This week marks National Customer Service Week, a time to recognize your customer service employees 🙌 After all, they’re uniquely positioned to improve your customer experience and help drive your business forward. In many instances, they’re the face of your entire organization, working directly with one of your most valuable assets: your customers. Do you have an outstanding member or members on your customer service team worthy of recognition? Praise them in the comments below 👇 #NationalCustomerServiceWeek #customerservice
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This week, we wrapped an amazing 3-day go-live with our strategic partners at Mahindra Rise! 🚀 Together, we’re empowering enterprises to harness the full power of AI and revolutionize customer experiences through a complete #UnifiedCXM platform. #UnifiedCXM #MahindraRise
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Halloween is two weeks away, but who's counting 👻 Stay tuned for our annual Sprinklr Insights: Treats & Trends Tracker—where we reveal the top digital trends of the season! 🎃 #SprinklrInsights
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"Harmonious chaos" – That's what's preventing customer service agents from delivering great CX, says industry leader •Shep Hyken. Watch to hear Shep's tips on how to boost agent productivity by getting rid of data silos and how AI can enhance customer experience. 🔗 https://lnkd.in/etgvbJ_d #UnifiedCXM #CX
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🎧 A new CX-WISE episode just dropped 🎧 Want to make the most of AI and technology to show your customers that you truly care about their experience? Join Neal 🎙 Schaffer, a Digital and Social Media Leader, and host Nathan Bennett in this episode of CX-WISE for practical tips on using AI to enhance your customer service and marketing strategies. Watch now ➡ https://lnkd.in/eDGYKpxe #CXWISE
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At CX Connect Qatar, we had a powerful lineup of speakers sharing their insights on the future of customer experience in the region: 🔲 Maher Samhouri, Head of Group Customer Experience, BSF 🔲 Khurram Hamid, Managing Director Saudi and Marketing Services Business Unit Lead Middle East, Accenture Song 🔲 Alibek Tnaliyev, Senior Vice President Business Development MENA region, Qatar Insurance Group 🔲 Aditya Subramaniam, Head of CX, Al Abdulghani Motors 🔲 Zakaria Abu Kafyeh, Contact Center Director, Malomatia A huge thank you to all our speakers, partners, and attendees for making this event such a success! 🙌 #CXConnect #UnifiedCXM
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Every company wants to be “data-driven," but 48% of brand marketers have limited access to comprehensive and reliable data. We teamed up with LinkedIn and TopRank Marketing to explore how some teams are using technology to become the data-driven organizations of their dreams. Tap the link in the comments below for more!
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We concluded our final CX Connect in the Americas! Last week, leaders from the SF Bay Area shared insights on transforming marketing and customer service by prioritizing customers, enhancing brand strength and excellence. Thank you to our fantastic speakers: ⭐ Travis Gelbrich, Vice President, Customer Care, Petco ⭐ Ben Howell, Vice President, Global Media, Cisco ⭐ Pragati Chopra, GenAI Specialist, Amazon Web Services (AWS) We have two events left in our CX Connect series for 2024: London and Milan! Tap the link in the comments below to register now.
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We're #hiring a new Director of Sales (Country Leader) - Qatar in Doha Metropolitan Area. Apply today or share this post with your network.
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We're #hiring a new Senior Customer Success Manager in London, England. Apply today or share this post with your network.
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👗 Who ran the digital runway this Fashion Week season? From Gucci to BTS' #JIN, swipe through for a deep-dive on the top trends, powered by Sprinklr Insights 🔗 https://lnkd.in/eexZ7vUa #SprinklrInsights #UnifiedCXM
