Steven Bremer’s Post

📣 5 Compelling Reasons To Choose Me As Your Next Customer Success Representative .... 1️⃣ Proactive Innovation: I Constantly Seek New Ways To Improve Customer Engagement And Satisfaction, Leveraging The Latest Tools And Strategies To Stay Ahead Of Industry Trends And Exceed Customer Expectations. 2️⃣ Empathy And Understanding: My Ability To Deeply Empathize With Customers Allows Me To Anticipate Their Needs And Provide Personalized Solutions, Creating A More Meaningful And Positive Customer Experience. 3️⃣ Cultural Awareness: With A Keen Understanding Of Diverse Customer Backgrounds And Cultural Nuances, I Ensure Communication And Support Are Always Relevant And Respectful, Fostering Stronger Global Customer Relationships. 4️⃣ Creative Problem-Solving: I Bring A Creative Approach To Tackling Customer Challenges, Thinking Outside The Box To Develop Innovative Solutions That Delight Customers And Resolve Issues Effectively. 5️⃣ Adaptability: In An Ever-Changing Industry, My Flexibility And Willingness To Adapt Ensure I Can Handle Any Situation With Ease, Maintaining High Levels Of Customer Satisfaction Even In Dynamic Environments. Hiring Mgrs and Recruiters, I'm Excited To Bring My Customer Success Experience To Your Team! Feel Free To Reach Out ... 😃 #CS #CustomerSuccess #Tech #SaaS #HireMe #CustomerSupport #CustomerExperience #CX #CustomerSatisfaction #TechSales #CustomerCentric #B2B #B2BTech #TechIndustry #ClientSuccess

Great post! Core competencies of CSM!

#TellusTuesday! Customer Service + Product = ? Let’s talk product magic! We all know customer service professionals are on the front lines, hearing customer wins and woes daily. Product managers? They're the masterminds behind building awesome products. These two teams could be the ultimate innovation dream team! Imagine... customer service representatives spilling the real tea on what features frustrate users or leave them wanting more. Product managers, armed with this information, could turn those pain points into features that blow customers away! (not literally though 😆 ) Tell us: 𝗜𝗻 𝘆𝗼𝘂𝗿 𝗼𝗽𝗶𝗻𝗶𝗼𝗻, 𝗵𝗼𝘄 𝗰𝗮𝗻 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝘁𝗲𝗮𝗺𝘀 𝗮𝗻𝗱 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿𝘀 𝗹𝗲𝗮𝗱 𝘁𝗼 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗶𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 𝗶𝗻 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗼𝗳𝗳𝗲𝗿𝗶𝗻𝗴𝘀? Hit me with your best opinions in the comments!  —————————————————————————————————— Seeing my post for the first time? 𝕀’𝕞 𝕊𝕚𝕛𝕦, 𝕒𝕟𝕕 𝕀 𝕤𝕡𝕖𝕔𝕚𝕒𝕝𝕚𝕫𝕖 𝕚𝕟 𝕕𝕣𝕚𝕧𝕚𝕟𝕘 𝕓𝕦𝕤𝕚𝕟𝕖𝕤𝕤 𝕖𝕩𝕔𝕖𝕝𝕝𝕖𝕟𝕔𝕖 𝕥𝕙𝕣𝕠𝕦𝕘𝕙 𝕖𝕩𝕡𝕖𝕣𝕥 𝕔𝕦𝕤𝕥𝕠𝕞𝕖𝕣 𝕤𝕖𝕣𝕧𝕚𝕔𝕖, 𝕕𝕪𝕟𝕒𝕞𝕚𝕔 𝕒𝕔𝕔𝕠𝕦𝕟𝕥 𝕞𝕒𝕟𝕒𝕘𝕖𝕞𝕖𝕟𝕥, 𝕒𝕟𝕕 𝕤𝕥𝕣𝕒𝕥𝕖𝕘𝕚𝕔 𝕤𝕒𝕝𝕖𝕤 𝕚𝕟𝕚𝕥𝕚𝕒𝕥𝕚𝕧𝕖𝕤, 𝕝𝕖𝕧𝕖𝕣𝕒𝕘𝕚𝕟𝕘 𝕂𝕐ℂ 𝕚𝕟𝕤𝕚𝕘𝕙𝕥𝕤 𝕥𝕠 𝕓𝕠𝕠𝕤𝕥 𝕘𝕣𝕠𝕨𝕥𝕙 𝕒𝕟𝕕 𝕖𝕟𝕙𝕒𝕟𝕔𝕖 𝕔𝕦𝕤𝕥𝕠𝕞𝕖𝕣 𝕤𝕒𝕥𝕚𝕤𝕗𝕒𝕔𝕥𝕚𝕠𝕟 𝕒𝕟𝕕 𝕣𝕖𝕥𝕖𝕟𝕥𝕚𝕠𝕟. #customerservice #tellustuesday #productmanagement #innovation #opinions

