SVAM International Inc.’s Post

How can businesses can prevent another CrowdStrike outage? Read this #techradar article by IGEL's Jason Mafera to learn how IT needs to consider approaching the problem differently. #EUC #endpointsecurity #preventativesecurity

So many Service Management practices at play here. 1. Obviously, service continuity management should have avoided this through the appropriate redundancy, failover, and contingency planning and implementation of measures. 2. Change management should have done a much better job overseeing this change, as well as the Release & Deployment Management process. This should never have seen the production environment. 3. Speaking of which, how is it possible, that this wasn't caught in a test environment before go-live? And who approved this release and this change? 4. This brings me to Supplier Management? What does their contract and their service level agreement say about how both parties' processes integrate from a process, procedure, and management perspective? Where did the joint oversight fail? 5. Did any of the process automations fail? Which tools should have triggered a warning? Who should have been alerted? Not after the fact, but beforehand. 6. And finally, as it most often is the case, it's a people issue. Lack of training and awareness. Lack of discipline. Lack of knowledge and information. Etc. Multiple people dropped the ball. All need to be addressed appropriately. Problem Management, Continuous Service Improvement, and Knowledge Management, will have some busy days ahead. Not to mention adjacent processes such as Information Security Management, Availability Management, (Major) Incident Management, and Configuration Management, to mention a few, all will need to be reviewed and where needed, to be improved as well. I can only imagine the audits this will trigger. And the recertifications of improved services and processes. #FitSM #servicemanagement #ITSM #INTERPROM #APMG

We understand the challenges brought about by the CrowdStrike + Microsoft outage. In response, Trellix CEO Bryan Palma has launched a special customer support initiative to aid CrowdStrike customers facing endpoint restoration issues. Together, we offer solidarity and support during this time of need. Share this resource with any CrowdStrike customers who may benefit from Trellix Support for Those Affected by the Global Tech Outage: https://lnkd.in/g2TzRAk3

Blue screens of death: A deep dive into the Microsoft CrowdStrike outage.: This week we are joined by Caleb Barlow to discuss the legal and policy implications of the CrowdStrike incident. Early last Friday, the Microsoft CrowdStrike outage began due to a faulty update to CrowdStrike's Falcon sensor software on Windows, leading to widespread "blue screens of death." The CrowdStrike IT outage has disrupted 8.5 million devices globally, causing major operational issues. In the US, Delta Air Lines canceled over 3,500 flights due to a crew tracking tool failure, offering waivers to affected customers. #cyber #cybersecurity #cybersecurityjobs #management #technology #innovation #cyberjobs #informationsecurity

Blue screens of death: A deep dive into the Microsoft CrowdStrike outage.: This week we are joined by Caleb Barlow to discuss the legal and policy implications of the CrowdStrike incident. Early last Friday, the Microsoft CrowdStrike outage began due to a faulty update to CrowdStrike's Falcon sensor software on Windows, leading to widespread "blue screens of death." The CrowdStrike IT outage has disrupted 8.5 million devices globally, causing major operational issues. In the US, Delta Air Lines canceled over 3,500 flights due to a crew tracking tool failure, offering waivers to affected customers. #cyber #cybersecurity #cybersecurityjobs #management #technology #cyberjobs #innovation #informationsecurity

New blog covering the steps we are taking to help customers during the CrowdStrike outage https://lnkd.in/dxXrMycM

Microsoft's recent blog post revealed that the CrowdStrike update impacted 8.5 million Windows devices, less than 1% of all Windows machines. Surprisingly, a major disruption originated from just 1% of Windows devices. This incident serves as a stark reminder of the fragility of our supply chain system. From the challenges posed by COVID-19 to the recent Red Sea diversions and now CrowdStrike, the world of trade must prioritize building redundancies to ensure resilience. #SupplyChain #ITFailures #Redundancy

New blog covering the steps we are taking to help customers during the CrowdStrike outage https://lnkd.in/gsU4CZmy

I try not to overrotate on the recent Crowdstrike incident, but I will reiterate some of my earlier remarks. This is about Crowdstrike customers and or the industry as a whole rather than Crowdstrike software itself. There appears to be mass ignorance in the new "too big to fail" software companies. Also, I believe Crowd Strike's customers had "authority bias", as they blindly accepted this software without testing ("possible counterfactual"). However, now I'm reading that these same customers did not care or weren't aware of the impact analysis of a vendor making kernel-level server changes to core components of their businesses. As a Delta 3M miler, I hope that Delta does not allow one of its flight control software vendors to make untested changes to their aircraft while in the fleet. https://lnkd.in/d9rKvvyi

Today, there was a significant global IT outage linked to a faulty update in CrowdStrike's Falcon Sensor, which impacted Microsoft Windows systems. This disruption affected multiple industries, including airlines and retailers, causing flight delays and operational issues at airports worldwide. Airlines such as American Airlines and Southwest Airlines reported difficulties with check-in processes and other essential functions. The outage highlighted the interconnected nature of modern IT systems and the widespread impact that software issues can have. The fix for the outage caused by the faulty CrowdStrike update involves rolling back the problematic software update. CrowdStrike has issued a patch to correct the issue with the Falcon Sensor. Affected organizations should follow the guidance provided by CrowdStrike, which includes updating their systems with the newly released patch to restore functionality and mitigate any disruptions. It's also recommended to monitor systems closely for any lingering issues and ensure all critical services are back to normal operation.