I sent this message to my team a few days ago. A few of my team members suggested that I post this over here. So here it is. Largely unchanged from my original message.
This is a 5 point mantra to becoming successful professionally. This largely talks about 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗢𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽.
It starts with imagining every transaction/project as a bus and you as the bus driver responsible for taking it from the first stop to the last.
𝟭. 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝗮𝗻𝗱 𝗳𝗼𝗹𝗹𝗼𝘄 𝘁𝗵𝗲 𝗿𝗼𝘂𝘁𝗲 - This means understanding and following the SoP, with different people getting on and off the bus at their respective stops. While you’ll take suggestions and listen to your passengers, remember that the ultimate responsibility for safety and keeping to the schedule rests with you. If you have ideas for a more optimal route, work closely with leadership to implement changes rather than just discussing them with passengers. That being said, don't blame everything on the route and try to focus on things that are in your control.
𝟮. 𝗕𝗲 𝗮 𝗴𝗼𝗼𝗱 𝗱𝗿𝗶𝘃𝗲𝗿 - The passengers on your bus are your allies, so work with them amicably and make their experience of riding your bus enjoyable. Nobody likes to commute but try to make their commute with you as pleasurable as you can.
𝟯. 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝘁𝗵𝗲 𝗽𝗮𝘀𝘀𝗲𝗻𝗴𝗲𝗿𝘀 - People have limitations, both personality-related and work-related, learn to identify and separate the two. For instance, someone might be physically, visually or aurally challenged, these are limitation of their function. You’ll need to lower the wheelchair ramp and ensure that your braille signage and audio announcements are functional and updated. You can’t be grumpy about the extra work; instead, understand these limitations and accommodate them in a pleasant manner. On the personality front, someone might be careless and try to enter or exit a moving bus, potentially endangering the project—control them. If you regularly drive the same route and have the same passengers, anticipate their limitations and personalities, and adjust your schedule accordingly.
𝟰. 𝗨𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀 - While you’re not a mechanic, you need to have a high-level understanding of everything from your headlights to wipers, gearbox, and engine. This translates to understanding the client, channel partner/consultant and internal departments like finance, legal, design, development, ops, IT, or anyone else crucial to the smooth functioning of your vehicle. This knowledge allows you to troubleshoot on the fly and keep the bus running smoothly.
𝟱. 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀𝗹𝘆 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝘆𝗼𝘂𝗿 𝗱𝗿𝗶𝘃𝗶𝗻𝗴 𝗮𝗻𝗱 𝗺𝗲𝗰𝗵𝗮𝗻𝗶𝗰𝗮𝗹 𝘀𝗸𝗶𝗹𝗹𝘀 - Reaching your destination calls for a celebration, but take a moment to reflect on where you had near misses, scratches, or even minor accidents. Think about what you can do differently to make the journey safer, faster, and smoother next time.
Sales And Marketing Specialist @ WorkSite Lighting | Content Creation | B2B Sales Development
5moTara Reynolds Keep up the hardwork and commitment to your customers.