In a session titled, #AI to Enhance Last Mile Delivery Experience, Shadowfax Co-founder & CTO Vaibhav K., shadow highlighted the challenges of last-mile delivery and the need to create an optimal experience not only for consumers but also for delivery partners. “AI holds the potential to enhance the delivery experience, not only for customers but also for delivery partners, and could be a game-changing tool to revolutionize the supplier-consumer relationship,” said Vaibhav. He also spoke of the number of variables involved in ensuring estimated time of delivery including real-time traffic prediction, weather and supply optimisation, and unique challenges in India like address resolution and predicting the last 100 meters of the last mile. #TargetMultiplai2024 #TargetMultiplai #WeAreTarget #TargetInIndia #AI #ML
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Research Director at Analysys Mason | Leading strategist in technology, media and telecoms | Driving insights in broadband, video, gaming, XR, metaverse and GenAI
I was just puzzling out with a colleague how #GenAI changes customer support functions within telecoms operators. This prompted the below thoughts: The use of AI in customer service is not new, but the advent of generative AI could revolutionize the industry. It promises 24/7 support, the ability to handle multiple queries simultaneously, and significant cost reductions - a tempting proposition for low-margin businesses. However, as with any technological advancement, there are potential pitfalls. If customers perceive the quality of service to be inferior, it could lead to dissatisfaction and a potential counter-trend - a scenario reminiscent of the ‘on-shoring’ counter-trend of the 2010s that followed the ‘off-shoring’ trend of the 2000s. Interestingly, this could open up opportunities for premium service providers. By offering 'VIP access' to human customer service agents (still empowered by AI tools), some operators could differentiate higher tiers of their services and cater to customers who value a more personalized experience. As we navigate this exciting landscape, it's clear that finding the right balance between cost efficiency and maintaining high-quality customer service will be key. I'm eager to continue exploring this topic and would love to hear your thoughts. Do you think generative AI will be a game-changer in customer service for telcos? Over what timeframe? #AI #Telecoms #CustomerService #GenerativeAI #FutureTech #research Analysys Mason
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🔮 Indian retailers are setting the course for 2024 with an ambitious vision to fortify spending in AI technologies. With advances in anticipatory analytics, they aim to beef up demand forecasting and fine-tune inventory management. The transformative power of AI is evident as it fuels improved customer management, personalization, ease of product discovery, and heightened productivity. Kumar Rajagopalan of Retailers Association of India highlights that agility in AI adoption is the hallmark of future retail victors 🏆. Explore the power of AI in augmenting client relationships and operational efficiency. Find out how AnyClip can be part of your retail revolution: https://lnkd.in/gKWJnszT. #RetailTech #AI #VideoAnalytics #AnyClip https://lnkd.in/eUpvncue 🔗 Revolutionize your retail strategy with AnyClip's Genius platform – Book your demo today!
