Summit Hotels & Resorts’ Post

🎖 Hospitality - creating a welcoming and comfortable environment for guests, ensuring they feel valued and cared for. It involves thoughtful attention to their needs, fostering a sense of warmth and kindness. 🎖 👉 To excel in hospitality, our team at BU Hospitality practices the following: 1. Warm Welcome: Greet guests with a smile and genuine enthusiasm. 2. Attention to Detail: Anticipate needs and personalize experiences. Small gestures like remembering a guest's name or preferences can make a big difference. 3. Excellent Communication: Listen actively, respond promptly, and maintain a friendly, professional tone. 4. Problem-Solving: Address any issues swiftly and effectively, turning potential problems into positive experiences. 5. Cleanliness and Comfort: Ensure the environment is impeccably clean and comfortable. 6. Positive Attitude: Maintain a cheerful demeanor, even under pressure. 7. Continuous Improvement: Seek feedback and continuously strive to enhance the guest experience. ➡ By embodying these principles, you create memorable and positive experiences, making guests feel truly welcomed and appreciated. ⬅ Cheers!!🥂 #hospitality #happyclient #happyclients #welcome #ExcellentCommunication #PositiveAttitude #ContinuousImprovement

The Magic is in the Details! # In hospitality, it's the little things that make a big difference. 🌼 Whether it's a warm smile, a thoughtfully placed pillow, or a timely cup of tea, these small gestures speak volumes. As hosts, it's our job to anticipate and fulfil needs that our guests might not even express. 🛎️✨ Here are a few reasons why focusing on the details matters: Creates Memorable Experiences: A personal touch can turn a simple stay into an unforgettable memory. Builds Strong Connections: Attentiveness shows guests that they are valued and appreciated. Enhances Comfort and Satisfaction: Addressing unspoken needs ensures a seamless and pleasant experience. Encourages Loyalty: Guests who feel cared for are likelier to return and recommend. Let’s make every moment special by paying attention to the little things. 🌟💕 #Employee_Expeirence #Between_forks #Hospitality #GuestExperience #AttentionToDetail #CustomerService #MakingMemories #HospitalityMagic #GoingAboveAndBeyond

Ways to show Empathy as a Hospitality professional. 🔸Active Listening: listen attentively, seeking to understand guests' desires, concerns, and preferences. 🔸Non-Verbal Cues: We pay attention to body language and emotions, responding with empathy and compassion. 🔸Personalized Experiences: We go the extra mile, remembering small details and creating customized experiences that touch the hearts of our guests. We build trust, making guests feel seen, heard, and valued. This does not go without some benefits, here are some; 🔸Guest Satisfaction and Loyalty 🔸Empathy builds strong connections 🔸 Positive Work Environment through an enhanced teamwork amongst staff members 🔸 Helps in resolving complaints. 🔸 Also helps in addressing guest concerns effectively. Empathy has the power to transform ordinary moments into extraordinary memories. Together, we can create an environment where guests feel truly cared for and cherished. What other ways can you show Empathy in your field.... Are they beneficial.... lets continue on the comments. #Empathy #Hospitality #serviceedge

Creating unforgettable moments is an art. Are you an artist in the hospitality realm? 🏨✨ In the bustling world of hospitality, every interaction, every smile, and every detail contributes to the tapestry of a guest's experience. It's these nuances that transform a stay from satisfactory to extraordinary. If you're someone who thrives on crafting these memorable encounters, I'm eager to connect with you. The hospitality industry is a dynamic stage, and guest retention is the standing ovation we all strive for. It's not just about the thread count in the sheets or the garnish on the plate; it's about the warmth in the greeting and the genuine desire to go above and beyond. Your expertise in creating these experiences is invaluable. I'm on the lookout for passionate professionals who understand that my clients guests aren't just looking for a place to sleep—they're seeking stories to tell. Whether you're a front desk virtuoso, a culinary maestro, or a behind-the-scenes hero, your role is crucial in the symphony of guest satisfaction. Let's discuss how your unique skills can elevate customer service to new heights. Together, we can ensure that every guest leaves with a longing to return, not just for the comfort my clients provide but for the memories you help create. Drop a comment, share your thoughts, or simply hit 'like' if you believe in making every guest's stay unforgettable. Let's revolutionize the guest experience, one stay at a time. #Hospitality #GuestExperience #HotelIndustry

