Stripe’s Post

While this sounds impressive in theory, our experience with Stripe Radar has been quite different. We've been facing a significant number of false positives on our account, including unnecessary 3DS prompts and other erroneous blocks that are bottlenecking our revenue. These fraud prevention measures seem overly aggressive and, in practice, are creating more friction for legitimate customers. We need a better way to manage fraud without compromising real transactions. Is there a solution to reduce false positives and streamline this process?

I want to share a frustrating experience with Stripe to warn others, especially small business owners. My company, which has had no chargebacks, refunds, or disputes, recently had its account abruptly closed by Stripe with no valid explanation. They’ve also frozen $190,000 of our funds for 120 days—money we need to operate and grow. I’ve reached out repeatedly, only to be met with vague responses and a lack of transparency. Small businesses like mine rely on fair and reliable partners, and this kind of treatment is unacceptable. I feel compelled to warn others, particularly in underrepresented communities, to be cautious when working with Stripe.

Wow! Amazing work!

Stephane Wrembel (Maplewood NJ) wrote : Guys, never ever, ever, ever use them if you can avoid it! They’re a third party with a company who owes me money. I love the company I’m working with, but stripe has been holding my money for over a month, whatever I do is not working, I spent 3x30mn-60mn on the phone, tons of emails proving who I am, photos of my IDs, incorporations papers of my business, and still, they can wire me my hard earned money! I need it to run my festival, you have NO IDEA how frustrating it has been. This is the worst business experience I’ve ever had, the worst customer service I’ve ever encountered, please, if you ever consider using a third party for your business to do transactions, AVOID STRIPE AT ALL COSTS!

I’m reaching out in desperation after weeks of frustration with Stripe’s handling of my account. My business funds have been frozen under claims of "unauthorized payments," yet I have received no clear evidence or explanation to substantiate these allegations. Here’s what has happened: I’ve sent 2-3 emails daily for over a week seeking clarification and resolution. The initial responses only said, "We’ll respond in 2-4 business days." After more than 20 emails, I finally received a single reply stating that Stripe would hold the money without further explanation or an opportunity for appeal. Since that email, I have continued reaching out every day, yet I’ve received no response from Stripe. This situation has left both my business and my customers in an impossible position. The funds are neither available to me nor refunded to the customers. At the very least, Stripe should refund the money back to the original cardholders—it’s a simple and fair solution that would resolve the issue for all parties. I’m asking for your help in getting this resolved quickly. I’ve been a legitimate business operating in good faith, and this lack of communication and transparency is completely unacceptable.

Sridhar A

"I've been waiting for Stripe to release my funds for over a year and a half! Their business model: Collect payments → Freeze accounts → Ignore merchants → Profit from their money! I believe they hold funds to earn interest on them—it breaches financial regulations and is completely immoral. Thinking about using Stripe? Think again, unless you enjoy watching your hard-earned money vanish into their ‘policies’! 🚨👀 #StripeScam"

An interesting read, and (per comments) still room for improvement in the model behind it yet a good step forward! Props to the support group chiming in to help customers chiming in on this thread!

An incredible achievement in battling fraud! With global fraud rates rising, it’s inspiring to see Stripe’s proactive approach in adapting to evolving threats.