Southeast Dreamin’s Post

🚀 If you're all about streamlining your #customersupport game, then you're in for a treat. Today, we're diving deep into Zendesk's secret weapons: macros and triggers. These bad boys are the backbone of efficient #supportworkflows, making your life easier and your customers happier. What Exactly Are Macros in Zendesk? 🤔 Think of macros as your support team's superpowers. They're pre-made sets of actions that let your agents tackle common tasks with a single click. From answering FAQs to routing tickets to the right teams, macros are all about saving time and boosting #productivity. 💼 And What About Triggers? 🕵️♂️ Triggers are like your support team's personal assistants. They're automated rules that kick in when specific events or conditions occur in your #ticketingsystem. Need to send a follow-up email after a certain time? Triggers got you covered. Want to escalate urgent tickets? Triggers will do it for you, no sweat. ⏰ Migrating Macros and Triggers with Help Desk Migration So, you've decided to consolidate your Zendesk help desk instances. Good call! But migrating macros and triggers can be a headache, right? Wrong! With Help Desk Migration's Business Rules Migration feature, it's a breeze. 🔄 Say goodbye to manual data wrangling and hello to seamless help desk migration. Our automated feature ensures your macros and triggers make the move without a hitch, saving you time, effort, and sanity. 💡 Ready to make the switch? Try our Free Demo and see for yourself how easy it can be to migrate your Zendesk instances effortlessly. 💻🎉 #zendeskmacros #zendesktriggers #zendeskconsolidation #zendesktozendesk #consolidateZendesk #HelpDeskMigration #painlessHelpDeskMigration #painlessdatamigration

Got time? No meetings today? No incidents, no urgent service requests? No bugs to fix? No timesheets to fill? Let’s do something fun! Ah, that’s a shame – that you can’t skip that last one. Well, maybe next week then? Unlikely? You’ll be doing timesheets next week too? You know... we do have an elegant solution to this everyday problem of an Atlassian user. You do deserve some “you” time. A minute here, a minute there — it adds up. Let’s talk. #everykeystrokematters #EasyTime #AtlassianTeam2024

Getting ready for #Dreamforce? #Slack should be at the top of your list for #DF24 as the integration of Slack and #Salesforce is really taking off! Slack is your one-stop shop for connecting people, processes, data, and more to create a top-notch work experience. Curious? Dive into all things Slack at #DF24 and grab your seat by registering now! 🚀

🎉 Slack is your one-stop shop for connecting people, processes, data, and more to create a top-notch work experience. Curious? Dive into all things Slack at #DF24 and grab your seat by registering now! 🚀 #Slack #Salesforce #WorkCollaboration #DigitalTransformation #Dreamforce24 #BusinessInnovation

To all Salesforce admins who survived 2023, this one's for you! 😅 🎉  We've laughed, we've cried, we've navigated data crises like pros. It's been a wild ride, right? Let's say #Goodbye2023 and hello to smoother sailing in 2024 with the help of Xappex tools! Less stress, more success. Ready to make your #NewYearsResolutions come true? Try our tools and make 2024 your year of #DataManagement mastery. 🚀 #SalesforceAdmin #Xappex #TechHumor #AdminConfessions

"Did not take a backup" That's a terrible way to protect the valuable data in your very important Salesforce system. Salesforce's Shared Responsibility Policy states that customers are responsible for their own backups. What would you do if some accidentally deleted more records than your Salesforce wastebasket could hold? Are you certain you have your roles and permissions configured perfectly? Use Flosum's Flowfast technology and Composite Backup to backup every file in your Salesforce system. Get that Moment-in-Time full Salesforce backup that you need, in just a moment. Find out at Flosum.com

"Did not take a backup" That's a terrible way to protect the valuable data in your very important Salesforce system. Salesforce's Shared Responsibility Policy states that customers are responsible for their own backups. What would you do if some accidentally deleted more records than your Salesforce wastebasket could hold? Are you certain you have your roles and permissions configured perfectly? Use Flosum's Flowfast technology and Composite Backup to backup every file in your Salesforce system. Get that Moment-in-Time full Salesforce backup that you need, in just a moment. Find out at Flosum.com

Redundancy feels as if it's on the rise in the UK, and understanding the reasons behind it can be confusing and stressful. But knowing how to cope and the measures you need to take are important to know. Our latest blog discusses exactly what redundancy is, some of the main factors behind it, and what you can do to ensure that you are prepared if you ever find yourself made redundant. https://lnkd.in/e-tQBZT3 #steadmanbrown #blog #salesforce #redundancy #howtoprepare #goodtoknow #goodread #redundant #tips

I've been talking a lot about automating software access in Slack , but did you know Risotto can also learn the answers to common IT questions? Check it out! Want to try an AI-powered IT help-desk in Slack in 60 seconds? Get in touch! I'd love to learn about your help desk pain points and I can show you how we can automate 50% or more of your tier 1 IT support tickets and streamline user access reviews. #itsupport #sso #ithelp #ithelpdesk #identitysecurity #identitygovernance #iam

Sometimes you have a problem today. And can't wait two weeks for someone to be available to hop on a troubleshooting call. So call us - if we can hop on a call today or tomorrow (business days only), we'll make it happen, and dive in immediately. $300/hour for same day. $200/hour for next day. Subject to availability. If your problem can wait, we have pricing for that too! But if it can't, call for help @ 888-996-9291 #CallNow #EmergencyCTO #EmergencyConsulting