Solvd, Inc.’s Post

Achieving an extremely high level of personalization and delivering personalized experiences to thousands or millions of very different customers is exactly what any digital product or service company is expected to do today. Venu Kanduri Senior Vice President of Digital Solutions at Solvd, Inc., in his latest article for Customer Experience Magazine (CXM), delves deeply into how this incredible level of personalization at scale can be achieved with Adobe Experience Cloud leveraging Gen AI.

Some of the ways to use AI to revolutionize Customer Experience are more accessible and available than you might think. With (Gen)AI, Cloud can now provide enterprises with highly accessible "Solutions" to pervasive business challenges. This article does a nice job of highlighting how AI is tackling some of the most significant opportunities for customer engagement in Retail.

Ozonetel Systems, a leading provider of cloud communication solutions, has unveiled its latest offering, an AI-led solution suite tailored specifically for digital-first customer experiences. This suite aims to empower businesses to deliver seamless and personalized interactions across various digital channels, enhancing customer satisfaction and engagement. By harnessing the power of artificial intelligence, Ozonetel enables organizations to automate processes, analyze customer data, and derive actionable insights to drive business growth. This launch underscores the growing importance of AI-driven solutions in optimizing customer experiences in today's digital landscape. https://lnkd.in/efhh7ETe #OzonetelSystems #AI #CustomerExperience #DigitalTransformation #CloudCommunication #ArtificialIntelligence #DigitalChannels #CustomerEngagement #BusinessGrowth #Innovation #UnderstandingEnterpriseTech #EnterpriseTechnologyNow #EnterpriseTechnologyToday

Most likely, you know someone who's afraid of #AI. And someone who is fully on board the AI train. I do! This was a cool study done by Genesys examining how consumers feel about interacting with AI for customer experience — and how those opinions differ by generation. #technology #cx #cloud #automation #customerservice #ccaas

A key take-away from #AdobeSummit this year is that customer experience management continues to be a top priority for brands and generative AI is helping make customer engagements more personalized than ever before. Here's a quick read of Anil Chakravarthy thoughts from his keynote: https://bit.ly/3xdAZuF

Twilio and Google Cloud are teaming up to bring generative AI to Twilio's customer engagement products, enhancing personalized experiences for millions of users. To learn more about the cutting-edge advancements that can transform customer interactions and empower businesses, read more. #googlecloudpartners #generativeAI #GoogleCloudExecForum

The future of Customer Experience Management is here. 💫 Leveraging generative AI and real-time insights, we're partnering with CIOs to reimagine digital experiences and enable personalization at scale. https://adobe.ly/3vsO3f8

Prepare and embrace AI to drive your personalized customer experience.

The Future of Customer Experience in the Era of AI – Six Five Media On the Road 🚙 Join hosts Patrick Moorhead and Daniel Newman as they welcome Adobe’s Eric Hall, CMO Digital Experience Business, for a conversation on the revolutionary shifts in customer experience driven by artificial intelligence💡 Our discussion covers: • Key themes and challenges for marketers highlighted at the Adobe Summit, focusing on the era of GenAI. • Adobe’s strategic approach to empowering Enterprise CMOs and CIOs with tools for achieving personalization at scale. •Exciting new products and offerings announced at the summit that are set to transform customer experience management. • The significance of Adobe’s role as customer zero in its marketing strategy. • The crucial role of partnerships in enhancing Adobe’s Customer Experience Management solutions. 📍https://lnkd.in/gX2sJA-K $ADBE

The latest advancements in cloud computing and artificial intelligence are poised to transform customer experience (CX) and revenue growth through 2025. Cloud platforms provide the scalable infrastructure necessary to support sophisticated AI applications, ensuring efficient and cost-effective operations. By 2025, more than 85% of organizations are expected to adopt a cloud-first principle, leveraging cloud-native architectures to fully execute their digital strategies. AI technologies, particularly generative AI, are enhancing customer interactions by providing seamless, personalized experiences. AI-driven solutions like data-rich digital twins and emotionally intelligent virtual assistants are predicted to play a significant role in improving CX design and making interactions more human. 95% of customer interactions are expected to be AI-enabled, with AI-powered chatbots and virtual assistants becoming integral to delivering efficient and empathetic customer service. #CloudComputing #AI #CustomerExperience #RevenueGrowth #BusinessInnovation