It's human nature to be upset and want to lash out when someone unfairly criticizes your business online, whether in an online review or on social media. It's also almost never the right move, especially in funeral service!
But that doesn't mean you can't push back a bit, particularly if the facts are clearly on your side. Sometimes that's actually the best approach, one potential clientele will appreciate it If you handle it carefully and correctly.
How do you know if you're doing it right? Attend our new free workshop, "𝗭𝗲𝗻 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗔𝗿𝘁 𝗼𝗳 𝗥𝗲𝘃𝗶𝗲𝘄 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀: 𝗣𝗿𝗼𝘁𝗲𝗰𝘁 𝗬𝗼𝘂𝗿 𝗥𝗲𝗽 𝗪𝗶𝘁𝗵𝗼𝘂𝘁 𝗟𝗼𝘀𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗖𝗼𝗼𝗹."
Join us for this exclusive workshop on:
🗓️ 𝗪𝗲𝗱𝗻𝗲𝘀𝗱𝗮𝘆, 𝗠𝗮𝘆 𝟴
🕰️ 𝟭 𝗽.𝗺. 𝗘𝗮𝘀𝘁𝗲𝗿𝗻
You'll learn the best way to respond to each type of review, to whom you're communicating in your response (usually NOT the reviewer themselves), and much more.
👉 𝗦𝗶𝗴𝗻 𝘂𝗽 𝗻𝗼𝘄! https://lnkd.in/g747nn3g
Partner, Capital Markets and M&A, Bird & Bird
1moGood stuff 👍