Summit Hotels & Resorts’ Post

View organization page for Summit Hotels & Resorts, graphic

8,821 followers

The magic of hospitality isn't just in providing services; it's in creating experiences that make people feel special. 5 secrets to exceptional hospitality: 1. Personal Connection: Know your guests. A genuine smile and remembering their names go a long way. 2. Anticipate Needs: Don’t just react to requests; predict what your guests might need before they ask. 3. Attention to Detail: The little things matter. From the presentation of a meal to the cleanliness of the space. 4. Consistent Quality: Delight your guests each time they visit with impeccable standards and service. 5. Empathy and Patience: Understand your guests' emotions and respond with kindness and patience. Remember, a positive experience can start with a simple gesture. What's one gesture that has made a lasting impact on you during a stay? Share your story in the comments 👇 #hospitality #service #experience #learnings #work

NOUFAL M

"Passionate Spa Manager at Tattva Wellness | Elevating Guest Experiences | Wellness Enthusiast | Driving Excellence in Spa Operations & Customer Satisfaction"

3mo

I'll keep this in mind

Like
Reply

Thanks for sharing

Like
Reply
See more comments

To view or add a comment, sign in

Explore topics