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User safety is of the utmost importance to social media platforms. That's why they turned to us when this platform failed to respond promptly to complaints. Sutherland helped the platform enhance user safety by implementing a robust framework for the recruitment and onboarding of agents. Not only this, but our wellness program ensured agents still reported high e-SAT scores, despite the offensive content they regularly dealt with. ✅ Our #ContentModeration services succeeded in accelerating case resolutions, whilst maintaining agent satisfaction. Want to know more about how we did it? Read the full case study here 👉 https://bit.ly/3We81Vq

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This is fantastic, Ensuring user safety while maintaining agent well-being is no small feat.

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