StayFi’s Post

#𝗙𝗿𝗼𝗺 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝘁𝗼 𝗦𝗽𝗲𝗻𝗱𝗶𝗻𝗴: 𝗠𝗮𝘅𝗶𝗺𝗶𝘇𝗶𝗻𝗴 𝘁𝗵𝗲 𝗜𝗺𝗽𝗮𝗰𝘁 𝗼𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗔𝗰𝘁𝗶𝘃𝗮𝘁𝗶𝗼𝗻 As a product manager, seeing rising NTBs feels great 🎉, but acquiring customers is just the start. The key is whether these customers fit into your spending cycle and get monetized 💸. Accelerating account activation and funding is crucial for maximizing spending rates 🔄, but many financial services overlook the essential steps from account creation to active use 🏦. Without effective onboarding and nurturing, you risk costly churn and negative ROI 🚫. To drive profitability, ensure your customers are not only registered but activated, funded, and actively spending 💳. This strategic approach is vital for understanding if you're gaining or losing money with each acquisition 📉📈. #Reducing CASA Attrition #Customer Onboarding #Customer Retention #Optimizing Sales team performance

🐦⬛ Early bird catches the worm… 🐦⬛ Is there anything better to get you out of bed 🛌 than a stacked diary full of opportunity??? Don’t get me wrong, leaving everyone still snoring 💤 at home is a challenge… but knowing that you are stepping out in to a day full of potential, with a great team around you.. is definitely a win/win! Andaria are working with some great businesses at the moment, giving them the platform to: Save money 💵 Increase revenue 💰 Drive customer engagement 😀 Enhance user experience 👌 How? Get in touch to find out 📧/📞 Loving your job is one thing, but seeing your products and services transform businesses is a whole new level.. #lovewhatyoudo #valueadd #financialservices #embeddedfinance #paymentsolutions #relationshipsmatter #everydaymatters #earlybird

𝗔𝗿𝗲 𝘆𝗼𝘂 𝗺𝗮𝘅𝗶𝗺𝗶𝘇𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗟𝗶𝗳𝗲𝘁𝗶𝗺𝗲 𝗩𝗮𝗹𝘂𝗲? Are you making the most of acquisition efforts? Studies show that acquiring new customers can cost over 𝟱𝗫 what it takes to retain an existing customer. 𝗬𝗲𝘁, 𝘀𝗼 𝗺𝗮𝗻𝘆 𝗿𝗲𝘀𝘁𝗮𝘂𝗿𝗮𝗻𝘁 𝗯𝗿𝗮𝗻𝗱𝘀 𝗲𝗶𝘁𝗵𝗲𝗿 𝗱𝗼𝗻’𝘁 𝗵𝗮𝘃𝗲 𝗮𝗻𝘆 𝗹𝗮𝗽𝘀𝗲𝗱 𝘂𝘀𝗲𝗿 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀, 𝗱𝗼𝗻’𝘁 𝗵𝗮𝘃𝗲 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗹𝗮𝗽𝘀𝗲𝗱 𝘂𝘀𝗲𝗿 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻𝘀, 𝗼𝗿 𝗱𝗼𝗻’𝘁 𝗵𝗮𝘃𝗲 𝗮𝗻𝘆 𝗰𝗹𝗮𝗿𝗶𝘁𝘆 𝗼𝗻 𝘁𝗵𝗲 𝗶𝗺𝗽𝗮𝗰𝘁 𝗼𝗳 𝘁𝗵𝗲𝗶𝗿 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆. We get it - resources are limited, and taking care of lapsed customers isn’t usually urgent, but it’s a tremendous missed opportunity. That’s why we’ve developed a simple, effective, and almost fully automated way to recover lapsed customers using 𝗟𝗮𝗽𝘀𝗲𝗱 𝗨𝘀𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆𝘀. (link in comments)

ONBOARDING CUSTOMERS AS A CUSTOMER SUCCESS MANAGER It's a brand new week In hope that We are abreast with the milestones for the new week . I will quickly explore more on what it entails in onboarding a Customer . A Customer Success Manager primarily focuses on Customers . There are basic steps of getting customers running up and about in getting them to purchase the New products and services . These steps Includes : ⭐Introduction and Welcome ⭐ Understanding Customer's needs ⭐ Setting objectives and expectations ⭐ product training and orientation ⭐ Customisation ⭐Addressing concerns and objections ⭐ Regular Check-in and progress According to Cristina Fernández Urbano 🙋♂️ onboarding of customers. " During the initial interactions with the customers , it's crucial to confirm their objectives and based on these ,you draft a Collaborative success plan. This plan should include KPI's related to their RIO and it should define ownership and timing. All these will reduce customers'frustration and set them to purchase the New products and services while working with their plan. Having done this you have successfully onboard a customer. Once again I am Chisom Egoigwe, your go to Customer Success Manager. I can tailor customers'needs and complaints to a success story . #customersuccessmanger #linkedinfamily #letsconnect #letsgrowtogther photo credit :Google photos

