Sonos, Inc.’s Post

absolutely Disgusting how SONOS has treated their loyal customers even worse than apple ! ! I have spent over 4 Hours just adding a SUB Gen 3 to complete my home theatre Sonos system , [ I was adding a second sub to the system ] when I called SONOS support the wait was more than 105 Minutes - UNBELIEVABLE I had no choice other than to wait on hold , when I Finally got through ANOTHER 1 hour 17 minutes with the technical person ! ! - This experience has totally put me off purchasing from SONOS again - How can SONOS justify treating customers this way ?? Goodbye Sonos there are other manufactures to choose from I will vote with my feel & shop elsewhere from now on ! !

Fix the App!!

What a joke, just fix the app!

You do not value your customers. The last update has rendered SONOS completely unusable. We’ve been loyal customers for almost 20 years and have thousands of dollars worth of equipment. UNUSABLE. How can you have done nothing about this for WEEKS. Hundreds of people complaining loudly on every social media platform and you’re ignoring it all. FIX THIS.

Don’t squander a penny with Sonos. They’ve betrayed their loyal longtime customers by forcing a new app that is a dismal failure. If you buy their headphones, you’ll be subjected to this horrible cr*pplication.

Fix the app!

Sonos, Inc. It'll be a cold day in hell before I spend any more money on your products. The app update is the worst software I've ever used. Luckily I'm on Android which means I can 'side install' the previous app, giving me full functionality as it was before. Your entire management team should be fired for completely ignoring the valid concerns and complaints of tens of thousands of users. Absolutely tone deaf and as far from 'courageous' as it's possible to be.

Fix the app.

I would definitely pre order this but with the APP having so many issues. I will wait on this.