Sutherland’s Post

Transforming the Airline Industry: A Deep Dive into AI and Customer Service with SAS and Sutherland.  We are proud to unveil our newest episode of In Conversation with CCW Europe! This time, we go beyond the surface to explore the intricacies of the Scandinavian Airlines and Sutherland partnership. Key takeaways from this episode include: ⚡ The strategic challenges that SAS encountered before enlisting Sutherland's expertise ⚡ The fundamental steps for cultivating and embedding a digital-first culture ⚡ In-depth analysis of the AI solutions revolutionizing customer interactions ⚡ Advanced segmentation and personalization techniques being implemented ⚡ The meticulous approach towards aligning every decision with their overarching transformation goals ⚡ Lessons learned and potential pivots if given the opportunity to start afresh This authoritative discussion with Sutherland's Naveen Mehta and SAS - Scandinavian Airlines' Mattias Helgesson & Andreas Broberg Henning, hosted by Simon Hall, is essential listening for leaders and professionals eager to stay ahead in the evolving customer service landscape within the airline sector. 🎧 Don’t miss out on this insightful episode – listen now: https://lnkd.in/gTMgiQhv #SutherlandTravel #Airlines #Travel #AI #CCWEurope

Revolutionizing Air Travel: Air Europa's Data and Gen AI-Driven Digital Strategy In a bold move towards digital transformation, Air Europa is leveraging data and generative AI to enhance its operations and customer experience. Here's a quick overview of their innovative approach: * Enhanced Customer Experience: Utilizing data analytics and AI to provide personalized services and improve customer satisfaction. * Operational Efficiency: Implementing AI-driven solutions to streamline operations, reduce costs, and increase efficiency. * Data-Driven Decision Making: Harnessing the power of big data to make informed decisions and stay ahead in the competitive airline industry. * Future-Ready Technology: Investing in cutting-edge technology to remain agile and responsive to market changes. As Air Europa embraces data and generative AI to enhance its services, how do you think these technologies will shape the future of travel for passengers and airlines alike? Read more here: https://lnkd.in/egax9MzW #DigitalTransformation #AI #DataAnalytics #AirlineIndustry #Innovation #AirEuropa

TMRE @Home is next week. Make sure you sign up to our exciting session with our Co-Founder Pascal de Buren. 🛩️ Event: Legroom is overrated! Secrets AI can tell from airline customer feedback 🕛 Date & Time: Wednesday, 1 May 2024, 12:00pm - 12:20pm Join us for a focused session where we analyze airline customer feedback using AI. Discover hidden insights that drive customer satisfaction, such as the importance of flight punctuality > legroom. Learn how AI and traditional statistics combine to uncover actionable results. Don't miss out! #AIDataAnalysis #CustomerSatisfaction #FlightInsights #TMREHome https://lnkd.in/exRCeiP8

I'll be the first to admit that airline customer support is one of the more frustrating experiences, especially when you are faced with delays, cancellations, expensive changes, important timeslines, etc. Learning about the advancements that AI is making in the travel industry is so encouraging as a customer and incredibly exciting as a CX marketer. If you share even a remote interest in the future of customer experience for airlines, hotels, and beyond, I highly recommend joining this upcoming webinar.

There is a ton of excitement as we look ahead to our inaugural Skift Data + AI Summit next Tuesday, June 4 in New York City. Join us as we hear how some of the larger themes and advancements in AI are impacting travel: from big players – including Microsoft, United Airlines, Expedia, Kayak, KLM, Destination Canada, and more – to gamechanger companies like NLX, Plum Guide, and Winnow. We will unpack what they have launched, how they think about the data needs and challenges across travel, and their tactical approaches to implementation. CC: Drew Pinto Jason Birnbaum Rajesh Naidu Shane O'Flaherty Gilad Berenstein Chris Hemmeter Kurien Jacob Meaghan Ferrigno Matthias Keller Marilyn Markham Matthijs Kieskamp Andrei Papancea Graham Foulds Stephanie Daniel Marc Zornes Anna Jaffe Nitin Sood and of course our Skift team Sarah Kopit Dennis Schaal Sean O'Neill Seth Borko Justin Dawes Jeremy Kressmann Alison McCarthy Rafat Ali and advisor Vivek Bhogaraju Our event is intentionally about DATA-first, and a core theme throughout is that AI is only as good as the data that powers it. Looking beyond any hype cycles, we'll see what people are really building and why it matters. Don't miss out. There are a limited number of tickets remaining for this inaugural event. https://lnkd.in/egGFaZA2

PROS is thrilled to be part of Aviation Festival Asia this year, and what an extraordinary experience it has been so far! Highlights & Insights from #AviationFestAsia 2024: ✈️ Michael Wu PhD's AI Workshop: A deep dive into the transformative power of #AI, offering insights and practical applications that are shaping the future of the airline industry. ✈️ Suren Gunatillake’s CMO Panel Discussion: An engaging and enlightening conversation on the evolving role of offer marketing in airline retailing, providing fresh perspectives and strategies. ✈️ Surain Adyanthaya’s Keynote on AI-driven Revenue Optimization and Offer Creation: A compelling presentation highlighting how AI is revolutionizing airline retailing, enhancing customer experience, and driving revenue generation. At PROS, we're passionate about leveraging AI to redefine modern airline retailing. This event has been a fantastic platform to share our insights, learn from industry leaders, and engage in meaningful discussions about the future of aviation. A huge thank you to everyone who has joined us, shared their thoughts, contributed to the dialogue, and met with the team here at the PROS booth. Let's continue to innovate, inspire, and lead the way in transforming the airline industry together. Learn more about how PROS is leveraging AI to revolutionize airline retailing: http://ms.spr.ly/6049cTenc #PROSatAFA24 #PROSai #AirlineArtificialIntelligence #AirlineRetailing #AirlineInnovation #PROS

