Sumit Saxena’s Post

"The goal [of CX] is to make the brand lovers louder than the brand haters" - Dan Gingiss What transforms a mundane customer interaction into a memorable experience? In the latest episode of "The CX Files," Dan Gingiss, the maestro of memorable customer interactions, pulls back the curtain on his WISER framework for winning CX. And we deep dive into the first element- Wit in CX. And it's not about cracking jokes; it's about crafting connections. Dive into our conversation where we decode how to turn your brand’s fans into vocal superstars, drowning out the dissenters in the chorus. If you're looking for ways to jazz up your customer interactions, this episode is your backstage pass! Tune in and let's hit the high notes of customer experience together. https://lnkd.in/diVWfuHQ