Are you maximizing your 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗟𝗶𝗳𝗲𝘁𝗶𝗺𝗲 𝗩𝗮𝗹𝘂𝗲? Are you making the most of acquisition efforts? Studies show that acquiring new customers can cost 𝗼𝘃𝗲𝗿 𝟱𝗫 what it takes to retain an existing customer. Yet, so many restaurant brands either don’t have any lapsed user campaigns, don’t have effective lapsed user campaigns, or don’t have any clarity on the impact of their retention strategy. We get it - resources are limited, and taking care of lapsed customers isn’t usually urgent, but it’s a tremendous missed opportunity. That’s why we’ve developed a simple, effective, and almost fully automated way to recover lapsed customers using 𝗟𝗮𝗽𝘀𝗲𝗱 𝗨𝘀𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆𝘀. Schedule a 𝟭𝟱-𝗺𝗶𝗻𝘂𝘁𝗲 𝗰𝗮𝗹𝗹 with us today to see how our experienced team can help set you up for success! (link in comments)

Discover More with Frequent Values. At Frequent Values, we’re all about making life a little more rewarding. Through our platform, we connect people with everyday savings across a wide range of services—whether it's grabbing a meal at your favourite local spot, planning a weekend getaway, or shopping for something special. Our goal is simple: to offer practical savings that help businesses and people enjoy more of what they love. With access to thousands of offers from leading brands across Australia and New Zealand, Frequent Values is here to provide great value in a seamless, user-friendly way. It's not just about deals—it's about making smart choices easier. Whether you're an individual looking for everyday savings or a business aiming to add extra value for employees or members, we’re here to help. 😊 Are you a Senior Enterprise Business Marketer interested in learning more about how we can help? Feel free to reach out to James Rich (Group Sales Manager - Enterprise) to discuss opportunities for alleviating cost-of-living pressures while driving customer growth and revenue. #FrequentValues #SmartSavings #EverydayValue #CustomerPerks #TheEntertainmentApp #B2B

Some of today’s most successful businesses became what they are after reframing their thinking. 🏠 Airbnb reframed its concept of renting spare rooms to offer unique travel experiences with local immersion. This resonated with a new generation of travelers, disrupting the hospitality market by providing an alternative lodging option. 🍿 Netflix reframed itself from a DVD rental business to a leader in on-demand entertainment streaming. They capitalized on the shift in consumer behavior and invested heavily in original content, becoming a global streaming giant. ☕ Starbucks reframed its stores as the "third place"—a welcoming environment between work and home. This focus on experience and community fostered customer loyalty and brand differentiation. Smart business leaders spend time rethinking and reframing what they believe about their organizations. Smart CROs in particular reframe how they think about customer success, shifting it from a team focused on customer retention to thinking about it as a place where they can find business growth. From our recent blog on Why CROs Are Integrating Customer Success Into Their Revenue Playbook Inspiration: “Customer Success is traditionally seen as a post-sales function, aiming to help customers realize value in support of retention and renewal goals. However, its potential impact on revenue growth is profound and multifaceted. When executed well, customer success transforms customer satisfaction into a strategic tool that enhances upsell opportunities, reduces churn, and fosters brand advocacy.” Revenue teams that still see customer success as a siloed function (stepping in only after a deal closes) need to reframe those beliefs because they will inevitably leave opportunities on the table. 👉 Read more on our blog: https://bit.ly/3RPcr2h #CROs #CustomerSuccess #Revenue

Dive Deeper. Aspire Announces Top 2024 Research Reservations-Call Center Revenue Tips 1. After working with thousands of reservations and call center agents around the globe, when agents us an alternative close they increase their conversion by 9% (do the math!) 2. Train your team on the process of how to help customers buy not be sold. No one wants to be sold. There is a difference. 3. Mindset matters. Look for ways daily to connect and encourage each person on your team. A daily Zoom huddle does wonders or have a Slack channel that keeps everyone connected, learning, and inspired. 4. Be clear on goals and establish daily tools that keep each team member focused and accountable. Metrics tell the story of your results and potential. Celebrate both. 5. Your customers call buy and experience not a transaction. Be sure you are teaching your team a process that shares your experience vs. a transactional process. 6. Communicate new programs and packages in a way agents can easily apply them to the guest conversation. If your agents don’t understand they won’t speak to what you want them to share. We talk about what we feel confident about. If you want to improve engagement, optimize conversion, and drive ancillary revenues, please DM me.    #poweredbyaspire #revenuegrowth #peoplegrowth

📞 Sick of those never-ending hold times when you're just trying to get a simple answer from big companies like Expedia, American, Delta, Verizon, and more? Trust me, we've all been there. But what if we told you there's a secret hack to bypass the wait and speak to a real person in less than 2 minutes? Yep, you heard it right! Say goodbye to wasted hours on hold and hello to reclaiming your valuable time! Have you given this genius customer service hack a shot yet? Share your experience below and let's help each other out! 💼💡💰 Thank you for this amazing tip @lizthemusicmanager 🙌 #customerservice #customerexperience #customersatisfaction #business #customer #happycustomer #customerappreciation #marketing #smallbusiness #sales #keepyourcustomerscoming #cornelljermaine #stitchvideo #reactionvideo #thecarecrew #reels

Focal Research Consultants announced today that Laurie Norman is Focal’s new Customer Success Manager – playing a key role in Focal’s customer journey and ensuring a positive implementation experience while also advocating for customer needs. She will also be providing valuable insights and feedback on future product development and communications and be a key point of contact for Focal senior management. . #CustomerSuccessManager #FocalResearch #FocalResearchConsultants #SaferGambling #ResponsibleGambling #GamblingNews #GamblingIndustry #Casino #GamblingHarms #GamblingRisk #GamblingResearch #GamblingIndustryNews