Springboard Hospitality’s Post

Our Chief Operating Officer Andrew Ing recently wrote a feature in Tatler Asia to discuss his thoughts on what leads to success in the food and beverage industry. Andrew has decades of experience in the industry and has been leading our OUE Restaurants team from strength to strength. In his article, he talks about his drivers for success and the fundamentals to ensuring strong hospitality. A customer-centric and experience-driven approach are highlighted among others in the article below. Read more and tell us your thoughts on what makes great hospitality. https://lnkd.in/g-GhG6-Q #OUERestaurants #OUE #People #foodandbeverageindustry #industryinsights #foodindustryinsights

As I expand my network and connect with liked-minded professionals in Restaurant Management and Hospitality, I'd like to share this Letter of Recommendation. #recommendation #restaurants #restaurantmanager #hospitality #management #foodandbeverage #manager #reference

BOOK REVIEW Book Name: Unreasonable Hospitality (The Remarkable Power of Giving People More Than They Expect) Author: Will Guidara About the book: The author Will Guidara helmed one of the world’s best restaurant Eleven Madison Park as General Manager back in the days when the restaurant was struggling with 2 stars. Eleven years later the outlet had undergone certain changes in the way they extended hospitality to their guest that help the outlet earn 4 stars from New York Times and 3 Michelin stars and was named as the World’s Best Restaurant. In this book Unreasonable Hospitality, the author has shared his experiences of offering hospitality that was so memorable that it can be only described as unreasonable which brought great success to the restaurant. After one particular instance that happened at the restaurant where Will Guidara served 2-dollar hot dog from the cart outside their restaurant his perspective towards offering hospitality changed drastically. The reaction of the guest after that incident created a positive reaction and making people feel really good became a motto of the restaurant. Unreasonable Hospitality was all about extending hospitality by giving people more than they expect. Many food and beverage outlets around the world focus on the ambience, offering best ingredients and delivering best service but sometimes fail to deliver a memorable experience to guest for which they would want to come back to the outlet again. Serving best product is not enough the way you make people feel is more important. This book emphasizes on the fact that it is important to make people feel seen and truly welcomed. Apart from that the author has cleverly shared some interesting business tips of handling restaurant team and operation by blending restaurant smart strategies and corporate smart strategies to make an outlet successful. I would recommend this book to every student pursuing career in hospitality study and every individual working in a restaurant or who aspires to open a restaurant. #hospitality #hospitalitybooks #bookreview

In the world of top-notch restaurants, the secret to seamless operations lies in robust systems. 🏆 The finest dining establishments consistently deliver exceptional experiences for their guests, thanks to their meticulously designed systems that ensure excellence time after time. 🍽️ But here's an insider secret that not many know: Being great at creating systems doesn't always translate into being great at holding the team accountable for using them. 🤯 Click the link in my bio 👉 and let's dive into the art of effective system utilization together! RestaurantManagement #EffectiveSystems #Success

5 Strategies for Boosting Business at Your Hotel's On-Site Restaurant

What is the absolute best restaurant marketing strategy? After more than a decade in the hospitality business and years of research, I have my favourite answer. It’s probably not what you think, but it is within everyone’s reach. Message me if you want to learn more. I love sharing it because it’s so nice and so powerful. https://lnkd.in/e7GydWNq #hospitality #hospitalityleadership #restaurants #humanleadership #emotionalintelligence #hospitalitymarketing Genevieve Lavertu Mohamed Abou Doh John Pantelakos Peter Tsafoulias MTY Food Group Marcel Olivier Larrea Imad Nabwani

Optimizing a business at any scale is no small feat, and when it comes to food and beverage, there are a whole host of additional factors that can add complexity and organizational headache. Floor plans, reservations, guest data, and ever-changing customer needs can be critical decision points for a growing business, which is why it is so important to have a reliable restaurant reservation system. With so many features and price plans, how do you know which is the right fit for your business? Whether you’re a new restaurateur or a hospitality veteran, let’s dive into the perks of some of the most popular online restaurant reservation services. #ZochaGroup #Restaurants #Management #Reservations #Technology Read More ➡️ https://lnkd.in/gTkbyaK2

Are you planning to start your own restaurant? Opening a restaurant is a thrilling adventure. But it requires careful planning and dedication. If you're ready to take the plunge, I've got your back with a step-by-step guide to help you navigate the journey of opening your very own restaurant. Love what you've seen? Be sure to follow me for more insights and inspiration related to the F&B business. #restaurant #restaurantindustry #business #hospitality

Let’s define Speed of Service. People have pre-determined expectations for service and the experience in a restaurant. When do they get their order of drinks or food? Start with the most time-sensitive: QSR – 90 seconds to 3 minutes Fast Casual – 4-5 minutes Casual Dining – 12-14 minutes Fine Dining / Destination Restaurant – 30 minutes plus If more than 4 People are queuing, you are losing Sales. SSA Foodservice Design + Consulting #restaurant #foodservice #culinary #hotel #club #operations #consulting #design #kitchendesign #teamexperience #teamexperience #servpoints™️ #bardedign #interiordesign #travel #airports #conceptdevelopment #marketing #humanresources #bestpractices #strategicplanning #management #leadership #Tampa #NewYork #SanJose #Europe #myfcsi

Despite closures, restaurant growth offers some optimism to the UK hospitality industry. The latest Hospitality Market Monitor from CGA by NIQ and AlixPartners shows that: 🏢 Closures in Britain’s hospitality sector slowed from 8 sites a day in 2023 to 4 in the first quarter of 2024. 📈 The number of food-led sites grew by 0.1% in the first quarter of 2024 🍴Casual dining and independent restaurants grew by 0.5% Read more year-on-year comparisons here > https://postly.app/3Vls