Wes Humphrey and I speak to many banks about their efforts to improve customer preference, engagement and retention. We wrote this article to share our learnings on what is needed to improve profitability by focusing deliberately and intelligently on customers. Doing business as it has always been done means ceding your customers to disruptors who recognize that customers are looking for a different experience and are willing and able to provide it to them. It's time to rethink your customer relationship strategy.
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This is an outstanding team that can have enormous impact on helping brands to better understand their customers--and identify improvements to increase CLV and net margins. I've had the privilege of teaming with them and have been highly impressed by the insights they bring to the table.
Discover how voice of the customer (VOC) insights are transforming customer engagement and business performance for insurance companies. Are you ready to turn customer feedback into your superpower? https://ow.ly/IN9H50SRrnx #PowerOfConcentrix #Insurance #VOC