KING OF CSO
This weekend it will be #King's Day in the Netherlands. An occasion to spotlight the King of CSO for once: Dennis Wijnstra
Travelling all the way from the far north of the Netherlands, we had Dennis visiting us during our induction days. Alongside the regular team of Bente van den Bomen Peter Gronenschild Jordy Verdaasdonk Vaia M. Killian Nally Andreas Amukugo and, of course, our LP toppers Annemiek Verstegen Vincent Jansen Yanir Francisca en Robert Spitse, Dennis was present to tell a bit more about his work at The TJX Companies, Inc., Inc. Central Store Operations (CSO).
In 2016, Dennis started his retail career at TK MAXX as a Teamleader in #Groningen, under the inspiring leadership of Henk van der Spek. (today lead by amazing Hayley Gauna)
He was then promoted to Assistant Store Manager and worked in the Almere and Arnhem shops. Eventually, he moved to a position in CSO.
In this role, he is the business partner for all digital communications for our TJX Europe shops. The CSO Helpdesk is also one of his responsibilities. What exactly does that all mean? In a nutshell: If a department within TJX wants to communicate something via our Internal Associate Engagement App, this department tries to make that possible.
I personally find this app a great medium, as it keeps me informed of all the fun things happening in the shop, such as parties, promotions and holidays. And there are quite a few of them.
CSO s is the heart of all (digital) communication. This is also where all questions are answered as proactively as possible, everything you need to know on how to operate in a store.
That is why it's important everyone has the app. Now, we recently hired a lot of new colleagues. That's why Dennis came especially to the south of the country, for a nice presentation and also to personally activate everyone in the system as part of our introduction day.
Dennis had never done anything other than retail before, and was keen to know what else was behind this huge organisation. The opportunity at Central Operations gave him access to the operational heart of
the organisation, where he was directly involved in implementing changes on the shop floor.
For all communication issues and solutions but also operational questions that, for example, the manager cannot answer, Dennis and his team are there to save the day.
Dennis is proud to work for TJX Europe: It is fantastic to notice how well we do in creating and maintaining the right working atmosphere. But also the diversity and development opportunities that TJX have are exceptional. It's fantastic to see that in such a large organisation we have a very open door approach, in the sense that everyone is equal, you dare to express your opinion, but above all you dare to be yourself. That is what is essential to us.
Such a great campaign for a delicious product!