sujata saini’s Post

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Driven Data Analyst: Data Analysis/Modeling/Visualization,Finance,Insights,Dashboards,Metrics,Business Intelligence/PowerBI/SQL/Excel

🚀 Exciting Update! As a virtual intern at PwC, I'm thrilled to showcase the outcomes of our recent customer retention project for PhoneNow. 📊 Project Achievements: Churn Analysis Success: Delving into the dynamics of customers who left within the last month, uncovering valuable insights to inform strategic decisions. 🕵️♂️ Holistic Customer Profiles: Mapping out the diverse services PhoneNow customers have embraced – from phones to tech support. Crafting strategies for lasting engagement across these touchpoints. 💻📱 Comprehensive Account Insights: Presenting a 360-degree view, including customer longevity, contract details, billing preferences, and ticket analysis to enhance overall customer experience. 📅💳🎫 Demographic Understanding: Leveraging demographic insights – gender, age range, and family dynamics – to humanize our approach and tailor services to diverse customer needs. 👨👩👧👦🌐 Thrilled to have actively contributed to shaping strategies that ensure customer satisfaction at PhoneNow during my virtual internship at PwC. Check out the project https://lnkd.in/gUqMBQzR. Watch this space for more updates as we continue to refine our approach based on data-driven insights! 💡📈 #CustomerRetention #DataAnalysis #ProjectHighlights #VirtualInternship #PwC #LinkedInUpdate

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