Ascend Technologies’ Post

🚨 Navigating the 2024 CrowdStrike Incident 🚨 We're proud to share how our quick and efficient response helped clients overcome the 2024 CrowdStrike Incident. Thanks to the robust infrastructure and true 24/7 support services, many clients experienced minimal downtime and continued operations smoothly. Discover how Ascend's proactive approach ensured operational continuity and reinforced client trust. Read the full story to learn how Ascend experts delivered exceptional IT support and client success, even during the most challenging times. 📰https://hubs.la/Q02JVbRv0 #ITSupport #ClientSuccess #24x7Support #CrowdStrikeIncident #BusinessContinuity

🌍 The recent CrowdStrike outage highlights the critical need for operational resilience in our interconnected global infrastructure. Third-party assurance reports can be key in preparing for and responding to such disruptions, but they must go beyond mere compliance to truly build stakeholder trust. Kevin Rollo explains how Third-Party assurance can help firms prepare and respond: https://bit.ly/3LDNgfW   #RiskManagement #Assurance #CrowdStrike

Some lessons to learn from the CrowdStrike debacle

After the CrowdStrike outage, here are a few key takeaways I had as an Information Technology Administrator: 1. Centralized Communication Streamlining communication is crucial during an outage of this scale to minimize miscommunication and ensure that everyone is on the same page. 2. Issue Triage During the outage, we continued to deal with unrelated IT issues. Prioritizing these issues effectively was essential to minimizing downtime across the organization. 3. Documentation and Knowledge Management Documenting the issues users experienced and the resolutions applied allowed us to adapt and recover in a timely manner. This not only facilitated recovery from this specific outage but also contributed to our preparedness for future incidents. This outage underscored the importance of having an adaptable and team-oriented service desk team that can weather anything thrown their way! #ITSupport #ServiceDesk #incidentmanagement

CrowdStrike recently encountered a critical issue after implementing a new system update, which disrupted many essential services globally. This incident underscores two key lessons: 1- Importance of Test Environments It's crucial to thoroughly test updates in isolated environments before deployment to avoid unforeseen issues. 2- Critical Role of Rollback Mechanisms Having a robust rollback mechanism is essential for swiftly reverting to the last stable version, ensuring system reliability and minimizing disruption. These insights highlight the need for rigorous testing protocols and reliable recovery strategies in system updates.

BLUE SCREEN OF DEATH By now, I'm sure everyone knows about the IT problems caused by CrowdStrike this morning. Many businesses were unable to operate and some are calling this the biggest IT incident EVER. Here are some key points: -Impact: The outage has disrupted operations across various sectors, including transportation, finance, and healthcare. -Response: CrowdStrike has identified, isolated, and deployed a fix for the issue. However, recovery may take some time for certain systems. This is another great example of why you need an incident response plan in place. Business operations can come to a halt unexpectedly and we must be prepared! Are you and your organization currently using CrowdStrike? If so, did you experience a Blue Screen Of Death?

While CrowdStrike's bigger corporate customers may have turned to internal IT teams to resolve issues stemming from last week's software snafu, analysts and The Associated Press report that smaller businesses are still struggling to recover. Outage costs are estimated to reach $1 billion. We know the impact outages have on growing businesses. That's why we consult and work with existing teams to give them the support they need when they need it. How's your IT faring after CrowdStrike? #crowdstrike #ithelpdesk

On July 19, 2024, a faulty update to CrowdStrike’s Falcon software led to widespread system crashes and operational disruptions across various sectors. This incident offers critical learnings for IT and managed service providers. This article delves into key lessons from the outage, emphasizing the importance of robust update management, comprehensive contingency planning, and proactive communication strategies: https://lnkd.in/gfU9A5Zg

Worried about IT outages? ⚫ Last week’s CrowdStrike incident saw IT outages globally with companies from banks to airlines to hospitals being affected. While outages of this scale are rare, many businesses do face outages at some point in time, but how should you manage these and what can you do to prepare? - https://lnkd.in/g5fzQvRm #crowdstrike #microsoftincident #businesscontinuity #ITsupport #backup