time to rethink our metrics and recalibrate our approach. 💡Discover more insights from the webinar by accessing the recording here: https://lnkd.in/dmJEC6Jy #CMDB #ITIL #ServiceNow #DigitalTransformation
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**🔍 Unlocking ITSM Potential: CMDB vs. CSDM – What’s the Key Difference? 🔍** In IT Service Management, CMDB and CSDM serve distinct yet complementary roles. CMDB: focuses on cataloging IT assets and their relationships, answering what assets exist, where they are and how they're connected. CSDM: enhances this by structuring the data to align with business outcomes, showing how services are delivered and how they support business goals. While CMDB provides a detailed inventory, CSDM offers actionable insights for strategic decision-making. Interested in how CSDM can elevate your IT operations? Let’s connect and explore the possibilities!! #CMDB #CSDM #ITSM #ITOperations #DataManagement #ServiceNow #ITCMDBX
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Are you experiencing difficulties in keeping up with important information and struggling to retain it effectively? #KnowledgeManagement offers the solution to unlock the complete potential of your team. Envision the advantages of readily accessing all the necessary information, enabling your team to thrive and driving your company towards unparalleled achievements. https://ifs.link/Vo5fx9 #ITSM #ITIL
What is Knowledge Management? Knowledge Management Explained - IFS Blog
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