Stott and May’s Post

DVA is not associated with this job.\ Customer Architect https://lnkd.in/gTtDMRk3 Key Responsibilities Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals. Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives. Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions. Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals. Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions. Liaise between customers and support , as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer. As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer. Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions. Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR). Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR. Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption. #interview #wearehiring #jobvacancy #applytoday #newjob #opportunity #jobhiring #jobposting #workfromhome #werehiring #cfbr #education #sales #recruitmentagency #customerservice #jobopp #jobfair #jobhunting #recruiters #jobopenings #staffingagency #careerchange #bhfyp #employmentopportunities #motivation #entrepreneur #careeropportunities #dreamjob #marketing #helpwanted

The Unsung Heroes of Tech: Sales Engineers Ever considered the tightrope that sales engineers walk daily? They're not just tech gurus; they're the bridge between complex products and the clients who need them. Balancing technical acumen with stellar communication skills, these professionals translate the arcane language of tech into tangible benefits. Imagine trying to sell cloud solutions, not by spouting specs and features, but by painting a picture of streamlined operations, enhanced security, and unprecedented scalability. That's a day in the life of a sales engineer. Their role is crucial but often underappreciated. It's high time we celebrated these versatile players who not only understand the intricacies of technology but also master the art of human connection. Because at the end of the day, people don't buy products; they buy better versions of themselves. Here's to recognizing the vital role sales engineers play in making that happen. #SalesEngineering #TechnologySales #CloudComputing #B2BSales

Do your Service Engineers also sell? In today's competitive business environment, every employee in a successful organization needs to be a salesperson. This is especially true for service engineers, who frequently come into contact with customers and may have the opportunity to upsell their company's products. ServiceWRK is a platform that helps service engineers to take on a sales role by providing them with the tools and resources they need to identify new business opportunities. With ServiceWRK, service engineers can easily capture customer interactions, identify potential opportunities and connect their sales teams. This leads to a boost in sales for their organization. #wrktop #digitizinglastmile #edgeworkforce #service #engineer #business #salesperson #ServiceWRK #tools #opportunities #potentialcustomers #leadgeneration #boostsales

Do your Service Engineers also sell? In today's competitive business environment, every employee in a successful organization needs to be a salesperson. This is especially true for service engineers, who frequently come into contact with customers and may have the opportunity to upsell their company's products. ServiceWRK is a platform that helps service engineers to take on a sales role by providing them with the tools and resources they need to identify new business opportunities. With ServiceWRK, service engineers can easily capture customer interactions, identify potential opportunities and connect their sales teams. This leads to a boost in sales for their organization. #wrktop #digitizinglastmile #edgeworkforce #service #engineer #business #salesperson #ServiceWRK #tools #opportunities #potentialcustomers #leadgeneration #boostsales

Is Sales Engineer the new Professional Services' Consultant, only for free? 🤔 Cloud and SaaS has democratized IT for companies and that's good for everyone - for businesses and their customers. Except if you make your living by selling your IT expertise i.e. you're a consultant. 👷♂️ 🧑🏻💻 All aspects of IT (software & hardware) have become so advanced that there's almost no manpower needed anymore on the user side to actually run them. They run themselves. ⚙ No wonder there's a mass exodus of consultants to sales engineering. I made a video explainer of what it takes to make the switch. Please enjoy watching and let me know your thought. https://lnkd.in/eaAexrTW

In #presales and #sales, you have to balance guiding the customer while not having all of the relevant information. Your prospect has their timeline and often doesn't know what to do next. As a presales engineer, you must be your customer's technical guide. In #postsales, you run into similar issues, except now you have to figure out the how instead of the what. Specifically, what is the next sequence of events to ensure success? 19/20

Have you ever set up the technical demo and your sales engineer just feature vomits and overwhelms the customer? It's ok maybe he's new to sales. Or does your team not believe in prep calls so that you as an AE can properly communicate the customer's pain points and agenda for the call to the SE beforehand? Yep been there done that. It's ok! We all have to learn somehow. Let's tackle this issue head on in my 7 minute video and book me now on CloudSalesCoach.com for a free 15 minute session. I'm a Zscaler Sales Engineer, Aviatrix Multi-cloud Engineer, and VoIP engineer by trade as well as a $500k deal closer and $4M/YR SaaS Seller. #salestips #salesengineer #salescoach #cloudsalescoach https://lnkd.in/e5WUt7Pc

#virtualwiring this is what I have been working on today, getting the quality much higher than it has been to this, of course I can pan and zoom this product and clearly show the detail. Showing this level of detail on a training or sales session would certainly open peoples eyes and get them asking questions, What's your thoughts? #virtualwiring Andrew #TheServiceEngineer virtualwiring@gmail.com

The challenge: Working with Commercial & Federal Sales reps (from Zscaler, Crowdstrike, Okta, BerniePortal, Abnormal Security, & Multiple MSSPs) at all levels (SMB, Mid-Market, Enterprise, Major Accounts) I saw everyone had different sales methodology (Challenger Method, MEDDIC) and we found it was still hard to close deals and we were tired of being ghosted. The problem: Discovery calls were all over the place and had no consistency! The solution: I simplified the discovery call process to its purest form to create the PTV Method™ The result: You can 6X your team mates and not get replaced by AI! Read about it now at cloudsalescoach.com #ptvmethod #salescoach #discoverycall

🔷 Do your Service Engineers also sell? 🔷 In today's competitive business environment, every employee in a successful organization needs to be a salesperson. This is especially true for service engineers, who frequently come into contact with customers and may have the opportunity to upsell their company's products. ServiceWRK is a platform that helps service engineers to take on a sales role by providing them with the tools and resources they need to identify new business opportunities. With ServiceWRK, service engineers can easily capture customer interactions, identify potential opportunities and connect their sales teams. This leads to a boost in sales for their organization. #wrktop #digitizinglastmile #edgeworkforce #service #engineer #business #salesperson #ServiceWRK #tools #opportunities #potentialcustomers #leadgeneration #boostsales