#artofcustomerexperience 29/365 "Thrilled to share why a Sales Manager can excel as a Customer Experience Manager! 🚀 In the dynamic world of business, the transition from Sales to Customer Experience Management is a strategic move that brings unique strengths: 1. **Deep Understanding of Client Needs:** Sales Managers are adept at understanding client needs to close deals. This skill translates seamlessly into anticipating and fulfilling customer expectations for a superior experience. 2. **Relationship Building:** Sales is all about building strong relationships. As a Customer Experience Manager, those relationship-building skills become the foundation for customer loyalty and satisfaction. 3. **Problem-Solving Prowess:** Sales Managers excel in overcoming objections and solving challenges. In the realm of customer experience, this skill is invaluable for addressing concerns promptly and ensuring a positive journey. 4. **Communication Mastery:** Effective communication is a hallmark of successful sales. Customer Experience Management demands clear, empathetic communication to enhance customer interactions and foster trust. 5. **Data-Driven Insights:** Sales Managers often leverage data to understand market trends. Applying this analytical mindset to customer data enhances decision-making for a more personalized and effective customer experience strategy. 6. **Results-Oriented Focus:** Sales professionals are results-driven. Shifting this focus to customer satisfaction metrics ensures a continual commitment to delivering outcomes that delight customers. In essence, the skills honed in Sales lay a strong foundation for elevating the Customer Experience. 👥✨ #CustomerExperience #SalesToCX #Leadership"

🔍 Customer Support vs. Customer Success: A Key Distinction I had an eye-opening conversation with Ed Powers today about the evolving landscape of customer-facing roles. As someone who's spent most of my career in technical customer-facing positions that blended these roles, I'm fascinated by how companies are now separating these disciplines to maximize customer value. Here's what I learned: 📞 Customer Support/Service: • Reactive approach • Focuses on immediate issues • Short-term interactions • Measured by resolution time and satisfaction 🚀 Customer Success: • Proactive strategy • Concentrates on long-term goals • Ongoing relationship management • Measured by retention, upsells, and adoption By distinguishing these roles, companies can: ✅ Efficiently resolve day-to-day issues ✅ Strategically work towards broader customer objectives ✅ Improve overall customer experience ✅ Drive business growth Have you noticed this shift in your organization? How has it impacted your customer relationships? #CustomerExperience #BusinessStrategy #CustomerSuccess

The Crucial Bond Between Customer Support and Success In the customer-centric world, the line between customer support and success isn't just blurred; it's a vital connection. Some see support as a stepping stone, but it's more than that—it's the foundation for success. With hands-on experience, support hones skills, providing effective solutions for diverse needs. Customer success, focused on long-term relationships, extends beyond quick fixes. It ensures clients not only solve immediate issues but extract maximum value from products over time. Both roles are essential—support handles daily challenges, while success fosters continual satisfaction and growth. Understanding this symbiotic relationship is key to a holistic customer experience. Addressing concerns and providing solutions, perfected in support, sets the stage for the success journey. Support isn't a lesser role; it's a stepping stone to a customer-centric future. Let's embrace this journey, shattering stereotypes, and recognising the significance of both roles in shaping a resilient business landscape. Achieving customer success is intrinsically tied to having a robust customer support system. Let's wholeheartedly embrace, appreciate, and empower every member of the customer support team to evolve into impactful leaders within the customer success domain. Share your insights on the matter. 🙂 #CustomerExperience #CustomerSuccess #CustomerSupport #LinkedInInsights

Customer Lead Growth (CLG). This powerful approach puts the needs and aspirations of your customers at the forefront of everything you do, revolutionizing the way you approach customer success and driving unparalleled growth.

