Tanner Plowman’s Post

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Suite Account Manager @NICE | Enterprise Sales, CX, Solution & Strategy | Software • Tech

While various organizations note the importance of soft skills in CX, 6 in 10 organizations fail to measure these skills and tie them to the overall CX experience. CX leaders see automation as the key to addressing this challenge, with 99% embracing AI analytics-driven quality management to transform agent performance. What problems are you addressing with the help of AI? Find out more. 💡 https://okt.to/QWNofT #CustomerExperience #ArtificialIntelligence

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