📰 News: 📰
🚀 --NICE Unveils CXone Mpower: A Leap in 'CX-Aware AI'-- 🚀
In the bustling city of Las Vegas, amidst the desert heat, NICE has rolled the dice and unveiled a game-changing AI platform, CXone Mpower, at their Interactions conference. This isn't just another tech update; it's a significant stride in advancing customer experience -CX- through cutting-edge AI.
CXone Mpower introduces memory-driven AI to elevate customer interactions and boost employee productivity. Here are some impressive highlights:
- --Immediate Augmentation--: The platform employs smart, memory-driven AI to enhance employee productivity by providing real-time support and automation.
- --Advanced "Skillability"--: It facilitates skill transfer between humans and AI, enabling virtual agents to learn and adapt based on customer interactions.
- --Fully Aware Proactive Service--: By connecting to every organizational touchpoint, CXone Mpower offers a comprehensive view of the customer journey, aiming for a personalized and efficient customer experience.
Barry Cooper from NICE calls CXone Mpower the "holy grail of CX," and rightly so. It merges human and AI capabilities, ensuring businesses meet customer expectations in real-time. Adding to the mix, NICE also unveiled 1CX, a UCaaS solution at $5 per user per month, integrating voice, messaging, and video collaboration—all within a cloud-based system.
Stay tuned for more on how NICE is redefining the future of customer experience! 🌟
#AIDriven #Digital #AI #Data #SMB #SME #Strategy #Innovation #Business #ArtificialIntelligence #AnniQ
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