Symend’s Post

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This week at TRMA Canada's 2024 Conference, Symend's Senior Behavioral Scientist, Andrea Ranieri, Ph.D., shared her expertise on how the different stages of delinquency impact customer decisions and actions - and how telecommunication service providers can best adapt and support their customers. Interested in learning more? Connect with us today!

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Attendees at our 2024 Conference were treated to a great presentation by Andrea Ranieri, Ph.D.. She helped us understand how different stages of delinquency impact the decisions and actions of our customers (like the actions of Walter White) and left us with ideas on how to segment customers to speed up cure rates. Thank you for sharing your expertise Andrea.

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