There’s no room for trial and error in mission-critical environments. Unfortunately, confusing user interfaces have contributed to accidents since the dawn of their existence, ranging from inconveniences to tragedies. For example, Hawaii falsely sent out a “missile attack alert” to all residents in 2018 due to user error on a clunky menu of options—tragic, no, but certainly traumatizing for message recipients. In 2019, the blaze that nearly destroyed Notre Dame in Paris raged for 30 minutes undetected because the fire alert system was unclear in its initial warning. Unfortunately, a poorly-designed user interface can also contribute to loss of life, as occurred in the 2017 crash of the Navy ship USS John McCain, for example. Drawing on a century of designing for complex use-cases such as space stations, rail operations, and the battlefield, Teague has identified several tactics that inform the mission-critical design systems that we work on. This article touches on three competing demands that are typical of mission-critical products and how design can address each of them. Keep reading: https://lnkd.in/g5-z2wPf Authors: Nate Grubbs and Clint Rule #uxdesign #uidesign #userinterface #humancentereddesign #teague #missioncritical
Great article, thank you Nate Grubbs and Clint Rule
"Mission-critical design is a perfect example of the theory that 'constraints yield creativity'" Clint Rule 🔥