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🔦Synctera Console Spotlight: watch how we streamline manual KYC reviews during customer onboarding and facilitate collaboration between our customers and their sponsor bank partners. Banking is an industry full of exceptions and nuances that banks and their partner programs must investigate and solve – together. 🚶Enter… Cases. The Cases tool in the Synctera Console facilitates collaboration and centralizes communications between our customers and their sponsor bank partners. This enables them to resolve both common and complex requests and investigations. Cases serves as the central repository for communications and key workflows that keep partnerships aligned at every stage of growth: ✅ KYC and KYB Alerts: automated alerts during the customer onboarding process that require your team to approve, reject, or request additional information from the applicant. 🔍 Fraud Alerts: automated alerts based on pre-configured fraud monitoring rules. 💸 AML Alerts: automated alerts based on anti-money laundering rules and regulations. ℹ️ Information Requests: request created by a partner program or bank to request information from each other. 💳 Card Disputes: track customer card disputes, upload supporting documentation, and communicate with others to reach a resolution. 🤝 Partner Monitoring Request: automated alerts to the program based on a bank’s Ongoing Monitoring schedule, which is used to automate the collection of ongoing due diligence documents, such as customer complaint logs and executive team changes. 💻Marketing Materials: our customers can submit marketing assets, request approvals, and receive feedback from their bank partner.

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