🔹 Excited to share a years ago experience from my role in the cinema industry! Encountering a disgruntled guest in the hospitality industry is a challenge we all face. years back, i had a guest who arrived with a less-than-pleasant demeanor. Here's how i handled the situation and what i learned: Active Listening: I listened attentively to the guest's concerns, allowing her to fully express her frustrations. Empathy: Understanding the guest's perspective was crucial. I empathized with her situation, acknowledging her feelings and validating her concerns. Remain Calm and Professional: It's was important i maintain a composed demeanor and speak in a calm, respectful tone. This helps de-escalate the situation and fosters a sense of trust. Solution-Oriented Approach: Instead of dwelling on the issue, i focused on finding a solution that would meet the guest's needs and expectations. Follow-Up: After resolving the issue, i followed up with the guest to ensure her satisfaction and to express the brand gratitude for her feedback. Expectations from such guest can vary, but patience, understanding, and a commitment to excellent guest experience is key. By addressing her concerns promptly and effectively, i did turned a negative experience into an opportunity to exceed expectations. Our model for handling disgruntled guest not only resolves immediate issues but also aims to turn their experience around, encouraging them to return. Building genuine connections and providing exceptional service can leave a lasting impression, ultimately leading to repeat visits and positive word-of-mouth referrals. #HospitalityManagement #GuestServiceExcellence #ProblemSolving #GuestExperience #ReturnVisits

1. "Always greet guests with a smile and a warm welcome, setting the tone for a memorable stay." 2. "Anticipate guests' needs, exceeding expectations and turning moments into memories." 3. "Foster a culture of empathy and understanding, ensuring every guest feels valued and respected." 4. "Take ownership of guest issues, resolving them promptly and professionally to ensure satisfaction." 5. "Consistently deliver personalized experiences, tailoring services to meet individual preferences." 6. "Maintain a clean and safe environment, paying attention to details that matter most to guests." 7. "Communicate effectively with colleagues, ensuring seamless collaboration and exceptional service." 8. "Embody the spirit of hospitality, treating guests like family and making them feel at home."

🎯 How One Unusual Guest Request Taught Me the Power of Personalization A few years ago, a guest at our hotel asked for something I’d never heard before: a specific brand of pillow they'd grown attached to. We didn’t have it in stock, but instead of saying "no," we got creative. The team sourced the pillow from a local store and had it waiting in their room by the time they arrived. Their reaction? Pure delight. That moment taught me a critical lesson about guest experience: It's not just about providing what's expected but going beyond the norm to create unforgettable moments. 💡 In hospitality, small details often leave the biggest impressions. How have you turned a challenge into an opportunity for guest satisfaction? 👇 Share your stories in the comments! #GuestExperience #HospitalityHeroes #HotelManagement #CustomerDelight #Personalization

The Heart of Hospitality: Empathy** In the world of hospitality, empathy isn’t just a skill—it's the essence of our service. Every guest that walks through our doors brings a unique story and set of needs. Our job is to understand and connect with them on a deeper level, making their experience not just pleasant but truly memorable. When we take the time to listen, to recognize and address the unspoken needs of our guests, we create moments of genuine connection. It’s these moments that transform an ordinary visit into an extraordinary experience. Here’s to embracing empathy in every interaction and making every guest feel valued and understood. #Hospitality #Empathy #CustomerService #GuestExperience #HeartOfService

🏨 The Heart of Hospitality: Making Every Guest's Day Brighter ✨ There's something truly magical about the world of hospitality. For me, it's the joy of seeing the happiness on a guest's face, that feeling when you know you've made someone's day a little better. It's the small moments that truly define why I love what I do. From a warm welcome to ensuring a smooth check-in process, each interaction holds the potential to create a memorable experience. The best part? It's the immediate gratification of seeing a smile or receiving a heartfelt "thank you" that truly makes my day. It's about going that extra mile to exceed expectations and leave a lasting positive impression. These moments remind me why I'm passionate about this industry and why I believe in the power of exceptional customer service. I'd love to hear from you all! What's your favorite aspect of hospitality? What moments brighten your day? Let's share our experiences and celebrate the beauty of creating memorable guest experiences together! #Hospitality #CustomerService #GuestExperience #FrontOffice #HotelLife #MakingMemories #Smile #PassionForHospitality #Positivevibes #ShareYourStory #Commentforbetterreach #Likeandshare #Hospitalityindustry

Tip for Tuesday: Personalized Hospitality 🌟 From warmly greeting guests by name to customizing their experience based on their preferences, every detail counts! 🛎️ Whether it's remembering their favourite drink or surprising them with a thoughtful gesture, personalization creates unforgettable moments that leave a lasting impression. 🍸 Anticipating their needs and actively seeking feedback further enhances their experience, ensuring each guest feels valued and appreciated. So, embrace the magic of personalization and turn every stay into a truly special one! 🎩✨ #TuesdayTip