TCGplayer (an eBay company)’s Post

Customer Service Week Spotlight: Meet Sara! Sara’s an account manager for Roca Robotics. She feels most inspired by making a customer’s day, and takes pride in making LGS owners feel seen and heard. Next time you see one of our Roca Robots, be sure to think of Sara and the talented team at Roca!

Customer Service Week Spotlight: Meet Reggie! Reggie is a TCGplayer Customer Experience Agent. He loves solving problems, especially when he’s able to come back to a customer and let them know that they’re problem is fixed. Thanks for making our day, Reggie!

Customer Service Week Spotlight: Meet Jonathan! Jonathan is a TCGplayer Mailroom Specialist. He believes in the importance of making someone’s day better, even through simple acts like smiling and saying “Hello!”. If you’re shopping through Direct to complete your collection or deck, Jonathan’s making sure your cards reach you safely!

Customer Service Week Spotlight: Meet Carey! Carey is a Customer Experience Agent at TCGplayer. She believes that customer service is the most difficult but rewarding job, as it gives her the chance to interact with and make a customer’s day. Thank you Carey for everything you do for TCGplayer and our community!

This week is Customer Service Week, where we take a moment to celebrate our talented customer service teams across Customer Experience, Seller Growth & Success, Roca and the Authentication Center! Throughout the rest of the week, we’ll be sharing team member stories, spotlighting some of the incredible people who make TCGplayer so extraordinary. We want to give a huge thank you to our team members who continue to Go Beyond for our customers everyday!

We're thrilled to share that Jose Guzman Cuellar qualified for the North American WCQ recently! Jose is a Senior Tech Recruiter here at TCGplayer, and he won his invitation by piloting this Fiendsmith Illusion deck to victory. Check out his winning duel - https://lnkd.in/e4FEFik9