#semic2024 high-level panel on the Interoperable Europe Act's Vision talk about smooth, #interoperable, #inclusive, #userfriendly, #personalised #services by 2040.
I am a great supporter of the vision, but unfortunately it is a 20 year old version, and an unrealised one at that (ref Lisbon Agenda, eEurope, etc).
We have the infrastructure, key enablers for #predictive, #proactive and #personalised #service delivery. Key challenges includes our #risk #adversity and lack of #innovation going beyond merely applying technology to do things faster, cheaper and slightly better - including regulatory, service, process and organisational change. See e.g. https://lnkd.in/dtab_MKP or International Social Security Association report's sections 2.3 and 3.3 inparticular https://lnkd.in/dNyF2bSk).
European Commission, Belgian Presidency of the Council of European Union, United Nations University - EGOV, United Nations University, #SDG, #GDC, #semic2024workshops