SupportNinja’s Post

‘Service Operations as a Platform’ - Supercharging your organisation for digital customer demand 🚀 This paper delves into the hurdles encountered by Service Operations teams and introduces a ground-breaking perspective on their approach. 💡 Find out how to embrace a "platform approach" to empower operational teams in supporting this revolutionary change! 👉 Download your FREE copy today https://lnkd.in/eEKQYc6M #ServiceOperations #Innovation #PlatformApproach #TeamTransformation

Service Operations as a Platform.... Has this captured your attention? :-) In all seriousness, we have created a really helpful paper here that will challenge the status quo and enable you to consider the approach that you need to take to move things forward in your business... I really don't think that you will be disappointed so go ahead and download the paper today #serviceoperations #innovation #platformapproach #teamtransformation

‘Service Operations as a Platform’ - Supercharging your organisation for digital customer demand 🚀 This paper delves into the hurdles encountered by Service Operations teams and introduces a ground-breaking perspective on their approach. 💡 Find out how to embrace a "platform approach" to empower operational teams in supporting this revolutionary change! 👉 Download your FREE copy today https://lnkd.in/e_6Vwxmc #ServiceOperations #Innovation #PlatformApproach #TeamTransformation

Do you know how much invisible delays can impact your customer experience? At Sia Partners, we're dedicated to helping you eliminate unnecessary delays in your operating processes and significantly elevate the experiences you provide to your customers. 🌟 Case Study Spotlight: Sia Partners collaborated with a UK utility provider to deliver transformational change. We reduced customer wait times by 95% by identifying and eliminating operational delays to an application process—without adding extra resources or costs, and without disrupting other business activities. 💡 The path we took to achieve this: Operational Triage Teams: We led empowered teams to swiftly resolve cross-functional issues. Data-Driven Insights: Integrated the right data points to feed the new process. Comprehensive Coaching: Provided thorough coaching and support for a successful, large-scale rollout. 👉 Let’s discuss how we can refine your processes to add more value to your customer journey. #CustomerExperience #OperationalEfficiency #BusinessTransformation #SiaPartners

😍 A masterpiece of skill that transcends the medium.😍😍 --- ⏩ https://lnkd.in/ggYebbvE 📢 10 Key Obstacles to Overcome When Upgrading Your Customer Support System 🔰 Upgrading your customer support system can feel overwhelming, but it doesn't have to be! By keeping your team's needs in mind and focusing on features like flexibility, data insights, and ease of use, you can choose a platform that helps you solve problems today and grow your business tomorrow. Remember, happy customers are the key to success, and a modern customer support system is an investment in your company's future. #customerservice, #customersupport, #CX, #customerhappiness, #customersuccess, #futureofwork, #businessgrowth, #businesstransformation, #digitaltransformation, #techupgrade, #workflowautomation, #businessefficiency, #AIincustomerservice, #datascience , #userfriendly Video Courtecy : Tansu Yegen

Simple. Smart. SAPnative = #NeptuneDXP Listen to our customers tell their success stories and read how we helped companies to digitize. https://lnkd.in/evWx37Pb

At Linking Integrating, we understand that technology is not just about transformation; it's the backbone of seamless operations and meaningful customer relationships. 🚀 Ready to redefine your business narrative? Let's discuss how technology can work wonders for you https://lnkd.in/gePzBedp 🌐 #TechInnovation #OperationalExcellence #CustomerCentricity #LinkingIntegrating

Last week, we explored the significance of end-to-end technology partnerships in driving customer satisfaction and revenue growth, highlighting their positive influence on businesses. 🤝 This week, we explore the essence and significance of partnerships in "Navigating the Tech Landscape: An Insightful Guide for SMBs, and share how an accounting firm successfully achieved their goals by partnering with an end-to-end technology provider. 🔍 Understanding End-to-End Tech Partnerships 🌟 Why Comprehensive Collaboration? 💡 Real-World Impact: A Case Study ⚙️ Why This Matters for Your Business? #techpartnerships #smbgrowth #innovation #digitaltransformation #skywalkInnovations

Day 22: Bridging the Gap – Adapting Customer Support for Tech and Non-Tech Users Staying ahead of trends is crucial for success in customer support, especially in a world that's constantly evolving. Here's how I adapt: ● Embrace Innovation: Like in my recent experience during a women’s meeting where some elderly participants struggled with receiving information through our digital platform, I’ve learned the importance of adopting new technologies while also being mindful of those who are still adjusting. In customer support, this means using innovative tools while ensuring no one gets left behind. ● Stay Informed: I keep up with industry developments and recognize the need to blend traditional methods with modern solutions—especially for customers or users who are not as tech-savvy. ● Continuous Improvement: Regularly refining my approach ensures that I stay flexible. Just like I found a solution to communicate effectively with both tech users and non-tech users, adapting to meet diverse customer needs is key. What trends are shaping your approach to customer support? #CustomerSupport #FutureTrends #VirtualAssistant #Innovation #TechAdaptation #InclusiveSupport

CoSupport AI’s success in transforming Softorino’s customer support is highlighted in a recent case study — read the full story to discover how CoSupport AI can drive similar results for your business.