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3mo

In this demo clip, Keith Griffin, our Customer Success Lead at Syndeo demonstrates the simplicity of connecting digital channels, like #LINE, with Syndeo to leading #CCaaS vendors (in this case to Genesys Cloud). Key Highlights: ✨ LINE, the most popular messaging platform in Thailand, and other platforms like #WeChat, #Kakao and #WhatsApp. ✨ Step-by-step setup guides available on our documentation site for seamless integration. ✨ Effortless channel setup ensuring consistent customer experience across all platforms. ✨ Syndeo’s ability to support multiple channels and languages with a single flow, making it incredibly scalable. ➡ View more on Syndeo Digital Exchange and try for free - https://lnkd.in/eGFKtcEK #Omnichannel #DigitalEngagment #DigitalTransformation #CX #Messaging #Genesys #Syndeo #CustomerExperience #AI #ConversationalAI

Transcript

Example we'll look at. Adding a line channel so the line is the most popular messaging. Platform in Thailand, if anyone is not familiar with it and we're looking at others, we chat is obviously popular in in China. Kakao was popular in Kakao. As I mentioned, WhatsApp seems to be very popular around the globe, but let's add a line channel. Again, this needs some information so. To do this you would need to create a line for business account and we have steps on our website, on our documentation site which tells you exactly what to do. Once you've enabled that account, you would give us these piece of information. We had that Channel and it then connects to line and and we can converse through line so. I will quickly show us. OK, so I have my. Channel set up here. Ready. And again, if I say hi, we'll see that we get the exact same behavior again of a welcome message. And then the conversation being routed through to Genesis Clyde. OK. So I'll close that. Again. OK, so the. The main take away from that really is that hopefully will be shown how simple it is to add those different channels. As I mentioned, each one takes a little bit of setup from from the customer side. So if it's WhatsApp, you know you need to have that Meta account CMD for Facebook and Instagram you to have that Meta account. If it's lying, you set up the account online for business. But we have all of those steps documented so on our documentation site. Within our channel section, it goes through for example from WhatsApp all of the steps that you need to do and what you need to give us to then allow us to set up that Channel for you within someone. Once the steps are done, it really is a, you know, couple of clicks and process and scenario to link that up. And there's no real limit to how many channels we can have. So as I mentioned, the the customer working with currently, we'll have a Roy in probably 15 channels when everything's implemented, probably around 8 or 9 WhatsApp channels and then lying Cacao, Viber, WeChat, etcetera on top of that. But the real beauty of thought is that we will only build like one customer experience flow. So we'll have one flow build that that handles all of those different channels and that handles all of the different languages that they require, all of the different countries. But there's just one flow that we need to support and edit over time.

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