Stephane BAUDIN (LION)’s Post

Our latest blog explores the incredible benefits of Conversational Intelligence AI and how it’s transforming interactions, driving smarter decisions, and enhancing customer experiences. #AI #ConversationalAI #DeepLearning #CustomerExperience #Deepchecks

Forty percent of business leaders are investing in AI to move the customer experience forward. One way they are doing that is by improving chatbots’ ability to manage frustrated customers. See how else conversational AI is changing the CX game: https://lnkd.in/g3vbCWZm #artificialintelligence #customerexperience #conversationalAI

Forty percent of business leaders are investing in AI to move the customer experience forward. One way they are doing that is by improving chatbots’ ability to manage frustrated customers. See how else conversational AI is changing the CX game: https://lnkd.in/gw2U7K7z #artificialintelligence #customerexperience #conversationalAI

The 2024 Guide to Cognitive Conversational AI in Business - Incorporating cognitive conversational AI into modern business strategy is essential, especially in how it transforms customer experiences. This perspective is supported by a PwC survey of business and tech leaders. AI and cognitive technologies are reshaping customer engagement, moving customer experience beyond its traditional role to a vital part of the customer journey, greatly influencing loyalty and perception. Today's customer service focuses on crafting exceptional experiences, not just resolving complaints. Central to this is the ability of cognitive conversational AI to collect and analyze customer data for personalization. This results in high-quality, tailored interactions that mark a new era in […] - https://lnkd.in/eyJxu5kP

The 2024 Guide to Cognitive Conversational AI in Business - Incorporating cognitive conversational AI into modern business strategy is essential, especially in how it transforms customer experiences. This perspective is supported by a PwC survey of business and tech leaders. AI and cognitive technologies are reshaping customer engagement, moving customer experience beyond its traditional role to a vital part of the customer journey, greatly influencing loyalty and perception. Today's customer service focuses on crafting exceptional experiences, not just resolving complaints. Central to this is the ability of cognitive conversational AI to collect and analyze customer data for personalization. This results in high-quality, tailored interactions that mark a new era in […] - https://lnkd.in/eyJxu5kP

Long gone are the days when shoppers went through catalogs and static product pages with infinite scrolls. Generative AI is here to make Product Discovery a whole new experience. We're talking Generative AI conversational assistants that understand natural language, its nuances, products and preferences and tailor recommendations in real-time. Intrigued? Dive in to read further and be amazed by the power of Generative AI, personalizing the Ecommerce experience and boosting customer satisfaction. Saloni Luktuke #generativeAI #enterpriseAI #Ecommerce #technology #futureisAI #innovation #nlp #retail #personalization #conversationalAI https://lnkd.in/dZsSbFuh

Exciting times for Ecommerce! The integration of Generative AI into product discovery transforms the shopping experience. Conversational assistants now understand and cater to individual preferences, creating a personalized journey for customers. This innovation not only enhances customer satisfaction but also signifies a significant leap in the evolution of online retail. #GenerativeAI #ECommerceInnovation

Crafting a Conversational AI Strategy involves more than just technology. It's about understanding customer needs, anticipating queries, and delivering seamless interactions. Curious to learn the secrets behind a successful chatbot implementation? Read more: https://bit.ly/4dFxwpc

The next phase of AI-enhanced customer service blends generative, predictive, and conversational AI tools to create a more interactive  model, which, alongside human expertise, will redefine customer support