TCC Global’s Post

A segment of one. That has always been our approach to the world of loyalty and personalisation at dunnhumby. Individual relevance, and earning loyalty of an individual whatever business you are in. In this new era of real-time data and exciting advances in data science and multi-model AI applications the unconstrained value businesses can now unlock through a segment of one is changing dramatically. It's a brave new world of real-time, context aware, trigger-based personalisation and automation we are helping our clients lead the way on. Download our new whitepaper and dive into the future of loyalty and personalisation and how dunnhumby can help unlock your growth potential.

𝐌𝐚𝐤𝐢𝐧𝐠 𝐚 𝐃𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐃𝐚𝐭𝐚: 𝐋𝐞𝐭'𝐬 𝐭𝐚𝐥𝐤 𝐚𝐛𝐨𝐮𝐭 𝐒𝐈𝐗 𝐢𝐃 🎥 Andrea Dubach, Head Customer Experience, recently sat down with David de Lame, CFA, Head Display at SIX, to talk all about SIX iD: ⚫ When it comes to technology and ways of accessing data through a user interface, what do you see in the market and which direction are you taking with the display business? ⚫ Where do you see AI fitting within a terminal? ⚫ Is technology the primary ingredient in building a strong display solution? ⚫ What is your favourite feature of SIX iD? 👉 Find out how SIX is making a difference with data: https://lnkd.in/dG6yiuiA #MakingADifferenceWithData #SIXiD

I had the pleasure of presenting at the L&G Data Festival in our Cardiff office, where I introduced the concept of a Business Event Mesh. Business Events are significant changes or occurrences within business processes. This innovative approach captures these Events on a Mesh and makes them available for next best action by triggering AI Agents. Introducing AI services anomaly detection is possible. These Events can also be treated as Data Products. It has the potential for transforming how we handle real-time data across the organization, providing real value in several key areas: Predicting customer lifetime value to sharpen targeted campaigns Speeding up claims registration to improve service levels Proactively managing and preventing customer churn Streamlining data deletion and archival and management processes Tracking customer interactions to deliver more personalized services Keeping policy details up-to-date in real-time It was amazing to see the excitement and dedication around how we’re using technology and data to shape our future and better serve our customers. A huge thank you to everyone involved in making this event such a success—I’m really excited to see where these innovations take us next! #DataMesh #BusinessEventMesh #Innovation #CustomerFirst #RealTimeData #FutureOfInsurance

⁉️ Are you at CCW Orlando⁉️ Swing by booth 404 and say hi to the Level AI team! We’re excited to show off our brand-new iCSAT solution and share why CMP just rated us “AWESOME” in their latest analyst report for leading the way in contact center analytics. Come learn how next-Level AI can transform your contact center with real-time insights and conversation intelligence. See you there! 🚀 #CCWOrlando #LevelAI #ContactCenter #AIInsights #iCSAT #CustomerExperience #CXInnovation

Nine out of ten CX leaders expect AI to change human experience for the better, but only three out of ten use AI in the customer experience today, according to a recent study by Deloitte. Register below to learn how you can overcome the "AI optimism gap" from other CX & AI leaders at the forefront. August 12th, 5:30pm Technology Association of Georgia, Swami Ganapathy, Natasha K. Hill, MBA, Ron HR J. #customerexperience #CX #AI #customersuccess

Treasure Data’s Real- Time 2.0 can be a game changer for some real time activation of quicker customer retargeting . Prepare to experience the Upliftment of customer experience soon- faster!

🚀 Transforming How We Harness Real-Time Data with Business Event Mesh 🚀 I believe the Business Event Mesh represents an approach to tapping into the power of Data in Motion. Imagine a platform that enables real-time streaming Gen AI apps, AI agents, chatbots, and Real-time dynamic data products. Beyond connecting data, the Mesh brings intelligent information governance and anomaly detection, creating a secure and automated ecosystem. The goal? Break down data silos and create a world where data flows seamlessly across the organization, empowering smarter, faster decisions and unlocking new potential at every level. This is about rethinking how we interact with data to drive meaningful innovation and value. #DataInMotion #BusinessEventMesh #RealTimeInnovation #AI

Heading to #AHIPDigital at the end of September? Check out Highmark Health's lineup to plan your schedule: ✅ Richard Clarke, our chief data and analytics officer, will be in the general session on "Leveraging Data Analytics to Improve Outcomes & Consumer Experience." ✅ Mona Siddiqui, our SVP of home and community services, will be in a concurrent session about "The Future of Remote Monitoring and Care Delivery in the Home." ✅ Chris Atkinson, enGen's SVP of payor solutions, will be in a concurrent session about going "Beyond the Maze: Simplifying Benefits Inquiry Experiences with the Power of AI."

Hit play! Our first release in the Mapp Innovate video series showcases Khan White from PBSL GROUP 🎬 Learn how they leverage valuable customer insights and take actionable steps for enhanced loyalty!💡 Register now to access this insightful video and stay tuned for more releases! https://lnkd.in/dx2YgnHs #MappInnovate #PBSL #CustomerInsights #CustomerLoyalty #Marketing

Data Courage is proud to be a sponsor of the Elite Dynamics Customer Day 2024, happening on April 24th. Kamil Karbowiak and Tejpal Ranshi will be there to engage with the community. Their focus will be on a topic at the forefront of industry evolution: the integration of Artificial Intelligence into businesses, with a special emphasis on Business Central through AI Apps including Customer, Item, and Financial Intelligence. Can't wait to meet you there! #AnalyticsWithCourage #MSpartner #aiandbusiness #Dynamics365BusinessCentral #msdyn365bc