Stuart Payne’s Post

In our post-Covid world, digital technology is an essential component of the Customer Journey. Without it, the process by which a customer interacts with an organisation becomes jumbled and disjointed, leaving customers disengaged. As technology advances, customer expectations increase. Did you know 67% of people say their customer expectations are higher than ever? To meet modern demands, organisations need to move away from their traditional legacy systems and level up. To maximise customer engagement, organisations need a platform that integrates every stage of the Customer Journey. By collaborating with experienced digital partners like Neo Technology, organisations can build seamless, secure and efficient platforms that engage clients and build trust with their data, money, and business. ➡ Contact us today to talk about how we can help you with this :) Download our guide - https://lnkd.in/eFkMQR3J #technologysolutions #customerexperience #customerengagement #data #socialhousing #housingassociations

Data is Power: Transforming CX with Insights In today’s business landscape, the mantra "data is power" rings true. Without it, CX teams can't gain the insights needed to drive their actions. Discover how BespokeCX can help you harness the power of data for transformative experiences. Explore the solution in our blog: https://lnkd.in/dxTEcjg5 #DataDriven #CXInnovation #CustomerIntelligence #BespokeCX

💬 #Quoteoftheday: “What we saw in our customer base was that people need more than just software. Our customers need from us expertise, experience and knowledge to build those solutions that they have the vision for. And coupling expertise with software has allowed us to deliver a value faster, more effectively and ultimately producing a better experience for the customer” - Andrew Bosma, CTO, OQLIS. The Data Insights People. 🌟🌟🌟 For a Data Intelligence partnership your business will benefit from exponentially, reach out to us! hello@oqlis.com   #DataIntelligence #DataAnalytics #CX #CustomerExperience

#People, process and organisation are the keys to becoming more data-driven. Learn to deliver exceptional customer experience with enhanced digital channels and skills that instill a culture of #innovation and #agility. Read more: https://lnkd.in/g78k2N2T #culture #data #digitaltransformation #digital #customerexperience 

📈 From identifying operational inefficiencies to optimizing customer journeys, today’s massive pool of customer data holds immense value for businesses, but it doesn’t always guarantee success. With data silos, poor data quality, and a lack of analytical skills still impacting a third of CX teams today (https://ow.ly/92fl50QQFmS), some organizations struggle to make the most out of the influx of customer information to gain insights into their performance. 💡 To overcome these challenges, businesses need to ensure the availability of their data throughout their organization and institute rigid processes that guarantee high-quality output. 📖  Read our latest article to learn more about the steps CX teams should take to get started: https://ow.ly/SpWK50QQFmT #CX #DataAnalytics #DigitalTransformations #eClerxCustomerOperations

Fintechs and traditional institutions are giving financial services a run for their money. Winning customer trust is crucial in this competitive landscape. However, data silos in contact centers can create blind spots in the customer journey, resulting in a disjointed experience. To tackle this issue, smart organizations are utilizing customer journey analytics. This approach supports CX, analysis, and service teams to uncover actionable insights, quantify success, and improve both CX and business performance. Learn how to read in-journey signals from customers and deliver powerful experiences that foster trust, loyalty, and long-term relationships in the definitive guide to customer journey analytics in financial services. Download the guide >> https://lnkd.in/gCTPd_-M Tilak Antony Taehui Park Melanie Mingas Leila Hawkins #CustomerJourneyAnalytics #FinancialServices #CX #DataAnalytics

DATA DATA EVERYWHERE Digital technology and data play crucial roles in every aspect of life, including customer service. Data-driven customer service is now helping many brands grow. Let's find out how! Data-driven customer service brings many key benefits. Companies can spot problems before they get bigger, allowing them to fix issues early and make customers happier. This enables more personalized support & Real-time data helps customer service teams make better decisions, speeding up response times and improving the quality of help. Analyzing data also makes it easier to use resources efficiently and helps companies better understand and meet customer needs. #DataDriven #CustomerService #ProactiveSupport #PersonalizedService #CustomerInsights #Efficiency #CustomerExperience #CX

Dive into how combining big data, artificial intelligence, and databases revolutionizes business operations. They empower organizations to make smarter decisions, optimize efficiency, and deliver unparalleled customer value. From boosting operational efficiency to enhancing customer satisfaction and beyond, discover the endless possibilities and learn how to navigate the challenges on your path to innovation. 🔍 Read our article to explore the transformative impact of these technologies and the steps to harness their full potential for your business https://lnkd.in/gvG-xjZb #cybersecurityawareness #itsupport #itservices #anaheimbusiness

In today’s fast-paced world, customer experience is the key differentiator. At the heart of this transformation lies text and speech analytics, a game-changer for contact centers. Here’s why: 1️⃣ Enhanced Customer Experience: By analyzing customer interactions, we can identify common pain points and proactively address them, leading to happier customers and increased loyalty. 2️⃣ Boosted Agent Performance: Real-time analytics provide immediate feedback, helping agents improve their skills and deliver top-notch service consistently. 3️⃣ Operational Efficiency: Analytics help identify bottlenecks and optimize processes, ensuring that resources are used effectively and operations run smoothly. 4️⃣ Compliance and Quality Assurance: Continuous monitoring ensures adherence to regulatory standards and company policies, maintaining high service quality. 5️⃣ Strategic Insights: Gain valuable insights into market trends and customer preferences, driving informed decision-making and strategic planning. Implementing these tools isn’t just about technology—it’s about fostering a culture of data-driven excellence. By training and supporting our teams, integrating analytics into our workflows, and continuously refining our approach, we can unlock immense value and elevate our customer service to new heights. #CustomerExperience #ContactCenter #SpeechAnalytics #TextAnalytics #CustomerService #DataDriven #Innovation

📈 From identifying operational inefficiencies to optimizing customer journeys, today’s massive pool of customer data holds immense value for businesses, but it doesn’t always guarantee success. With data silos, poor data quality, and a lack of analytical skills still impacting a third of CX teams today (https://ow.ly/92fl50QQFmS), some organizations struggle to make the most out of the influx of customer information to gain insights into their performance. 💡 To overcome these challenges, businesses need to ensure the availability of their data throughout their organization and institute rigid processes that guarantee high-quality output. 📖  Read our latest article to learn more about the steps CX teams should take to get started: https://ow.ly/SpWK50QQFmT #CX #DataAnalytics #DigitalTransformations #eClerxCustomerOperations