🚀 Transforming Challenges into Opportunities: A Journey in Customer Experience 🚀 Every sales leader knows that the path to success is rarely a straight line. Recently, my client's team faced a significant challenge: their customer experience faltered, impacting our sales results. We realized that their clients were feeling disconnected, which was reflected in our sales pipeline. The solution? They needed to shift their focus from just closing deals to genuinely understanding and enhancing the customer experience. First, we conducted a thorough analysis of our customer interactions. We listened to feedback, identified pain points, and mapped out the customer journey. This provided them invaluable insights into where they needed to catch up. Next, we implemented a customer-first approach across the sales engagement process. We trained this highly ambitious team to engage with clients in transactions and commercial partnerships based on value. This shift in mindset was crucial. We also introduced regular check-ins with their clients, ensuring they felt valued and heard throughout their buying journey and relationship. This simple act of communication made a world of difference. The results? We saw a remarkable increase in customer satisfaction and, ultimately, a boost in sales. 🚀 We transformed the approach by prioritizing the customer experience and strengthened the focus, engagement, and relationships. Remember, it’s about closing deals and building lasting associations and partnerships. If you're facing similar challenges, I encourage you to take a step back and evaluate your customer experience. What can you do differently to create a more meaningful connection? Let’s share our experiences! I’d love to hear how you’ve tackled customer experience challenges in your organization. If your team wants to revitalize your strategies to a more customer-experienced approach, I would be happy to discuss how we helped this transformation in attitude, focus, and results. Book an appointment, and let's get the numbers soaring. 💬 Comment below with your insights! Let's create your extraordinary. Leon Dealmaker Mentor #CustomerExperience #SalesSuccess #LeadershipDevelopment

🌟 **Customer Success vs. Customer Support: Do You Know the Difference?** 🌟 In today’s customer-centric landscape, it’s crucial to understand the distinct roles of Customer Success and Customer Support. While they might seem similar, they serve different purposes in nurturing customer relationships. 🔍 **Customer Support**: Think of it as the reactive superhero! They’re here to troubleshoot problems and provide solutions when issues arise. Their focus is on resolving immediate challenges and ensuring customers can effectively use the product. 🌱 **Customer Success**: This is the proactive partner in your customer journey! Customer Success Managers work to understand your goals and help you achieve them, guiding you toward maximizing the value of the product long-term. Their aim is to foster loyalty and drive growth. So, how do you see these two areas playing out in your organization? Are they aligned or operating in silos? Let’s spark a conversation! Share your thoughts below! 👇💬 #CustomerSuccess #CustomerSupport #CX #CustomerExperience #GrowthMultiplier

I've seen a definite shift in the roles and responsibilities of #customersuccess teams going into 2024. The "do more with less" edict has prompted a shift in responsibilities, with CS teams being integrated into #revenue-focused functions headed by Growth Officers or Revenue Officers. I'm not saying it's a bad thing. You can't have revenue #growth (#retention + #expansion ) without success, but pushing someone like a CSM or Onboarding Specialist to be more "commercial" comes with its risks. Here's my assessment of skills required for CS teams in 2024, along with an estimated percentage distribution of their day-to-day responsibilities. Do you agree? 1️⃣ Revenue Generation (25%): That's a big number now! - Identifying #upsell and #crosssell opportunities. - Collaborating with sales teams on expansion strategies. 2️⃣ Product and Industry Knowledge (15%): - Staying updated on product developments. - Understanding industry trends and challenges. - Providing insights to customers on maximizing product value. 3️⃣ Data Analysis and Metrics (15%): - Analyzing customer usage #data for insights. - Monitoring key performance indicators (#KPIs ). - Utilizing data to inform strategic decisions. 4️⃣ Training and Onboarding (10%): - Conducting product training sessions. - Assisting with customer onboarding processes. - Ensuring users are proficient with the product. 5️⃣ Customer Feedback and Improvement (10%): - Gathering and analyzing #customerfeedback. - Collaborating with product teams to address issues. - Contributing to product improvement discussions. 6️⃣ Cross-Functional Collaboration (5%): - Collaborating with #sales, #marketing, and #product teams. - Acting as a liaison between customers and internal stakeholders. - Ensuring a cohesive customer experience across departments. 7️⃣ Risk Management (5%): - Identifying and mitigating customer risks. - Addressing potential issues proactively. 8️⃣ Customer Advocacy (20%): - Building and nurturing #customerrelationships. - Encouraging positive customer testimonials and references. - Facilitating customer success stories and case studies. The key takeaway is that CS teams now play a more significant role in revenue generation and commercial aspects, requiring a broader skill set encompassing customer advocacy, revenue focus, data analysis, and cross-functional collaboration. The ability to balance these responsibilities will be crucial for success in the evolving landscape of Customer Success in 2024.