Survicate’s Post

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The unskippable ads to streaming platforms, the removed headphone jack to wireless headphones, the impossible in-game challenges to payable power-ups. Some create new problems for clients intentionally, others do it by accident. Once in a while, the new feature you’ve introduced may end up creating problems your clients didn’t have in the first place. As Dan Leitão says, the emerging customer needs can be either positive or negative. But one thing's for sure—product development is rarely straightforward. 🥴

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