PROS was thrilled to be part of Aviation Festival Asia this year, and what an extraordinary experience it was! Highlights & Insights from #AviationFestAsia 2024: ✈️ Michael Wu PhD's AI Workshop: A deep dive into the transformative power of #AI, offering insights and practical applications that are shaping the future of the airline industry. ✈️ Suren Gunatillake’s CMO Panel Discussion: An engaging and enlightening conversation on the evolving role of offer marketing in airline retailing, providing fresh perspectives and strategies. ✈️ Surain Adyanthaya’s Keynote on AI-driven Revenue Optimization and Offer Creation: A compelling presentation highlighting how AI is revolutionizing airline retailing, enhancing customer experience, and driving revenue generation. At PROS, we're passionate about leveraging AI to redefine modern airline retailing. This event has been a fantastic platform to share our insights, learn from industry leaders, and engage in meaningful discussions about the future of aviation. A huge thank you to everyone who has joined us, shared their thoughts, contributed to the dialogue, and met with the team here at the PROS booth. Let's continue to innovate, inspire, and lead the way in transforming the airline industry together. Learn more about how PROS is leveraging AI to revolutionize airline retailing: http://ms.spr.ly/6049cTenc #PROSatAFA24 #PROSai #AirlineArtificialIntelligence #AirlineRetailing #AirlineInnovation #PROS

PROS was thrilled to be part of Aviation Festival Asia this year, and what an extraordinary experience it was! Highlights & Insights from #AviationFestAsia 2024: ✈️ Michael Wu PhD's AI Workshop: A deep dive into the transformative power of #AI, offering insights and practical applications that are shaping the future of the airline industry. ✈️ Suren Gunatillake’s CMO Panel Discussion: An engaging and enlightening conversation on the evolving role of offer marketing in airline retailing, providing fresh perspectives and strategies. ✈️ Surain Adyanthaya’s Keynote on AI-driven Revenue Optimization and Offer Creation: A compelling presentation highlighting how AI is revolutionizing airline retailing, enhancing customer experience, and driving revenue generation. At PROS, we're passionate about leveraging AI to redefine modern airline retailing. This event has been a fantastic platform to share our insights, learn from industry leaders, and engage in meaningful discussions about the future of aviation. A huge thank you to everyone who has joined us, shared their thoughts, contributed to the dialogue, and met with the team here at the PROS booth. Let's continue to innovate, inspire, and lead the way in transforming the airline industry together. Learn more about how PROS is leveraging AI to revolutionize airline retailing: http://ms.spr.ly/6049cTenc #PROSatAFA24 #PROSai #AirlineArtificialIntelligence #AirlineRetailing #AirlineInnovation #PROS

PROS was thrilled to be part of Aviation Festival Asia this year, and what an extraordinary experience it was! Highlights & Insights from #AviationFestAsia 2024: ✈️ Michael Wu PhD's AI Workshop: A deep dive into the transformative power of #AI, offering insights and practical applications that are shaping the future of the airline industry. ✈️ Suren Gunatillake’s CMO Panel Discussion: An engaging and enlightening conversation on the evolving role of offer marketing in airline retailing, providing fresh perspectives and strategies. ✈️ Surain Adyanthaya’s Keynote on AI-driven Revenue Optimization and Offer Creation: A compelling presentation highlighting how AI is revolutionizing airline retailing, enhancing customer experience, and driving revenue generation. At PROS, we're passionate about leveraging AI to redefine modern airline retailing. This event has been a fantastic platform to share our insights, learn from industry leaders, and engage in meaningful discussions about the future of aviation. A huge thank you to everyone who has joined us, shared their thoughts, contributed to the dialogue, and met with the team here at the PROS booth. Let's continue to innovate, inspire, and lead the way in transforming the airline industry together. Learn more about how PROS is leveraging AI to revolutionize airline retailing: http://ms.spr.ly/6049cTenc #PROSatAFA24 #PROSai #AirlineArtificialIntelligence #AirlineRetailing #AirlineInnovation #PROS

PROS was thrilled to be part of Aviation Festival Asia this year, and what an extraordinary experience it was! Highlights & Insights from #AviationFestAsia 2024: ✈️ Michael Wu PhD's AI Workshop: A deep dive into the transformative power of #AI, offering insights and practical applications that are shaping the future of the airline industry. ✈️ Suren Gunatillake’s CMO Panel Discussion: An engaging and enlightening conversation on the evolving role of offer marketing in airline retailing, providing fresh perspectives and strategies. ✈️ Surain Adyanthaya’s Keynote on AI-driven Revenue Optimization and Offer Creation: A compelling presentation highlighting how AI is revolutionizing airline retailing, enhancing customer experience, and driving revenue generation. At PROS, we're passionate about leveraging AI to redefine modern airline retailing. This event has been a fantastic platform to share our insights, learn from industry leaders, and engage in meaningful discussions about the future of aviation. A huge thank you to everyone who has joined us, shared their thoughts, contributed to the dialogue, and met with the team here at the PROS booth. Let's continue to innovate, inspire, and lead the way in transforming the airline industry together. Learn more about how PROS is leveraging AI to revolutionize airline retailing: http://ms.spr.ly/6049cTenc #PROSatAFA24 #PROSai #AirlineArtificialIntelligence #AirlineRetailing #AirlineInnovation #PROS