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Facing challenges in providing real-time assistance and engagement to customers on your platform? Simplify it with Smicos the Smart chatbot solution to deliver instant support and interaction. Ready to take customer service to the next level? Start your free trial today! Visit www.smicos.com. #Smicos #SmicosAI #AI #AIChatbot #AIChat #technologytrends #FutureReady
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At Rezo.ai, we don’t just talk about innovation, 𝗪𝗘 𝗗𝗘𝗟𝗜𝗩𝗘𝗥 𝗜𝗧! 📈 Our partnership with Livguard resulted in a 66% boost in automation and a 50% reduction in human agent involvement, significantly cutting costs and enhancing CSAT for the company. Our recent successes highlight how our AI-powered, multi-lingual agents and dynamic workflows are transforming customer interactions across various industries. These results aren't just exceptional, they're the standard we consistently achieve for all our clients. 𝗪𝗮𝗻𝘁 𝘁𝗼 𝘀𝗲𝗲 𝗵𝗼𝘄 𝘄𝗲 𝗰𝗮𝗻 𝗱𝗼 𝘁𝗵𝗲 𝘀𝗮𝗺𝗲 𝗳𝗼𝗿 𝘆𝗼𝘂? Schedule a FREE call with our AI expert and experience how we’re revolutionizing customer interactions one call at a time. Schedule Now: https://lnkd.in/gAGVpwXU News Link: https://lnkd.in/gSFFHHyH Manish Gupta | Rashi Gupta (Ph.D) | Harsh Patni #RezoAI #Livguard #AI #ContactCenter #CSAT
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Artificial Intelligence is now woven into the fabric of our daily existence, both collectively and individually. This AI Appreciation Day, industry leaders share their thoughts on the progressive impact of AI across verticals. Our Co-founder and CEO, Sameet Gupte, reflects on AI's transformative impact across the sectors of #Healthcare, #Finance, #Retail, #Manufacturing, and #Transportation in India. From revolutionizing diagnostics to optimizing supply chains, AI is driving creativity, innovation, and prudence across all key industries. EvoluteIQ is leading the way in helping businesses ride this wave of AI for enterprise advancement with intelligent business automation solutions. #AIDay #IndustryInnovation #DigitalTransformation #IntelligentAutomation #AIAppreciationDay #ArtificialIntelligence https://lnkd.in/gTaw4kaA
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🤖 Revolutionizing Customer Service with AI!🤖 Thoughtly.ai is transforming how businesses handle calls by deploying AI voice agents at scale in minutes. Their all-in-one platform integrates seamlessly with leading tech stacks, streamlining customer service operations and enhancing efficiency. With $3 million in seed funding, AI-powered call centers are closer than ever! 📞✨ Features: - Rapid Deployment: AI voice agents set up in minutes. - Seamless Integration: Compatible with leading tech stacks. - Enhanced Efficiency: Automating inbound and outbound calls. Would you prefer humans or AI in your customer service experiences? Is there a need for AI voice agents in an industry already filled with people? Let us know what you think! @thestevenouri Join us here for more like this https://lnkd.in/gdcE93ta Follow our Instagram page: https://lnkd.in/ejZKsdRG WhatsApp channel: https://lnkd.in/da97cWPX #AI #aitools #aitips #CustomerService #Innovation #TechTrends #FutureTech #ThoughtlyAI #generativeai #Machinelearning #qqmworld #Astrabionics
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He knows there is a time and place for AI within automotive retail. With some dealers not wanting AI to make final decisions for their sales staff, there are ways to optimize connecting customers directly to the sales staff faster. Jay Petznick from Optimy.ai shares current trends on website lead connection rates as well as how where dealers should be using AI to improve their efficiency. #autoindustry #asotu #bdc #ai
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SD-WAN | Managed & IT Services | MPLS | VoIP | SIP | Ethernet | Hosted VoIP | CPEaaS | Cloud Services | Collocation | Cyber Security | UCaaS | SASE
GTT is enabling a more responsive customer experience by leveraging AI from Selector for proactive network operations, increased insights and improved visibility. Read the press release to find out more. #aiops #AI #digitaltransformation #CIO #customerexperience #gtt
GTT is enabling a more responsive customer experience with AIOps from Selector
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Helping organisations deploy their trans-formative digital initiatives on a national/global scale.
GTT is enabling a more responsive customer experience by leveraging AI from Selector for proactive network operations, increased insights and improved visibility. Read the press release to find out more. #aiops #AI #digitaltransformation #CIO #customerexperience #gtt
GTT is enabling a more responsive customer experience with AIOps from Selector
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Expert in Telecom, SD-WAN, SASE, Cloud, Cybersecurity, Network Security ,& 5G Wireless. Working with global enterprises & Fortune 500. Fortinet NSE 1-3, Palo Alto Networks SASE, & Cradlepoint 5G Certified.
GTT is enabling a more responsive customer experience by leveraging AI from Selector for proactive network operations, increased insights and improved visibility. Read the press release to find out more. #aiops #AI #digitaltransformation #CIO #customerexperience #gtt
GTT is enabling a more responsive customer experience with AIOps from Selector
