Support EXP’s Post

CU Today reporting on a narrowing of the satisfaction gap for CUs and banks as measured by the American Customer Satisfaction Index. I’m concerned, however, that this narrowing is not attributed to CUs’ gains in digital experience—rather a return to in-person activity post-COVID and the satisfaction associated with those personal interactions.

We examine the potential impacts from the ACCC deposits inquiry and what banks should start to consider : 1. Emphasizing customer engagement  2. Creating innovative deposit offerings to attract new customers  3. Promoting ethical practices for increased customer retention 

Consumers became less pleased in the last year with how online-only banks handled their complaints. Javelin's Dylan Lerner says that while drops in sentiment can imply that banks aren't serving clients as well as they had been, certain wrinkles in gauging customer satisfaction can complicate findings. Factors like inflation, being an election year, and rising consumer expectations can lead to general customer dissatisfaction. Read more in American Banker: https://lnkd.in/eca9dzFC

Exciting news for 2024: We’re the highest-rated bank in Forbes’ newest list of the top 300 U.S. Companies for customer service. “We believe the message is resonating: Regions is here to be more than just a bank; our focus is to truly help consumers and businesses chart a personalized path to financial confidence.” The 2024 Forbes Best Customer Service list, created in partnership with HundredX, honors the top 300 companies and brands that customers say best meet their needs in customer-service categories such as knowledge and attitude of staff, speed of service, and handling of returns. Learn more about the honor: https://bit.ly/4dxxyhM

Exciting news for 2024: We’re the highest-rated bank in Forbes’ newest list of the top 300 U.S. Companies for customer service. “We believe the message is resonating: Regions is here to be more than just a bank; our focus is to truly help consumers and businesses chart a personalized path to financial confidence.” The 2024 Forbes Best Customer Service list, created in partnership with HundredX, honors the top 300 companies and brands that customers say best meet their needs in customer-service categories such as knowledge and attitude of staff, speed of service, and handling of returns. Learn more about the honor: https://bit.ly/40hA1do

Exciting news for the start of 2024: We’re the highest-rated bank in Forbes’ newest list of the top 300 U.S. Companies for customer service. “We believe the message is resonating: Regions is here to be more than just a bank; our focus is to truly help consumers and businesses chart a personalized path to financial confidence.” The 2024 Forbes Best Customer Service list, created in partnership with HundredX, honors the top 300 companies and brands that customers say best meet their needs in customer-service categories such as knowledge and attitude of staff, speed of service, and handling of returns. Learn more about the honor: https://bit.ly/4a9V97l

Exciting news for the start of 2024: We’re the highest-rated bank in Forbes’ newest list of the top 300 U.S. Companies for customer service. “We believe the message is resonating: Regions is here to be more than just a bank; our focus is to truly help consumers and businesses chart a personalized path to financial confidence.” The 2024 Forbes Best Customer Service list, created in partnership with HundredX, honors the top 300 companies and brands that customers say best meet their needs in customer-service categories such as knowledge and attitude of staff, speed of service, and handling of returns. Learn more about the honor: https://bit.ly/4bam8R9

Exciting news for 2024: We’re the highest-rated bank in Forbes’ newest list of the top 300 U.S. Companies for customer service. “We believe the message is resonating: Regions is here to be more than just a bank; our focus is to truly help consumers and businesses chart a personalized path to financial confidence.” The 2024 Forbes Best Customer Service list, created in partnership with HundredX, honors the top 300 companies and brands that customers say best meet their needs in customer-service categories such as knowledge and attitude of staff, speed of service, and handling of returns. Learn more about the honor: https://bit.ly/3Yh5V7a

Exciting news for the start of 2024: We’re the highest-rated bank in Forbes’ newest list of the top 300 U.S. Companies for customer service. “We believe the message is resonating: Regions is here to be more than just a bank; our focus is to truly help consumers and businesses chart a personalized path to financial confidence.” The 2024 Forbes Best Customer Service list, created in partnership with HundredX, honors the top 300 companies and brands that customers say best meet their needs in customer-service categories such as knowledge and attitude of staff, speed of service, and handling of returns. Learn more about the honor: https://bit.ly/3SC1ORv

Exciting news for the start of 2024: We’re the highest-rated bank in Forbes’ newest list of the top 300 U.S. Companies for customer service. “We believe the message is resonating: Regions is here to be more than just a bank; our focus is to truly help consumers and businesses chart a personalized path to financial confidence.” The 2024 Forbes Best Customer Service list, created in partnership with HundredX, honors the top 300 companies and brands that customers say best meet their needs in customer-service categories such as knowledge and attitude of staff, speed of service, and handling of returns. Learn more about the honor: https://bit.ly/4a65OQd